Petter Gonçalves Atlassian Team

Hello Stefan, Indeed, JIRA does not support preview for DOC files as mentioned before, although we have a feature request to get it implemented: - Attachment Preview for Word Files in JIRA Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates. Let me know if…

Hello @M Bun Thank you for reaching out. The displaying of users from third-party applications happens due to the creation of users to integrate other applications with JIRA. Basically, these users are added with the project role "atlassian-addons-project-access", which is automatically added to all the permissions of your…

Hello Carmen, Welcome to Atlassian Community! I understand that you want to integrate your Google Sheets with your JIRA Cloud Application in a way that changes performed in one application are reflected in the other in real-time. Is that correct? You can try the following options to achieve your need: 1 - If you are…

Olá Andre, Bem-vindo a comunidade Atlassian. Sinto muito que esteja tendo dificuldades com o Jira. Poderia nos dar mais detalhes dos passos que você esta seguindo para alterar o workflow e qual erro esta retornando para você? O erro mais comum quando editando um workflow ocorre quando você tenta alterar um workflow ativo…

Hello Doug, Thank you for reaching out. Once you turned the new issue view on, It is not common to see the old issue view again, unless you are using JIRA Service Desk. JIRA Service desk does not have the new issue view fully implemented yet for the queue and some other views. That being said, please check the following: 1…

Hello Chris, Thank you for reaching out. I understand that you are not being able to save your description content in a faster way than to scroll it down until the save button and clicking on it. The shortcut to save any field content (Including description) when editing it on JIRA is: On macOS -> Command + Enter On…

Hello Stefan. Sorry to hear you are facing this problem. Indeed, Jira gives you a preview for some attachment when you click on them in the issue view, like JPG and PDF files, however, that preview is not available yet for some extensions, like DOC (See JRASERVER-64979). That being said, can you please let us know what is…

Hello Grant, Thank you for reaching out. I clearly understand that you would like to allow your project admins to edit the Issue type schemes related to their project without the need to give them the global administrator permission. As you may know, Issue type schemes can be associated with several projects at the same…

Hello Julian, Welcome to Atlassian Community! To check which users are billable for a specific product in your JIRA site, you can follow the steps below: - Click in the cog icon at the bottom left menu > User management > Product Access - Under each product you have, you will see the groups that have that product accesses.…

Hello Elizabeth, Welcome to Atlassian Community! I understand you would like to allow your users on Zendesk to automatically create tickets in Jira optionally copying the details from the current Zendesk ticket. Is it correct? Well, we have good news for you! The Zendesk team created the following free app that allows that…

Hello Julian, Thank you or your answer. Since you are able to add triggers using a different network, I believe that your network firewall or proxy configuration might be blocking JIRA and bitbucket IP ranges in your office. That being said, I would contact the team responsible for your network to whitelist the Atlassian…

Hello Julian, Thank you or your answer. Since you are able to add triggers using a different network, I believe that your network firewall or proxy configuration might be blocking JIRA and bitbucket IP ranges in your office. That being said, I would contact the team responsible for your network to whitelist the Atlassian…

Hello @kpuralasetty Thank you for reaching out. I understand that you have a field in your JIRA instance to determine the ticket number, however, it only displays a drop-down field for the type of ticket, so you need a text field close to it to describe the number of the ticket itself. Is it correct? I would use a text…

Hello @seethamraju Thank you for reaching out. I understand that you would like to invite all users from a specific google group to your JIRA Site. Is it correct? You can simply copy your invite URL to the google group. These would be the steps: - Logged as a site-admin In your JIRA, Navigate to User management > Site…

Hello @Niall Chapman Thank you for reaching out. Unfortunately, the Request type groups are not searchable by JIRA JQL, however, we clearly understand how useful this functionality would be with the need to create new queues on JIRA Service desk. That being said, we created a new feature request to get it implemented:…

Hello Paul, Thank you for reaching out. I clearly understand that your JIRA SD workflow is displaying different statuses than it used to display in the past. Please, allow me to bring you some concepts so we can confirm we are on the same page: JIRA Service Desk has several workflow templates, depending on the type of…

Hello @Mohajit Acharya Sorry to hear you are facing this problem. It seems you have changed the name of your default "Done" status, impacting all the workflows using that status. Could you please provide us how have you managed to edit the workflow status? Have you done it through JIRA User interface or used any other…

Hello Andrew, Thank you for reaching out. Per your description, I understand that you would like to display a select list field in a next-gen project, where the possible selectable options would be Issues/Epics returned by a JIRA JQL filter. Did I get that right? Unfortunately, JIRA does not have this kind of custom field…

Hello @seethamraju Thank you for reaching out. For JIRA Software Cloud application, the only way to require all the users in a specific group to approve an issue before proceeding in your workflow would be by selecting each of the users to forward the issue in their respective approval status. These would be the steps: 1 -…

Hello @Sally Samek Thank you for reaching out! Checking your description, I understand that you would like to return with a JQL query all the issues that were added to your Sprint after the Sprint starts. Is that correct? I would recommend you to add those issues with a label, like "Added_after_Start" so you can easily…

Hello @Mark Cunningham Thank you for reaching out. Per your description and tag added to this question, I believe you're trying to implement a field dependency where field B will display a set of possible values depending of the choice in field A dropdown in a Next-gen project. Is that correct? Unfortunately, this…

You are welcome, @[deleted] Have a nice weekend!

Hello Janet, Thank you for your detailed reply. Actually, the ability to reply to comments with threads are not available for both JIRA Cloud and Server due to performance issues caused by it, however, we also have feature requests opened for it: Threaded Comments - JIRA Cloud Threaded Comments - JIRA Server That being…

Hello Julian, Thank you for reaching out. Actually, the "Add trigger" button appears even when you have no integration with other applications, so I believe there's something (Browser, Network proxy or Firewall) that might be blocking that specific feature to appear. Please, try the following steps to troubleshoot the…

Hello Janet, Welcome to Atlassian Community! About your first question: I understand that you are trying to add an external web link to your JIRA Cloud issues, Is that correct? Indeed, it is not possible at this moment to add external Web Links in the new issue view of JIRA Cloud, so we created the following feature…

Hello @Paranthaman Natesan Thank you for reaching out. Checking your screenshot, it seems you are configuring a report based on Service Desk SLAs. Is that correct? In order to see Service desk SLAs and time spent on Service desk issues, a user must be an Agent, that is, have product access in JIRA Service desk with a valid…

Hello @Prasanna S Vanguri Welcome to Atlassian Community! I believe you are looking for a way to export your capacity report content (provided by JIRA Portfolio) to a CSV file. Is that correct? Unfortunately, Jira Portfolio does not have this functionality at this moment, however, we understand it would be a useful…

Hello Ugur, Welcome to Atlassian Community! The default time in status field is created to configure the Average Time In Status gadget, which displays the average of time status for a bunch issues in a chart as described in the documentation below: - How to setup Average Time in Status Gadget Now, if you want JIRA to…

Hello @[deleted] Thank you for reaching out. Unfortunately, it is not possible to restrict a specific user from assign issues to a specific group in JIRA, however, we understand how this feature would be useful in some cases. That being said, we created the following feature request to get it implemented for JIRA Cloud:…

Hello Lior, Thank you for reaching out. You can check the following documentation to know how you can migrate from JIRA Server to JIRA Cloud application and all the pre-requisites you must accomplish before the migration: Migrate from Jira Server to Jira Cloud The migration steps will definitely import workflows, custom…