Petter Gonçalves Atlassian Team

Hello @Pratibha Tambakad Thank you for reaching out. I checked you already have a ticket created internally with the Atlassian Standard Support. Since we need some confidential information to proceed with the investigation (Like the workflow database details), we will keep this investigation on the internal ticket,…

Hello @gooderin, Thank you for reaching out. Unfortunately, it is not possible to restrict which users/groups can be mentioned in an issue when adding the global permission to Browse users. We understand your goal here and completely agree with you this is a needful feature if you want to keep some users private from…

Hello Dave, Welcome to the Atlassian community! In order to be assigned to issues, a person must be added as a user to Jira Software and counted in Jira with a license. In fact, there are some scenarios where multiple external users must access the internal UI of Jira to address questions. In that case, you have two…

Hello @Chris Thank you for reaching out. Unfortunately, it is not possible at all to set a default height and width to attachments thumbnails in Jira Cloud. We indeed agree with you that this would be a very useful functionality to avoid misreading in your issue comments with huge images breaking the text, so we created…

You are welcome @Stu_Durning Indeed, Jira can be a lot complex at the beginning, but I can confirm to you it is a great tool when you get familiar with it. Let us know in case you need help with anything else. :)

Hello Cody, Thank you for reaching out. The error you are facing is usually displayed when you don't have the global permission to create Next-gen Projects on your site. These would be the steps to properly set those permissions to you: - Logged as a site-admin, navigate to Jira Settings > System > Global Permissions - Add…

Hello @Siri Nama Thank you for reaching out. Allow me to bring some details about both issues you mentioned so we can confirm we are on the same page: 1 - This field is populating under People in the view screen and not in the tab Indeed, User/group picker custom fields are always displayed under the people section of the…

Hello @Stu_Durning Thank you for reaching out. By default, the context of the Story points field is only applicable to the Story and Epic issue types, as you can see in this documentation: Configure estimation and tracking To make the Story points visible to different issue types, you must walk through the following steps:…

Hello Andrea, Thank you for reaching out. Can you please explain exactly what is the feature you are looking for? How you are planning to log hours in Jira? About this sentence: I know about the app Tempo but I do not see how can I have a report of tasks other than ones that are started as issues (stories, task,…

Hello @Juby John Thank you for reaching out. We saw you have already created an internal ticket with the Atlassian Standard support about this problem. Since we need some confidential information to proceed with the investigation (Like the own file itself), we will keep this investigation on the internal ticket, publishing…

Hello @Riyan Bernardi Thank you for your answer. Now I understand that you would like to add your issues with a specific Environment their related fix version is released, in case they have their labels contains PassedUAT or passedUAT. Is that correct? I believe you might be able to do it by creating a branch rule to apply…

Hello @Iago Docando Thank you for your answer. I believe you had some incoherences in your current timezone that might have caused this error. In order to further investigate it, I suggest you the following steps in case the problem reproduces again: 1 - Check on your Atlassian.logs what is returned when you add the…

Hello @Mihai Cimpan Welcome to Atlassian Community! Per the details you provided so far, I believe the issue you are facing where your Jira account is being displayed with an "Id code" in some fields might be related to the changes applied to Atlassian identity to be compliant with GDPR policies, as described in the…

Olá @Matheus De Almeida Bem-vindo a comunidade Atlassian! Poderia nos informar quais os tipos de relatórios você esta extraindo do Jira e quais informações estão aparecendo zeradas para você? Se possível, por favor cole na sua resposta uma captura de tela mostrando exatamente o relatório que você esta extraindo e como ele…

Hello @jcampbell Thank you for reaching out and sorry to see you are facing this problem. Indeed, the problem you mentioned where imported attachments are not properly rendered in the new issue view is a known bug in Jira Application. We've reported it with our development team in the link below: Importing attachments via…

Hello @Tiago Ribeiro Thank you for reaching out. Indeed, neither of Jira Software reports consider the estimation added to sub-tasks, but only standard issue types. Shaun Clowes provides a detailed description of why Atlassian have followed this strategy with Jira Application in the thread below: Rapid Board time estimates…

Hello @Anil Thank you for reaching out. Checking the report of other persons facing the same error as you, I confirmed this is usually caused by one of the following reasons: 1 - A misconfigured post function/validator in the create issue transitions: * Find the workflow used by the current Issue Type * locate the "Create"…

Hello @Riyan Bernardi Welcome to Atlassian Community! Per your description, I understood that, when a Sprint is completed in your site, you would like to add the issue related to those Sprints with a specific label. Is that correct? Since post functions are only applied to workflow transitions, it is not possible to update…

Hello Iago, Thank you for your answer. Could you please provide us any screenshot displaying where is the exact behavior you're facing? Make sure to hide any sensitive information from the Screenshot. I believe your issue may be related to some timezone configuration, however, I need the screenshot to better understand the…

Hello @Ellen Turner You are welcome! Let us know in case you need help with anything specific.

You are welcome, @Shpendi Rakipi Have a nice day and let us know if you have any further questions.

Hello @Flo Welcome to Atlassian Community! Please, provide us the following information so we can properly troubleshoot why these specific issues were not migrated to the Classic project: 1 - Is there anything specific about this issue that you can see in a first look? Do they have a different issue type, links or fields…

Hello @Michael Johnson Thank you for reaching out. Unfortunately, it is not possible to select which fields will be retained when checking the "Create another" option. We understand how practical this option would be, so we created the following feature request to get it implemented: - "Create another" checkbox when…

Hello @Shpendi Rakipi Thank you for reaching out. Unfortunately, Jira does not have a functionality to Export Custom reports from Jira Service Desk with all the data and graphics, however, we clearly understand the value this functionality would have for our customers. That being said, we created the following feature…

Hello @mariana_gun Welcome to Atlassian Community! Indeed, the roadmap feature is not available yet for Jira Classic projects. These are some of the third-party options available to achieve this functionality: Easy Agile Roadmaps for Jira Aha! roadmaps for Jira ProductPlan for Jira Additionally to that options, I suggest…

Hello @Iago Docando Thank you for reaching out. Per your description, I believe that when you add a holiday to the calendar related to your Service Desk SLAs, your SLA panel adds an extra day to the "within" and "remaining" time. Is that correct? I believe you might be facing the following bug: - SLA panel adds an extra…

Hello @Clément Cordier Thank you for reaching out. In order to further investigate why your create issue screen is not displaying, can you please provide us with any errors returned in the Javascript console if your board and in your Atlassian logs directory at the time you reproduce the problem together with your current…

Hello @Sili Zhao Thank you for reaching out. Until the last month, it was not possible to set default values for the Reporter field in Jira, as you can see in the feature request below: - Default values of system fields However, Atlassian acquired the third-partner Codebarrel, which provides an automation app that allows…

You are welcome, @2Solar software Have a nice week.

Hello @Wendy Gem Thorneloe Thank you for clarifying that you want to migrate from Cloud to Cloud Jira applications. I'm not aware of any company that can run the migration for you, although I believe that any users that have some familiarity with the application can perform the migration. In fact, I would like to let you…