Petter Gonçalves Atlassian Team

Hello @Anindya Ghosh Thank you for reaching out. Per your description, I believe you would like to send notifications for the watchers of the issues every time the issue got updated. Is that correct? Indeed, the notification scheme of all projects in Jira Cloud are configured to send notifications to all watchers by…

Hello @zempty0 Sorry to hear you are facing this problem. Per the details in your logs, I believe you must be facing a problem in the hardware of your database server or network failure, caused by a firewall or connection issues. Please, check the logs in PostgreSQL to confirm if that's the case, as mentioned in the…

Hello @Alexey Thank you for reaching out. Unfortunately, the feature to automatically link issues when mentioning them is not available in Jira Cloud yet, however, we understand how this feature would be useful. That being said, we created the following feature request to get this implemented for Jira Cloud: - After…

Hello @Haikal Aris Thank you for reaching out. Indeed, the behavior you are facing is related to a bug in the new issue view, where it adds an extra column when converting single-column tables from the old issue view: - New issue view does not render single column tables properly Feel free to vote and watch the bug to…

You are welcome. Have a nice week!

Hello @Paras_Govindani, Welcome to Atlassian Community. Per your description, I think you are looking for a Report where you can display the "time for resolution" in your issues, grouping them by Severity. Is that correct? In fact, you can add some series to your time resolution report to group your issues by Severity,…

Hello Bastian, Welcome to Atlassian Community! Indeed, the code update to change the board seems to be a little "buggy", not displaying the items in the same structure as previously. Can you please provide us a gif/video of how the user changed the table? In my test instance, the code to change the color of the A2 cell was…

Hello Maor, Thank you for reaching out. There are some apps on Atlassian Marketplace that provide real-time sync between Jira Cloud and DB, while the top-rated is the one provided by the partner codefortynine GmbH. Please check some of them below: - External Data for Jira Fields - by codefortynine GmbH - Documentation here…

Hello David, Welcome to Atlassian Community. There are two ways to identify the ID of a specific status in JIRA Cloud application: 1 - Use the issue history - Navigate to an issue that has already transitioned to the status you want to know the ID - Click to see the issue in the old view - In the history of the issue (tab…

Hello @hugoalexisz Thank you for reaching out. You can update a filter name and the JQL query used on it by using the following REST API with a PUT call in your Jira Cloud site: PUT https://yourdomain.atlassian.net/rest/api/3/filter/{id} You can use the body parameters "name" and "JQL" to update the filter name and JQL…

Hello Rosario, Thank you for reaching out. Talking with one of our customer advocates at Atlassian, we noticed you are a reseller for the otcxnshare site. Since you are the current billing contact, it shuts down that section of the cloud site as the reseller/partner would not want the customer to view previous billings or…

Hello @[deleted], Welcome to Atlassian Community. I believe you are talking about the release hub provided by JIRA Software that is described in the documentation below. Is that right? Using the Release Hub - Jira Software Basically, the Release Hub is useful for seeing the status/progress of a version at a point in time,…

You are welcome, Bruno! Have a nice weekend. :)

Hello Christian, Welcome to Atlassian Community! Per your description, I believe you are looking for a way to trigger a script that will merge a pull request in your Bitbucket instance once your Jira issue is transitioned. Is that correct? If that's what you want, you will need to perform two steps: 1 - Create a script…

Hello Juan, Thank you for reaching out. Checking other similar cases, I believe that the error when creating issues once you have uninstalled the Portfolio add-on is happening because maybe some custom fields or app entities are still available on Jira Database tables after the removing of the add-on. That being said, to…

Hello @Piotr Bogacz Thank you for reaching out. Just to clarify, has the workaround provided in the bug worked for you? If you are still facing this problem, please let us know so we can further investigate it.

Hello Steven, Welcome to Atlassian Community! Per your description, it seems yo want to set a single e-mail address to be the notification sender for each project you have in your Jira Server instance. Is that correct? You can do it by following the steps below: * Choose > Projects, and select a project. * Locate…

Hello Frank, Thank you for reaching out. Actually, the sprint field is not related exclusively to board or projects, so it can be added to multiple issues in different projects if you want and that's why the sprint field displays Sprints related to issues from different projects when you click to select it. I can confirm…

Hello Antonia. Thank you for reaching out. Per your description, I understand that you would like to upload pictures as Request types icons. Is that correct? You can do it by following the steps below: - Navigate to your project > Project Settings > Request types > Click in the request type Icon: - Choose to upload Image…

Hello Travis, Thank you for reaching out. The using of a common e-mail address for the e-mail handlers of two different instances might work or not based on handlers you will be adding to your instances. Allow me to bring you more concepts about this: 1 - The creating of issues using the e-mail handler is simply defined by…

Hello Vera, Thank you for reaching out. As you can see in the documentation below, the context of the Story points field is only applicable to Stories and Epics by default: Setting estimation statistic and time tracking That being said, you must follow the steps below to properly display the story points on your Sub-task…

Hello @Syamala Uggina Thank you for reaching out. The statuses of a Next-gen project are explicitly related to the board columns of the project since workflows are not editable in Next-gen projects yet. Basically, all configuration entities in next-gen (Statuses, Priorities, etc) are bound to a single project and are not…

Hello Luan, Sorry to hear you are facing this problem. Considering the logs of the error when the user tries to access a dashboard, I believe the root cause of the issue is that you might have some duplicated component in Jira database. Please, check the diagnose steps of the articles below to properly confirm what might…

Hello Daniel, Thank you for reaching out. Per your description, I understand you would like to know how many times a specific custom field was changed in your issues. Is that correct? Unfortunately, Jira does not have this functionality inbuilt, however, it is possible to access this information by the following ways: 1 -…

Hello @Dnyaneshwar Ramesh Borase Sorry to hear you are facing this problem. As the error message describes, the error you mentioned might be caused by some license issues with the Tempo Timesheets App that provides the gadget or some incompatibility between your current JIRA Instance and the plugin version. I suggest you…

Hello @Faisal_Hussain Welcome to Atlassian Community! The ability to display the fields of the backlog view on the right side of the cards was the default option on the old issue layout, however, it was changed to the left side of the card with the new layout implementation. Some other users have also requested to restore…

Hello @[deleted] Welcome to Atlassian Community! Please, allow me to bring you some concepts so we can better know we are on the same page here: The Roadmap feature of JIRA Next-gen works based in swimlanes configured by Epics. This is perfect for your use-case, where you can set all the sub-products/ Service Offering as…

You are welcome, Iago. Let us know in case you/your team need any further assistance with the upgrade. Also, have a nice day. :)

Ok, Paul. Let us know if you still facing the same problem after the update.

Hello @crfb Welcome to Atlassian Community! The Next-gen template was initially designed for those users who felt overwhelmed by the complexity of Jira Classic template and requested a simpler option, straight to the point with fewer options of customization. Today, we have changed that approach, looking to implement all…