Petter Gonçalves Atlassian Team

Hello @s.safran Thank you for reaching out. Jira does not have a native way to automatically transfer issues to Trello, however, there are some apps that you can use to achieve that. The solution provided by Atlassian to perform such integration is the Jira Trello Power-Up free app. the steps to configure it can be found…

Hello Mark, Thank you for reaching out. There are some options you can use to properly add your customers from your AD to Jira Service Desk: 1 - You can add the users from your own Identity Provider (IdP) to Jira Service Desk as customers by using the Atlassian Access, our security, and centralized administration software.…

Hello @sri.rangineni Thank you for reaching out. Unfortunately, it is not possible to customize the Issue view layout in Jira Cloud application, since it would require some resources and features that would impact the performance of the user experience, once Javascript and CSS are not allowed in Jira Cloud. Since we…

You are welcome, Vivek. Have a nice weekend!

Hello @rberkel I apologize for missing your mention of the "new improved interface". Indeed, I can confirm to you that the new Improved interface of Portfolio does not consider Individual capacity planning. As mentioned by Roi in this feature request: The approach for capacity planning in the new UI is more lightweight. We…

Hello @Shanhan Bonham Thank you for the details provided. Per your last description, I believe that you could use an Epic issue to achieve what you want. An Epic is a large body of work that can be broken down into a number of smaller stories, allowing you to create an "Annual Epic" to track all the work you needed to…

Hello @panagiotis.karalis Thank you for your answer. Since the fields are not being added to the CSV file, I suggest you check with the Zephyr support if it there's any possible workaround to get those fields with the old version of Zephyr you have in your deprecated instance: Zephyr Support In case there's no workaround,…

Hello @Viviana Palacios del Rio Thank you for the details. I understand that, when you open your backlog view, the remaining time estimate of your active Sprint is not displayed, however, if you edit the remaining estimate of any single issue that contains sub-tasks in the Sprint, the remaining estimate appears. Is that…

Hello Vivek, Welcome to Atlassian Community! I understand that you are sending notifications when an issue is created to all the users in your instance, however, you would like to avoid those notifications from being sent when the created issue is a sub-task. For sub-tasks, you want only to send notifications for the…

Hello @J Manas Kumar Thank you for reaching out. Per your description, I understand you are trying to fetch a list of all issues that are linked with the link type "Designed BY" to other issues. Is that correct? I'm not sure about what is the search mechanism you are using, but you can return this data using the own JQL…

Hello Zoe, Thank you for reaching out. Per your description, I understand you have a custom issue type called "Code review", which you would like to set a default assignee every time an issue of that type is created. Is that correct? If you only have that single issue type in your project, you can simply navigate to…

Hello @Florian Engertsberger Thank you for reaching out. Indeed, Jira does not have the ability to create Epics using the Issue collector functionality. Allow me to explain why: The Issue collector was initially created to allow any user (Including the ones with no account in your Jira) to send a feedback form directly…

Hello @Szymon Sobczak Welcome to Atlassian Community! Per your description, I understand you are facing an error when you click in "Move" and try to convert your sub-tasks to issues. Is that correct? Can you please confirm if the sub-tasks you are facing this problem are in a Next-gen project? Investigating a little…

Hello @rberkel Thank you for reaching out. Per your description, you want to know how you can configure your team individual working days/hours, considering holidays and temporary resources in your capacity. Is that correct? Basically, there are two types of availability to consider in Portfolio for Jira: * Global…

Hello Cheri, Thank you for reaching out. Unfortunately, Jira does not have a field that displays only the active/latest Sprint in your issues, however, we completely understand your need here and how useful it would be if you clearly have this information in the report. That being said, we created the following feature…

Hello @stephenjbrasel Welcome to Atlassian Community! Thank you a lot for your video and detailed explanation of the problem. Checking the video you provided, I noticed that you have issues from multiple projects displaying on your board. Could you please confirm if any of those projects are Next-gen? If it is, I believe…

Hello folks, Thank you very much for all the feedback provided about this thread. After some time investigating it further with our developers, we noticed another bug that can eventually happen when configuring next-gen Kanban issues in Classic Scrum boards: Next-gen issues are not shown in the Sprint section in Classic…

You are welcome, @Shanhan Bonham Let us know in case you have any questions.

Hello @H W Welcome to Atlassian Community. Per your description, it seems that you are not seeing a coherent data in your burndown chart and are not sure how to set the resolution on your board columns in a way that will display the data you want. Is that correct? Please, allow me to bring you some concepts about the…

Hello @hbehrendt Welcome to Atlassian Community! I see that you have tagged this issue as Jira, however, you mentioned pages in your question description. Just to make sure we are on the same page here, can you confirm that you are talking about the markdown format in the text fields of Jira? Or is this question about…

Hello @XTENSION SERIES Thank you for reaching out. Per your description, I understand that you would like to know if there is a Java API that could call the Issue view to pop-up in your custom plugin. Is that correct? Since this is a development question, I believe the correct place to ask for help is in the Atlassian…

Hello Gary, Thank you for reaching out. Per your description, it seems you are trying to measure the estimation of your issue based on time instead of Story Points. Is that correct? Please, allow me to bring you some concepts about estimations in Jira so we can confirm we are on the same page here: Basically, there are two…

Hello @Dana Gessler Welcome to Atlassian Community! Per your description, it seems you want the text added in the e-mail body to be added to the respective fields in the Jira issue when sending the e-mail to the configured e-mail handler. Is that correct? Unfortunately, the e-mail handlers provided by JIRA Software and…

Hello @F.Wilhelm Thank you for reaching out. Unfortunately, it is not possible to schedule versions of a specific project to be released periodically. We created the following feature request to track our customer's requirement for that functionality: - Add the ability to schedule the release of version Feel free to vote…

Hello @vlaldj78 Thank you for reaching out. Per your description, I believe you are looking for a way to add your children as read-only users to your board. Is that correct? In order to allow read-only access to Trello boards, you must add your children as observers. That option is only available for the users in…

Hello @Shanhan Bonham Welcome to Atlassian Community! The quick answer to your question is: Yes, there are some Marketplace add-ons that you can use to set your annual goals, based on projects, releases or sprints. I suggest you check if one of the add-ons below provide what you are looking for: Goals for Jira OKR Board…

Hello Emmanuel, Thank you for the details. Since you have double-checked that the e-mail account you configured is working and the password is correct, the most common reason that causes this error is that your E-mail provider is blocking the Jira Service Desk application to access your account. In fact, you may have even…

Hello Scott, Thank you for clarifying. I believe Jira does not have a report that would provide the story points committed x Completed for each Sprint grouped by the assignee of the issue. That being said, we understand this would be a useful report and created the following feature request to allow users to use Story…

Hello @panagiotis.karalis Thank you for your detailed answer. Per your description, the missing critical fields (test step, test data) were successfully exported in the CSV file, however, they are not properly imported in your new instance. Is that correct? I suggest you check the following details: 1 - Confirm if the…

Hello @Erin Hickman You are welcome! To answer your new question, please allow me to provide you with a few concepts about Jira Hierarchies, so we can confirm we are on the same page here: Basically, Jira works with the following hierarchical levels: Epics -> Standard issue types (Stories, Bugs, Tasks, etc) -> Sub-tasks If…