Petter Gonçalves Atlassian Team

Hello @kunle.kuteyi Thank you for reaching out. Could you please elaborate a little bit more on what revenue and cost you would like to know? If you are talking about the cost of your own JIRA Application billed by Atlassian, it is not based on the number of projects you have, but in the number of users and the kind of…

Hello @Bart Swedrowski Welcome to Atlassian Community! Indeed, the message "Connect your account to preview links" displayed when you paste links from non-Atlassian applications in JIRA is a known behavior that is also impacting other customers. We have created the following feature request to implement the option to…

Hello Justin, Welcome to Atlassian Community! I have configured the required field validator in the transitions that go to the "Done" status in my test workflow and the validator has properly blocked me from resolve the issue before setting the Organization field, as you can see in the screenshot below: Please, allow me to…

Hello Emma, Thank you for your answer. Please, allow me to provide you with some concepts about "issues" and the calendar gadget: "Issue" is a general word used to define the small portions of work in Jira. It could be of the type Tasks, sub-tasks, Stories, bugs, etc. You can have multiple issue types in your Site, as…

Hello Swetha, Thank you for your answer. Sorry If I got it wrong, but I believe you might have misunderstood the gadget. Please, allow me to explain: The bug you sent is related only to the Confluence macro for that Chart. Using the Gadget in JIRA Server, the cumulative option works just fine: Cumulative: Count: The…

You are welcome, Emma! Please, let us know if it fulfills your needs or you would like to take a look at some other options/apps that can provide you with similar functionality.

Hello Milo, Thank you for reaching out. Indeed, most of Jira reports use the priority icon instead of the priority name of the issues, however, if you only need a spreadsheet report containing some specific issue fields and the name of the respective Priorities, you can simply export your issues in a CSV spreadsheet and…

Hello Tatiana, Thank you for reaching out. Per your description, I understand that you would like to add the assignee column to the linked issue section of your JIRA issue view: If that's the feature you are looking for, I'm afraid Jira does not have the option to customize those columns at this moment, however, we…

Hello @Marat Thank you for reaching out. Unfortunately, it is not possible at this moment to hide done epics from the Epic Link drop-down in the child issues, however, we understand how this feature would be useful depending on how you are using JIRA. That being said, we created a feature request to add this functionality…

Hello @Cihat Haktanır Sorry to hear you are facing this problem. The development fields in JIRA Cloud are usually locked since their purpose does not require them to be edited, so I believe this issue is caused by a different reason. This documentation is related to JIRA Server, however, some of the steps to troubleshoot…

Hello @Johnathan Garrett-Sinclair Welcome to Atlassian Community! Per your description, It seems that you want to restrict the issues from to be assigned, allowing the users to change its assignee ONLY after the issue has been transitioned through all the triage statuses in your workflow. Is that correct? If that's what…

Hello @Swetha Bammidi Thank you for reaching out. Per your description, I believe that the Created vs Resolved Chart gadget can provide you a clear view of the resolved and created issues for a determined period of time in your site. You can follow the steps below to configure it: 1 - In your issue navigator page, create a…

Hello @Manmadha Welcome to Atlassian Community. Sorry, but I think I didn't understand what exactly you are trying to achieve. Please, allow me to bring up some concepts so we can better understand we are on the same page. About the example you provided: For example: ORIGINAL ESTIMATE is 2 days, Start time is 2019.11.27,…

Hello Yael, Thank you for reaching out. I understand that, for a specific type of issue (Internal), you would like to restrict the comment notification from being sent ONLY for your stakeholders, but keep it notifying other users. Is that correct? Unfortunately, it is not possible to filter which notifications you want to…

Hello @Aaron Fischer Welcome to Atlassian Community! Unfortunately, the number of assignee quick filters displayed in a board is limited to six and not customizable in JIRA Cloud. That being said, we understand how this customization option would be useful and created the following feature request to improve it: - Increase…

Hello Lena, Sorry to hear you are facing this problem. Please, try the following steps to troubleshoot why the user is not being able to add watchers although he has the manage watchers permission: 1 - Logged as a site-admin, navigate to JIRA Settings > System > Global permissions and Check if the user is added to any of…

Hello Sekhar, Sorry for my late response. Unfortunately, I'm not aware of any other possibilities that might be caused the updated date to be changed without any logs for that particular issue. That being said, I can create an internal ticket so our internal team can further investigate this in JIRA logs, however, I would…

Hello Kevin, Thank you for your details. Can you please try to add a new email handler with the same details, but using the handler "Create a new issue or add comment to an existing issue"? Once you do it and configure the default reporter, try to create a new issue using an external user and them reply to the same…

Hello Lauren, Sorry for my late response. I must confess that I never saw any option to create an Epic directly in a theme issue type, however, I'm not a specialist in Portfolio for Jira. That being said, I suggest you open an internal support issue under the link below, selecting marketplace apps > Portfolio for Jira in…

Hello Sam, Thank you for your details. Indeed, the roadmap feature was not applied for classic projects yet, as you can see in the feature request below: - Enable Roadmap for "classic" project Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates. About the…

Hello @Uma Viswanath That's really weird behavior. Is the board returning issues from several projects or only for the project it is configured for? Can you please provide us your board filter and your gadget settings so we can further investigate what might be causing the issue?

You are welcome, @Pooja Heda Indeed, bugs are treated with a higher priority, but also considering the impact on the experience of the customers. As you mentioned, this bug can be very impactful when you use several sub-task issue types, so we will absolutely take your feedback into account and let you know as soon as we…

Hey Julien, Thanks a lot for the detailed description on how you managed to solve your issue. have a nice week and let me know in case you have any further questions.

Hello @[deleted] Sorry to hear you are facing this problem. Since the notification problem started to happen after JIRA upgrade, I believe you might be facing the problem described in the documentation below: - After upgrading JIRA some specific users don't receive mail notifications The mentioned problem is caused by…

Hello Sam, Welcome to Atlassian Community. Per your description, I believe that the backlog of your classic board is not displaying the Stories of a next-gen project which you included in the board filter. I suggest you check the following steps: 1 - Navigate to your Classic board > Board settings > Columns 2 - Next-gen…

Hello @Mette Thyrrestrup Thank you for reaching out. Indeed, JIRA next-gen does not have the URL field under project details like JIRA Classic projects do. The reason of these different displays between both project types is that the Next-gen template was designed for those users who felt overwhelmed by the complexity of…

Hello @Johnathan Garrett-Sinclair Welcome to Atlassian Community. Per your description, it seems that you are looking for a way to easily see and identify new tasks created in your site since currently they are added to a long backlog list in your board that makes it hard to identify and prioritize. Is that correct? Can…

Hello @Sourabh Upadhyay Thank you for reaching out. By default, JIRA projects are configured with a permission scheme that allows only logged users to access their content (issues). So, even if your dashboard is configured to be public, the issues (content) returned on them can still be restricted to external users,…

Hello Julian, Sorry to hear you are facing a problem. Per the description of your error, it seems that you are being impacted by the problem mentioned in the article below: Jira activity stream gadget throws gadget.common.error.500 Basically, an invalid or absence of a certificate can lead to such errors. Could you please…

Hello Keerthy, Thank you for reaching out. Indeed, we don't have a documentation on how to enable the HSTS on Jira, however, we created a feature request with our development team to provide us with that: - Documentation Regarding HSTS Integration With JIRA Feel free to vote and watch the suggestion to increase its…