Petter Gonçalves Atlassian Team

Hello @Hansi test Per your description, I believe you are trying to sort your issues by the "Issue link" field in your JQL query, so all your issues linked to a common issue would be grouped together. Is that correct? I'm afraid this functionality is not available in Jira Cloud, however, we understand how useful this…

Hello @Anushka_Sharma Welcome to Atlassian Community. Per your description, I believe you are trying to get all the issues you have in the statuses "To do", "In Progress" and "Done", grouping the results per status. Is that correct? You can return that information using the REST API below, updating "yourdomain.com" with…

Hello Anton, Thank you for reaching out. Per your description, I understand that you would like to send a notification to the Epic assignee every time its child issues get updated. Is that correct? You can achieve that by using the Automation for JIRA app and configuring the following Automation rule: With that smart-value…

Hello @Goutam Nemalpuri Thank you for reaching out. Unfortunately, it is not possible to set project permissions (Create issues, edit issues, etc.) per issue types. We have already requested this ability with our development team before, however, they decided not to implement it since it would add more complexity and…

Hello @Dan Cumings good to know you were able to find a workaround option for you. Indeed, it will help other customers looking for the same feature. Thanks for sharing it! :)

You are welcome, Dylan. Let us know if you have any other questions.

Hello @Scott Bauer Welcome to Atlassian Community! Indeed, the behavior you mentioned where the bulk edit is triggered when you try to change the issue type in an issue of a Next-gen project is a known bug in Jira Application. We registered it in the link below so our developers can work to get it fixed: Next-gen projects…

Hello @Peter Chinaka Thank you for reaching out. Please, check the following steps to better troubleshoot why you are not being able to add attachments to the issues when logged as a non-admin user: 1 - Navigate to the project where the issues are being created > Project Settings > Permissions and check if the user that is…

Hello @Sammy Choi Welcome to Atlassian Community! Per your description, I believe you are trying to enforce the users in your instance to type the correct name of your clients, which are defined in a list/table you have somewhere. Is that correct? You can define a select list custom field containing all your clients to…

Hello @Nilesh Deshmukh Thank you for reaching out. The error you are facing is a generic error caused by a communication breakdown between your Jira Application and the database. In order to better troubleshoot what is the root cause of the issue, we will need the error details provided in your Atlassian.logs file. You can…

Hello @Super Robotics Welcome to Atlassian Community! Could you please provide us more details about what information you would like to display in your timeline? If you are talking about issue activities, you can use the activity stream gadget in your dashboard to return all the activities performed in your Jira,…

Hello @Gabriela Molitoriszova Thank you for reaching out. To better troubleshoot the issue, could you please provide us with the steps you took to configure your approval process? Are the approvers selected by Agents or are you using a pre-selected list of Approvers? Without further details, I suggest you check the…

Hello @Tauqir Rao Thank you for reaching out. Please, try the following steps to troubleshoot why the Epic link is not being updated when your Scrum master tries to update it: 1 - Navigate to your project > Project Settings > Permissions > Use the Permission helper to double-check that your Scrum master is properly…

Hello @Dylan Chadinha Thank you for reaching out. Per your description, I believe you are talking about the Email Request menu under the project settings of JIRA Service Desk projects. Is that correct? Indeed, it is not possible to set multiple incoming e-mails to a single Service Desk project, however, we clearly…

Hello Chris, I'm glad to hear I was able to help you get to the bottom of this issue. Indeed, Next-gen projects are designed for customers who requested a simpler and straight forward solution with fewer options for customization. I'm sorry to hear you were not able to set the environment you need with Next-gen and that we…

Hello @RamR Thank you for reaching out. When you talk about the issue type drop-down, are you talking about a newly created custom field or the field that is already available in Jira application? Can you please provide us a screenshot of your current create issue screen so we can better understand what fields are…

Hello @Tina G Welcome to Atlassian Community. When you mention the vendor board, I believe that the board is allocated in the same Jira site. Is that correct? Basically, Jira boards are defined by a JQL filter. In Jira Classic projects, you can edit that filter to return issues from any projects you want, however, Jira…

Hello @Ilya Drynkin thank you for reaching out. Allow me to provide you with some insights that might help you address your questions: 1. How do I see all the tasks and important subtasks on the Kanban Board? In a planned sprint. I don't see them now. Currently, the only way to see all the sub-tasks of your next-gen…

Hello @Dan Cumings Thank you for reaching out. The roadmap functionality of Jira Next-gen projects is based on the board filter, just like all the other board features. That being said, I'm afraid the board filter for Next-gen projects cannot be edited at this time. In fact, the Next-gen template was designed to be a…

Olá Taline, Bem-vinda a Comunidade Atlassian! De fato, a JQL query que você esta utilizando irá lhe fornecer todas as issues com status "Done" no projeto "PRS" que foram atualizadas depois do início no mês. O campo "Updated" é atualizado perante qualquer tipo de edição em qualquer campo da issue, inclusive comentários. O…

Hello Melissa, Thank you for reaching out. Indeed, Jira does not provide a way to handle the issue updates of two or more persons at the same time and implement both, causing one of the updates to be overwritten in the issue. We have two feature requests to improve this behavior here: - Notify user when editing a story…

Hello @Guy Zaken Welcome to Atlassian Community! Unfortunately, Jira Cloud does not have the functionality to export entire reports to word, although we have a feature request to add this functionality in Jira: - Ability to export Project Reports Feel free to vote and watch the suggestion to increase its priority and also…

Hello @my Thank you for reaching out. Per your description, I understand that you would like to know if Jira Application have the requirements to support the targets specified in the image attached. I see you tagged this issue as Jira Server. Is that correct? The performance and capacity of Atlassian Server-based…

Hello @Christoph_Bachmann Thank you for the details. I must confess that I was not able to find any kind of features that might be blocking you from seeing "your work" section. Can you confirm you are using Confluence Cloud? Additionally, I suggest you try the steps below: 1 - Check if you are able to access the section by…

Hello Chris, Thank you for the details provided. Additional to the information you found, I noticed another incoherence in your problem: The system field available for Jira is called "Components" and not "Component". That being said, the Component field you are adding to the issues in the automation and causing the error…

Hello Linda, Thank you for your details. Just to confirm we are on the same page here, you are using a Jira Service Desk project, not a Jira software project. Is that correct? If yes, here are the answers to your questions: 1 - If we like to use confluence can we show different documents to customers in the separate…

Hello 정낙헌, Welcome to Atlassian Community! Unfortunately, Jira does not have a system field that provides the groups related to the assignee of an issue, however, you could use a group picker custom field (Multiple choices) to add that information to the issues. To achieve that, you would need to implement the following…

Hello @Shane Carr Thank you for reaching out. Actually, the inline edit option is the only way to edit issues in the new issue view, that's why you cannot disable it. Indeed, the new issue view is providing you with a different way to handle issues, however, we're also collecting feedback to improve it while we working in…

Hello Linda, Welcome to Atlassian Community! Per your description, you have a single e-mail address that receives requests from several customers in a single Service desk project, however, you are trying to move the requests sent to other projects based in the e-mail domain of the customer who sent the request. Is that…

Hello @unnikrishnan Thank you for reaching out. The columns displayed in the sub-task list of the parent issue view can be edited by updating the parameter jira.table.cols.subtasks under Jira settings > System > General Configuration > Advanced Settings: Unfortunately, the steps above only works in the old issue view,…