Petter Gonçalves Atlassian Team

Hello Andrew, Sorry if I misunderstood your request. After your last comment, I believe you expect the Filter Results gadget to respect the order defined in the related filter, not considering the sort applied when the user clicks in the gadget columns. Is that correct? If I have understood it properly, I believe this…

Hello @Nguyen_Ngoc_Tu Have you tried the options suggested above? Could you please share your results for each option you tried?

I'm glad to know you were able to find a functional option, Benjamin. Thank you for sharing it!

Hello @[deleted] and @Andrew Lee Please, check the following: 1 - Make sure your board filter/sub-filter does not have any parameter that might be removing the issues from Next-gen, like "resolution is empty". In fact, perform a search with the board filter and check if it returns the next-gen issues. 2 - Check if any…

Hello @Gerhard Indeed, the new Jira Server version has a different layout than the one provided in my screenshot (That one is from Jira Cloud Application). The "More" button is the correct way in Jira Server. About the cloning of the child issues, Jira does not have a functionality to automatically clone them when you…

Hello Shay, Thank you for reaching out. As you may know, Jira Cloud runs on Atlassian Servers, so a sizing guide would not give you any relevant information on what you should be measuring against it. Explaining it better: JIRA Cloud has different plans that will adapt to your current necessity (2GB, 250G, Unlimited),…

Hello Erik, Thank you for reaching out. Indeed, the selection of the wrong Millenium when adding only two digits to a date picker field is a reported bug with JIRA Application which our developers are already working on: - Default date format is two-digit and loses century chosen in calendar picker Feel free to vote and…

Hello Sulochana, Welcome to Atlassian Community. Per your description, it seems that the due date field is not appearing on tasks when you are using the iPad app, however, it is properly displaying for Epic issues. Is that correct? Could you please confirm that you are indeed able to see the due date when you access the…

Hello @bpohuski Thank you for reaching out. I'm not sure of what kind of functionalities and dependencies you want to create between the initiative and the Story/task, but an option to achieve that "Connection" between both Issues would be to use the default Jira issue link: Linking issues - Jira Cloud You could simply…

Hello Willy, Welcome to Atlassian Community. Unfortunately, there's no way to create nested JQL functions to match issues based on the values of linked issues, parent issues, epics or sub-tasks, although we understand this would be a useful feature. In fact, we have a feature request created to add this kind of…

Hello Kurt, Thank you for reaching out. Per your description, it seems you already have issues from Jira linked to your Confluence pages, however, once you migrated your Confluence to server, you are trying to update that existing issue links in an easy way to the new Confluence pages. Is that correct? Unfortunately,…

Hello @Binisha Thank you for reaching out. The error you are facing can be caused by many different reasons, however, the most common of them is when a long-running task is stopped in a cluster of Jira Datacenter and stay incomplete, causing the job to be blocked in your instance. We have a bug about this behavior here:…

Hello Jared, Thank you for reaching out. The remaining estimate field is automatically calculated by default when you leave it blank in the issue creation, being the result of the original estimate minus the time logged on your issues. That being said, the only thing that might be causing the remaining estimate to display…

Hello @ashokrajagopalan Thank you for reaching out. Per your description, it seems that a specific issue is not appearing when searching for it in the link field of another one. Is that correct? Please, check the following steps to properly troubleshoot the issue: 1 - In order to link two issues, you must have the "link…

Hello Andy, Thank you for reaching out. I understand that you would like to add the bug issue type as a child of Story issue types in a Next-gen project. As you mentioned, the sub-task functionality was recently implemented on Next-gen, so we only have the possibility to use the default sub-task issue type for now. Of…

Hello Scott, Welcome to Atlassian Community! Please, allow me to bring you some concepts so we can better know we are on the same page: Per your description, I believe you are trying to bulk create options to a select list custom field, however, Jira does not have this functionality although we have some workarounds to…

Hello Scott, Thank you for reaching out. Per your description, it seems you are trying to return issue filters from Jira on your website (just like Jira macro can do in Confluence pages) and also information from external sites on your Jira site. Is that correct? 1 - About embed Jira issue filters on websites: I'm afraid…

Hello Scott, Thank you for reaching out. Per your description, it seems you are trying to return a specific set of issues on your website, just like Jira macro can do in Confluence pages. Is that correct? If that's what you want, I'm afraid Jira does not have such functionality yet, however, we do agree with you that this…

Hello Mehul, Thank you for your answer. Could you please provide us a screenshot of the issues you are not being able to find so we can check if there are any specifications that might be causing them to be removed from the filter? Please, make sure to hide any sensitive information from the screenshot: Also, the export…

Hello @Uma Viswanath Your dashboard is private to the users of your site, so I can not visualize it. Could you please provide us two screenshots displaying your board filter and your gadget settings? Also, make sure to hide any sensitive information you might have from the screenshots.

You are welcome, Sean. :)

Hello Everyone, I just would like to add that the bug JSDSERVER-6304 has being fixed, so this issue should not be happening after Jira Service Desk server 4.1.0, although we are still working to fix a similar error on JIRA Cloud (See JSDCLOUD-8176 and JSDCLOUD-6084 for possible workarounds). If you are still facing this…

Hello @chandrajsekhar jittim Thank you for reaching out. Sorry to hear you are facing this problem. The error you are facing (403 forbidden) is usually caused when you don't have the proper permissions to add attachments to the issue. That being said, please follow the steps below to properly troubleshoot the problem: 1 -…

Hello Eric, Welcome to Atlassian Community! It seems that this question is related to an answer you have previously received from someone else. Since I was not able to find any other questions from you, could you please provide us with more context about what you are trying to achieve in the Issue type scheme?

Hello @Jaime Drysdale Sorry to hear you are facing this problem. Just get you more context to why I asked that question to Angel: Notice that he mentioned "Issue subscriptions" and not "Filter subscriptions". There is a small portion of customers that call the functionality under project settings > Notifications as "Issue…

Hello Mechelle, Thank you for reaching out. To properly unassign a workflow scheme from a workflow, there are a few concepts you must know to avoid any unexpected behavior to cause undesired consequences: 1 - A workflow scheme can be composed of a single or multiple workflows, and each activated Workflow scheme is linked…

Hello Kyle, Sorry to hear you are facing this problem. Please, provide us with the details below so we can further troubleshoot your issue and confirm we are on the same page: 1 - Is the dashboard not displaying for all the users or is anyone able to properly access Jira? 2 - Are there any other dashboards or pages…

Hello @matias.hilaire Thank you for reaching out. Indeed, Jira Next-gen has some limitations regarding CSV imports. In fact, the behavior of ignoring the fields you mentioned was already reported as improvement requests and we are currently working to get this fixed: - As a Jira admin, during the CSV External System Import…

Hello Jacob, Thank you for reaching out. Indeed, the Audit Log of Jira application does not contain any information about field configuration updates, however, we clearly understand how useful this information is to troubleshoot issues when you have a high number of site-admins. That being said, we created the following…

Hello @Sean Clark Thank you for reaching out. Per your description, I believe you are asking for suggestions on how to set your Jira projects (Per task type or client) to properly organize your workflow, allowing you to customize it based on each issue type. Please, allow me to bring up some concepts so we can better…