Petter Gonçalves Atlassian Team

Hello Andy, Thank you for reaching out. Per your description, I believe you want to know the time that your issues spent in the first status of the workflow until it got moved to the next one (In progress). Is that correct? If that's what you are trying to achieve, I'm afraid Jira does not have a built-in report that…

You are welcome, Zoe! Have a nice day and let us know in case you have any other questions.

Hello Arman, Thank you for reaching out. I'm not sure if I completely understood your request, but it seems you are looking for a report that would consider the issue in a burndown chart by the progress of your users instead of the resolution of the issues. Is that correct? Please, allow me to bring some concepts so we can…

Hello @dmcgee Welcome to Atlassian Community! Unfortunately, Portfolio for Jira Cloud does not have the bulk operations implemented yet. In fact, this functionality was not added originally for Portfolio Server too (see JPOSERVER-35), but due to the requirement for several customers, it was implemented in Jira server and…

Hello @p_ryzhikov Thank you for reaching out. Per your description, you are trying to configure a test user with access only to a specific project, however, when you log as the user you are not being able to see the boards related to the project, although you can access the filters and issues in the project. Is that…

Hello Tania, Welcome to Atlassian Community! Unfortunately, the built-in export functionality of Jira application does not have the option to export only the last comment of the issues returned by the filter. Since we understand how useful this functionality would be, we created the following feature request to make it…

Hello Steven, Welcome to Atlassian Community! Per your description, I understand that some issues are not appearing to be selected in the Linked issues drop-down. I would check the following details: 1 - Check if your user has the Browse Projects, Edit issues, and Link issues permissions in the project of the issues that…

Hello @Mark_Vincent_T__Paril, Welcome to Atlassian Community! I tried to replicate the error you are facing by creating a new workflow from scratch and adding the status and transitions you have, however, it has properly worked for me. These were the steps I took: 1 - Navigate to Jira settings > Issues > Workflows > Click…

You are welcome, Richard. Have a nice day.

Hello @Nicole Ogloza Thank you for reaching out. Could you please provide us two screenshots displaying the "Drop-down" and the Type screen you mentioned? I must confess that I'm did not get what are the views you described, however, you can adjust the order of the statuses in most views by clicking in the order arrow…

Hello Richard, Thank you for reaching out. I believe you are talking about the statistics menu displayed in the screenshot below. Is that correct? You can achieve that same view in Jira Software by configuring the Issue Statistics gadget in your dashboard. To give you the exact steps in a practical example, let's suppose…

Hello @[deleted] Welcome to the Atlassian community. Since the translation happens only for specific browsers, I suggest you try the following steps: 1 - In the browsers where the issue happens, check if there are any extensions that could be causing the translation. 2 - In the browsers where the issue happens, check if…

Hello Esteban, Welcome to Atlassian Community! Unfortunately, I believe that Jira does not have a report to show the total of Story points completed by a user in a specific time range, but only for a specific Sprint duration. We clearly understand how this report would be useful, so we created the following feature request…

Hello Etienne, Thank you for reaching out. Per your description, I understand that you want to configure a reminder notification that will be sent one hour before the start date/time of the issue is breached. I suppose the date/time you configured for the issue would be set with a custom field. Is that correct? That kind…

Hello Deepak, Thank you for reaching out. Could you please provide us more details about the kind of reports you would like to build? The JQL filters have the Satisfaction parameter, where you can return issues with the satisfaction rate you need based in number (1,2,3,4,5). That being said, you can create a new Service…

Hello @Bianca de Weerd Welcome to Atlassian Community! Per your description, I understand you are trying to add a custom inbound e-mail address to receive tickets through e-mail in one of your Service Desk projects under project settings > E-mail requests. Is that correct? Since you have double-checked that the e-mail…

Hello Emmanuel, I'm glad to know I was able to help you. Have a nice day and let us know in case you need help with anything else. 

Hello David, Thank you for reaching out. As you can see in the documentation below, Atlassian has discontinued the support for IDE Connectors: We are discontinuing the support for Atlassian IDE Connectors The reason behind that decision is that most of the Application upgrades and product APIs implemented in the past 4…

Hello @SoulSpectrum Welcome to Atlassian Community. I believe there is no Atlassian Connector that would be supported in both Jira Cloud and Server with the same API, however, I believe that our developers and third-party can give you more information about it in the portal below: - Atlassian Developers Community The…

Hello Tomas, Thank you for reaching out. Could you please let us know more details about what exactly do you want to compare and clean? Without those details, I believe that you can use Jira REST API to create a script that would return all the permission schemes details, that you can use to compare to each other. Please,…

Hello @Onyx_Studio Thank you for reaching out. Based on this discussion, it looks like the error you are facing is being explicitly thrown via the MySQL connector because it's not thrilled about the Server's time zone. That being said, can you please set the server's time zone to a specific time zone, such as…

Hello @Oksana N Welcome to Atlassian Community! Answering your questions: 1 - As you can see in this documentation, the Jira Import client from Trello Application only export the cards from Trello into new projects, so it is not possible to add them directly to existing projects. We have a feature request to implement that…

Hello Zoe, Thank you for the details provided in your last answer. Now I understand that, when you manually set the component of the issue, you need the application to automatically add the Code Review field (I believe this is a user picker custom field) with the person that is the primary of the application related to…

You are welcome, @kharris I'm glad to know you were able to figure out what was causing the issue. Have a nice week ahead and let us know in case you have any other questions about the CSV import functionality. 

You are welcome, @s.safran Have a nice week ahead and let us know in case you face any questions during your study. :)

Hello @Viviana Palacios del Rio Thank you for the details you provided. Now I understand that the real problem you are facing is that your board is not considering the time estimation of the sub-tasks in the Sprints, instead, it is only considering the estimation of parent issues. Is that correct? Actually, this is the…

Hello @kharris Welcome to Atlassian Community! Per your description, it seems that all issues with a specific link get duplicated in your projects. Is that correct? This is not a common behavior in Jira import, so we will need more information to further troubleshoot it: 1 - Can you provide us with 3 issues that get…

Hello @Adam Horton Thank you for reaching out. Per your description, I understand you are trying to add a custom inbound e-mail address to receive tickets through e-mail in one of your Service Desk projects under project settings > E-mail requests. Is that correct? Since you have double-checked that the e-mail account you…

Hello @aokeeffe_guidewire_com Thank you for reaching out. Jira application has some options you can use to set a variety of issue templates that you will be able to reuse over and over, without needing to change the pre-defined fields. Please, take a look at the options below: 1 - Create an Epic + Child issues to be used…

Hello @Andy Friar Welcome to Atlassian Community. Indeed, Service desk customers are not allowed to access Confluence pages and Jira issues with anonymous access allowed. This is indeed a bug with Jira Service Desk application that we are currently working to get solved, as you can see in the reports below:…