Petter Gonçalves Atlassian Team

Hello Monica, Thank you for reaching. Per your description, I believe your current scenario is that you are using the same Sprint for both projects 1 and 2, so when you rename it, it naturally displays your change in both project boards. Please, allow me to further explain: Sprints are not related to specific projects or…

Hello Emma, You should be able to configure your Issue Calendar Gadget to be based in Due Date by simply selecting it in the edit settings: 1 - Click to Edit the gadget: 2 - Select the Due date in the "date to display" field If you see anything different from the screenshots above, please provide us some screenshots so we…

Hello Milo, Thank you for your answer. Sorry, but I think I did not manage to fully understand your request. Please, allow me to ask you some questions so we can better know we're on the same page: As mentioned above, the export to CSV contains the priority words, Not the Icon field. For the CSV view, the issue will…

Hello Baru, Can you try the steps I provided in my last answer? If you are not able to find the pattern I mentioned, please send me a screenshot of three issues that are not moving to the next Sprint so I can further investigate it.

Hello Lindsay, Per your description, I believe that maybe the Average Age gadget could provide you something similar. Could you please provide kind of a draft or chart so we can better visualize what would be the exact gadget you are looking for?

You are welcome, @Technocrat Indeed, the negative feedback of the plugin is due to several limitations it has when compared with the Server version, although it is a Free Cloud app. Anyway, I rope that plugin can at least give you some light to achieve what you are looking for. Have a nice weekend and let us know in case…

Hello Fábio, I'm sorry to hear you are facing problems to install a plugin. I believe the logs that the error message is referring to is the Atlassian-jira.log allocated in the log subdirectory of your Jira application home directory (or elsewhere if you have configured a different location), as described in the…

Hello @Hari Prasath P Thank you for reaching out. Per your description, I believe you have configured your site default language under Jira Settings > System > General Configuration and expect your date fields to display the date and time in the format commonly used in England. Is that correct? Actually, the date formats…

Hello Anna, Welcome to Atlassian Community. Sorry to hear you are facing this problem. Checking other similar cases, I noticed that the error message returned when you try to create sub-tasks usually happens when the "Assignable user Permission" is not configured for the "Default Assignee" selected for your project. That…

@Poonam Dhingra Welcome to Atlassian Community! Per your description, it seems you would like to export a list of issues with determined fields you select. To do it using JQL, you can follow the steps below: 1 - Navigate to your issue navigator 2 - configure a query to return all the issue you want > then select "List…

You are welcome, Zeljko. Thank you for your detailed answer. Indeed, the behavior you mentioned that the text format is not properly rendered with the new issue view when copying and pasting the full format link is a expected behavior from the markdown renderer since it uses the WYSWYG format. In fact, this notation is…

Hello @Ewa Nocon, Thank you for reaching out. I can confirm that you are not doing anything wrong. In fact, the structure of Next-gen epics is completely different from the Epics in Classic projects. As the idea of Next-gen is to provide you a "straight to the point" solution, Epics does not have any of the fields you…

Hello Jason, Welcome to the Atlassian community. Indeed, it is not possible at this moment to disable the attachment preview in the issue view, however, we understand that this may cause some confusion for some users since the same preview displays in the attachment area as well. That being said, we created the following…

Hello @Sven Wiese-Solty Welcome to Atlassian Community. Unfortunately, it is not possible to edit the query behind the avatars on the kanban board, as they were created to only return the assignees of the issues of that board. We have a feature request to allow those avatars to be displayed/edited as custom filters in…

Hello Greg, Thank you for reaching out. Indeed, it is not possible at this moment to configure issue collectors for Next-gen projects, however, we understand how useful this feature would be. That being said, we created the following feature request to get it implemented: - As a user, I'd like to be able to create issue…

Hello @Zeljko Svedic Thank you for your feedback about the New Issue View experience. Indeed, the New issue view is still a lab feature for Jira cloud, so we are still implementing some features. E.g: the permalink for comments. In fact, I agree that both implementations of the permalink and the notification link for the…

Hello @Yann Pichot Welcome to Atlassian Community! There are a few apps that you can use to integrate Trello boards with Jira projects, creating Jira issues when new cards are created or vice-versa. I could find the following ones: - Jira Cloud Power-Up for Trello provided by Atlassian - Only available for Jira Cloud…

Hello @Technocrat Welcome to Atlassian Community! Indeed, there are no options right now to change the visibility of the time tracking fields (Including Time Spent) for Jira Cloud, however, we agree with you that this would be a useful functionality. In fact, not even Jira Server has an easy way to hide the Time spent that…

Thank you for letting us know how you managed to solve your issue, Ezra. In case you still would like to troubleshoot why that specific workflow is adding the Project lead as the assignee, please provide us with your current properties and post functions added to the create transition and initial status.

You are welcome, Justin. Have a nice day!

Hello @Sneha A S Thank you for reaching out. at this moment, Jira Cloud Application does not have an option that allows each individual user to set their own home-page, however, we understand how useful this functionality would be. That being said, we have raised a feature request with our development team to consider this…

Hello James, Thank you for reaching out. Per your description, you are wondering if your team should log the time spent in Epics or Child issues (Stories, tasks, etc) for your project. Is that correct? Please, allow me to bring you some concepts so we can better know that we're on the same page: Basically, Jira application…

Hello Ezra, Sorry to hear you are facing this problem. Per your description, I understand that, when you import issues using a CSV file, all issues created from the import are assigned to the Project Lead and not to the user defined in the file. Is that correct? I would check the following possibilities: 1 - Check if…

You are welcome, @Swetha Bammidi Let us know if you find any other issues regarding this matter.

You are welcome, Keerthy! Let us know if you face any other issues regarding this matter.

Hello Tim, Welcome to Atlassian Community. Unfortunately, it is not possible to restrict the system user picker fields (Reporter or assignee) to return users only from a specific project role/group in Jira, however, we clearly understand and agree with you that it would be an useful feature when you want to keep the…

Hello @Sourabh Gupta Thank you for reaching out. We agree with you that, for some scenarios, it would be useful to have the total number of story points per column in the active board view of Next-gen projects. That being said, we created the following feature request to implement it: - Display story points per column in…

Hello @JasonH Arvato Thank you for reaching out. Indeed, JIRA does not respect the default priority configured in your priority schemes when creating issues using the mail handler. We have a bug reported to fix this behavior: - Incoming Mail Handler does not respect the default priority in Priorities Scheme Feel free to…

Hello @mauricio.tello Welcome to Atlassian Community! The error you are facing occurred because of a short and temporary incident that added a new option to the Epic status field, causing Jira application to don't render it with the correct and expected values. That being said, this problem has been fixed and its fix…

Hello @BBury Thank you for reaching out. The error you are facing occurred because of a short and temporary incident that added a new option to the Epic status field, causing Jira application to don't render it with the correct and expected values. That being said, this problem has been fixed and its fix deployed for all…