Petter Gonçalves Atlassian Team

Hello cchorner@gwu.edu Welcome to Atlassian Community! I understand you would like to have multiple hierarchy levels in your Jira environment, in a way that you could clearly see their roll-out in Jira issue-view. Is that correct? At this moment, Jira can only be configured with three hierarchy levels: Epics > Standard…

Hello @guillaume_mangin Thank you for the information. About this statement: I try with a summary field completed for the story but with the same results Does that mean that when you tried to perform the same steps with a new test issue and filling the summary field, that issue also disappeared from your Jira site? About…

Hello @guillaume_mangin Thank you for reaching out. Per your description, I believe you had an existing story and test cases in your Jira site that you wanted to link through CSV, however, once you uploaded the CSV file it seems to have deleted the existing Story. Is that correct? Although I'm not sure of what could be…

Hello Derrick, Thank you for reaching out. Indeed, the ability to automatically update the request type when changing the issue type of a ticket is still missing in Jira Service Desk. We completely understand how impactful this lack is for some customers, and that's why we created the following feature request to implement…

Hello @Zakria Dar Welcome to Atlassian Community! Sorry to see you are not being able to create sub-tasks in your issues. Please, try the step below so we can better troubleshoot the problem: 1 - Is the problem happening only for a specific issue in your site or is it happening for any issue? 2 - Can you try to reproduce…

You are welcome, Matt! Let us know if you face any questions while performing the steps suggested.

Hello Matthew, Thank you for reaching out. Per your description, you would like to create multiple "permission templates" where you have all the groups and permissions set as you need, so you would just need to add one of those templates to new projects you create in a single step without having to manually set each…

Hello Dawn, Welcome to Atlassian Community. I understand that you would like to have a list of all linked issues in your site together with the linked reason. Could you please confirm if the "linked reason" you are talking about would be the link type (Blocked by, Blocks, Related to, etc)? If that's correct, I believe the…

Hello @Cloud Chiu Welcome to Atlassian Community. Per your description, I understand that you would like to have a clear view of all the Projects and Confluence Spaces accessible by each group on your site. Unfortunately, Jira does not have that kind of view for groups right now, but we understand how this would be useful…

Hello Kimaya, Welcome to Atlassian Community! Could you please provide how you are trying to pull out a specific Epic work log and what you are trying to achieve with that information? If you are trying to create an external report or script, I believe the easiest way would be to use REST API to pull out the specific Epic…

Hello @Vernon Forbes Welcome to Atlassian Community! Unfortunately, the e-mail handlers provided by JIRA Software and Jira Service Desk does not have the functionality to set extra fields to issues. Through e-mail, you can only set the reporter, Request participants (Watchers), summary and description. We have the…

Hello @Omkar Rane Welcome to Atlassian Community! Per your description, it seems you are looking for a way to create a specific set of issues based on the value selected for a custom field of an Epic. Is that correct? If that set of issues follows a common structure like a template, I believe that Automation for Jira Lite…

Hello @Juergen Hellwig Thank you for reaching out. Indeed, the workaround provided in that documentation does not work for Jira versions above 6.3.x. Unfortunately, we don't have any other workaround options to increase the number of results for the filter results gadget in newer versions of Jira since performance-related…

Hello Andrew, Thank you for your answer. Could you please provide us the whole filter query you are applying for your board? In fact, the parameter AND "Epic Link" in linkedIssues(ABC-123) do not specify a project in your filter query, since issues from other projects can be linked to ABC-123. Explaining better, even if…

Hello Andrew, Thank you for reaching out. Analyzing your description, I believe there are some specific points that can be blocking a simplified workflow from be applied to your project. Please, check the following details to make sure your project is all set to use a simplified workflow: 1 - Make sure that your workflow…

Hello David, Thank you for reaching out. Indeed, there is no way to send an acknowledge e-mail after issue creation through e-mail without setting the "Notify users of their own changes?" to "Yes". We understand how impactful this lack is for some customers, so we created the following feature request to improve it: There…

Hello @Orlando Vanhove Thank you for reaching out. Per your description, it seems that all the customers added to project B are not being able to access the portal at all, while the users from project A are accessing it just fine. Please check the following details: 1 - Navigate to project B > Project Settings >…

Hello @Christopher Kelley Thank you for reaching out. I understand that you would like to search for components and versions that match the parameters described in a JQL filter of the issue navigator. Is that correct? The JQL search of the Jira application was developed to return only issues based on the parameters of the…

Hello @Beto Welcome to Atlassian Community. I understand that you are trying to set a new security level to your security level scheme, however, you are not being able to do it. Is that correct? Even logged as a site-admin, you can still be blocked from edit security levels by the project permissions. Please, check the…

Hello @[deleted] Welcome to Atlassian Community! There are some scenarios that could cause your user to don't be able to login after a system restore from an XML backup in Jira. Without further investigate the logs, I suggest you check the following KBs: - Cannot login as sysadmin after import backup from JIRA OnDemand to…

Hello @Navarambh Software - Gmail Thank you for your question. Actually, the expected behavior is that you should not be able to log work on Next-gen projects if don't have the time tracking field added to it. The logic behind that concept is that the ability to log work in issues only makes sense when you have an…

Hello @DR Welcome to Atlassian Community! Per your description, I understand you set your global customer permission under Jira Settings > Products > Jira Service Desk configuration to allow customers to access and send requests from the help center without logging in, so your users do not need to log in or create any…

Hello Mike, Welcome to Atlassian Community! The problem you are reporting seems to be related to some cache problem in your browser, and not to any kind of permissions with the customer notification settings. Please, try the following steps and check if the problem still reproduces: 1 - Clear your browser's cache 2 - Try…

Hello @Juliette Gaffney Thank you for reaching out. I believe that your Kanban board filter under Board settings > General is being ordered by rank with the same parameter as the screenshot below. Is that correct? If that's the case, I'm afraid that backlog quick filters that utilize an ORDER BY query not based on Rank do…

Hello Alex, Welcome to Atlassian Community. Indeed, there is some kind of limitations in the Sprint development when you import data from external platforms to Jira. In fact, you can easily create the Previous Sprints you had and add your issues to it on Jira, however, it will not contain the correct data when the Sprint…

Hello @Barış Kılıç Welcome to Atlassian Community! Indeed, we still don't have the Turkish language added to Jira Cloud application, however, we created the following feature request to get it implemented with our development team: - Deploy Turkish language pack Feel free to vote and watch the suggestion to increase its…

Hello @Buddhini Perera _Sue_ Welcome to Atlassian Community. Unfortunately, the behavior you are facing where the time logged on Sub-tasks is not considered on Reports is a known behavior in Jira. We understand that this functionality would be very useful in some cases, so we created the following feature request to our…

Hello @[deleted] Thank you for reaching out. Can you please let us know if you are using Jira Service Desk or Jira Software? By default, a notification is sent from Jira service desk when you create a ticket as a customer. That notification can be turned on/off under project settings > Customer Notifications: Now, if you…

Hello @Mukesh_Nandan Thank you for reaching out. I hope you had a wonderful start of the year! The redirection to a plugin page after clicking in the "boards" menu is not a known behavior in Jira. At least, I was not able to reproduce or find any information about it in our knowledge base. That being said, I suggest you…

Hello @Ashwin Kumar H M The clients you mentioned do have a valid JIRA user on your site? If they have, you just need to navigate to your next-gen projects > Details > In the Access field, select private: Then, add the users that might have access to the project under Project settings > People. P.S: The users added to the…