Petter Gonçalves Atlassian Team

Hello Sarin, Sorry to hear you are facing a problem. Checking the description of the error, I believe you are being impacted by one of the following bugs: 1 - Create Issue without Browse Project triggers 404 on assignee field The bug above happens when the assignee field is added to the create issue screen and the…

Hello Alan, Thank you for reaching out. Right now, Jira works only with three hierarchy levels for Issues: Epics > Standard Issue types (Story, Tasks, Bugs) > Sub-tasks Since you are needing to also use three levels of hierarchy (Theme > Epics > Stories), I believe that the current JIRA Hierarchy might properly work for…

Hello Alan, Thank you for reaching out. There are some options that you can use to properly migrate your Next-gen projects to Smartsheets: 1 - Use the CSV export feature. Steps: - Create a JQL filter returning all your Next-gen project issues - Export your Next-gen issues to a CSV file: - Import the CSV file to…

Hello Bruno, Welcome to Atlassian Community. Sorry to hear you are facing a problem. Per your description, I believe that the eternal Spinning wheel that appears once you click the issue and populates the URL with the filter parameter is happening because the URL segments exceed the default limit of Jira, as mentioned in…

Hello Iago, Sorry to hear you are facing this problem. Indeed, the error you are facing in your dashboard is related to a known bug with JIRA Application: - Dashboard fails to load with error "Uncaught TypeError: Cannot read property 'left' of null" appears in the browser console That bug was fixed in the 7.2.3 Jira…

Hello @Jithin G Pavithran Sorry to hear you are facing this problem. Per your description, I believe there are two possible reasons that might be causing the user to don't see the option to edit its own worklogs: 1 - The User is using the New issue view: The new issue view of Jira didn't have the option to edit worklog…

Hello Paul, Sorry to hear you are facing this problem. I believe the fields and the view you are talking about are the ones displayed in the screenshot below. Is that correct? That fields are displayed like that in previous versions of Jira, however, in new JIRA Version those fields are displayed as any other system fields…

Hello Michel, Thank you for your answer. Unfortunately, I was not able to reproduce the problem, however, I'm glad to know you were able to find a workaround for it. :) If you would like to further investigate it, I suggest the following steps: - Try a different browser and check if it also reproduces the problem, also…

Hello Milo, Thank you for your answer. Indeed, the Jira macro in Confluence has the limitation you mentioned. We had a feature request before to display the priority names instead of icons in Jira, However, it was not implemented due to the low number of people that requested it: - Show priority name in issue view That…

Hello Raj, Thank you for your reminder. You're correct. The import from Trello should be fixed now. For the times that the error occurs, is the same logs returned to you? Or are there any other errors? Let us know this information so we can properly check with our developers what might be the root cause of this.

You are welcome, @Ewa Nocon Have a nice week ahead. :)

Hello Andrew, Welcome to Atlassian Community! Per your description, I believe someone has selected one of the columns of the gadget (the Key column) to sort the issues, causing the sort configured in the filter itself to don't be respected. As you can see in the feature request below, that setting does not reset after the…

Hello Chyle, Welcome to Atlassian Community! When you say "backlog", are you meaning the backlog section in the board view of your project like displayed in the screenshot below? If that's correct, you can remove any issues from the backlog by simply excluding them from your board filter. These would be the steps: 1 -…

Hello Courtney, Welcome to Atlassian Community! Unfortunately, it is not possible to edit the subscription e-mail details, since it requires the editing of the Velocity templates which are not possible in JIRA Cloud. Since we understand it would be a useful feature, we created the following feature request to have it…

Hello Rajiv, Thank you for reaching out. You can change the current timezone for your user to be based on the one from a different location by editing it under Personal Settings. This would be the steps: 1 - Click in your profile picture on the left-bottom corner of the application > Settings 2 - In the field "Your…

Hello @sakamura Welcome to Atlassian Community. Sorry to hear you are facing this problem. Per your video, it seems you are not being able to reorder or change the status of some issues on your board. Just to make sure we are on the same page here, I would like to state that you are facing two different problems with two…

 Hello @Chakresh Tiwari Thank you for reaching out. The command you are trying to run (/rest/api/3/project) is deprecated on Jira Cloud REST API, so it might be not working for some Jira sites. Please, try to get all your projects by running the query below in your browser:…

Hello Suseela, Thank you for reaching. Per your description, I understand that your fields are not being exported in the expected CSV format when you choose the option to export CSV (All fields). Without further investigation, the only thing I can think is that some fields indeed have different formats than others, like…

Hello @Mehwish Rao Welcome to Atlassian Community! Per the tags in your issues, I believe you are currently using Jira Cloud application, is it correct? As you can see in the blog post below, the Legacy mode has been completely removed from Jira Cloud application on February 11, 2019: - Removal of legacy mode for time…

Hello Ewa, Unfortunately, that is the behavior we have for next-gen right now. There's no column in JQL search that provide you with the Epic linked to the issues in next-gen, that's why we are currently working to get the Epic link field implemented since we understand how this information is relevant: - As a user, I'd…

You are welcome, Debbie. Actually, the ticket I created is related to the JIRA Server application (JSWSERVER-20353). Let us know if you have any other questions.

Hello Melissa, Can you please provide us with a screenshot of the Layout configuration in your next-gen project (Project settings > Issue Types > Select task), as requested before? I will be checking with our developers internally to confirm if it is related to a bug or something else.

Hello @ERP AM/Support Thanks for your answer. That's the exact workaround provided in the bug reported, so I'm glad to know you managed to implement it. Have a nice day!

Hello Steve, Welcome to Atlassian Community! Checking your description, I noticed that you have configured your main filter to only return issues that are not with a valid resolution: assignee = currentUser() AND resolution = Unresolved ORDER BY Rank ASC The Parameter "resolution = Unresolved" will remove all the issues…

Hello @Abhishree Nagesh Thank you for reaching out. Per your description, it seems that you have a date picker custom field that you would like to restrict to only be added with past dates by the users. Is that correct? You can use the Date Compare Validator provided by the JSU Automation Suite for Jira Workflows app to do…

Hello @metinbulak, Thank you for reaching out. Indeed, the behavior of displaying relative time instead of absolute when hovering the mouse in the issue History entries of JIRA is a bug with the application, reported in the link below: - Tooltips in History tab not displaying absolute times Feel free to vote and watch the…

Hello Esther, Sorry to hear you are facing this problem. Indeed, the behavior you are facing where the "Set resolution" doesn't keep flagged once you refresh the page is a known bug with Jira Application. The mentioned bug happens only for the statuses that were not created by default in the workflow: - Set Resolution…

Hello, Thank you for all your feedback and suggestions about this matter. As we understand that this would be a useful feature for JIRA, we created the following feature request to get it implemented through JIRA UI: - Disable "create branch" option depending on issue status Feel free to vote and watch the suggestion to…

Hello, Thank you for all your feedback and suggestions about this matter. As we understand that this would be a useful feature for JIRA, we created the following feature request to get it implemented through JIRA UI: - Disable "create branch" option depending on issue status Feel free to vote and watch the suggestion to…

Hello Debbie, Thank you for reaching out. Unfortunately, Jira does not have a feature out of the box to hide the "Create Branch" option for issues in a determined status, however, we completely understand how useful this feature would be. That being said, we created the following feature request to get it implemented:…