Petter Gonçalves Atlassian Team

Hello @Babu.Rajendran Welcome to Atlassian Community! I will verify internally with our standard support team if any e-mail is being blocked for the account nsarva@arrow.com and will reach back to you as soon as I have an answer. In this meantime, please ask the user to: 1 - Ask the user to the Spam folder of his e-mail 2…

Hello @lars-itl Thank you for reaching out. Checking your screenshot, I believe you are facing the bug reported below: - Incomplete Portal translation Feel free to vote and watch the bug to increase its priority and also receive notifications about its fix implementation. This bug occurs due to the "English" language…

Hello @Cihan Altunok Welcome to the Atlassian Community! Actually, the "Share with" field in the customer portal does not create a URL only accessible by the user mentioned in the field. Instead, it allows the customer to share the request based on the option selected under project settings > Customer permissions: 1 -…

Hello @Carlos_Massiah Welcome to the Atlassian Community! Indeed, Jira does not consider the estimation added to sub-tasks in Sprints or board reports. The answer provided by Shaun in the question below clearly explains why Jira works this way: Rapid Board time estimates with subtasks We clearly understand that for some…

Hello @Zofia Safteruk-Przybysz Welcome to the Atlassian Community! I will try to bring you some concepts so I can try to clarify your questions and confirm we are on the same page: 1. I would like to understand if the estimation feature only supports story point estimation? If we put days/hours instead would that still…

Hello @Steven Mahoney Thank you for reaching out! I tried to replicate the same problem you are facing, however, the request participant was added just fine. Please, check the steps I tried below and confirm if you have done the same: 1 - From an e-mail address that is not added as a customer on Jira SD, I sent an e-mail…

You are welcome @david_cartagena Have a nice day and be well!

Hello @Seth Cohen Welcome to Atlassian Community! Boards created from JQL filters display the exact same issues that the filter returns, however, there are some settings and exceptions you must consider. Please, allow me to bring you some concepts so we can better know we are on the same page: 1 - Since Epics captures a…

Hello @Jonas Christensen Thank you for reaching out. Per your description, I understand you would like to display in a list all the issues created in the last 30 days. Is that correct? You can create a JQL filter to properly display this information. This would be the steps: - Click in the magnifier icon at the top-left…

Hello @Mireille Gennaro Thank you for reaching out. You can check on the documentation below how to migrate your Confluence Server to Cloud together with all the steps that should be considered before the migration: Confluence server to cloud migration resources Once you have checked all the pre-migration details…

Hello @HARISH KUMAR SIVAKUMAR Welcome to the Atlassian Community! Can you please confirm to us if that would be the first time you tried to start Jira? Or has it worked before? If your Jira application has properly started before, can you confirm if any upgrade or change was performed in the application or in your…

Hello @antony_major Welcome to Atlassian Community! Per your description, I understand that you would like to set the priority of the issues in your next-gen projects automatically based on the values chosen for two fields: Urgency and Impact. Is that correct? If that's the case, I believe you can use only Automation for…

Hello Karl, Thank you for reaching out. Per your description, I understand you are trying to migrate your issues with their related Epics from one Jira Server instance to another. Is that correct? I believe that you might be able to achieve it by using the CSV export/import functionality, first importing your Epics and…

Hello @zhansheng Welcome to Atlassian Community! I must confess that the format of your REST API call looks a little bit different than what is described in our REST API documentation for Jira Cloud: Get Labels - Jira Cloud Rest API Can you please try the URL below and check if you keep getting the error? Just replace…

Hello @Jiri Kanicky Thank you for reaching out. Indeed, there are no details about an API call to get customers without organizations in Jira Server API documentation. I created the following feature request to get this API available: - Provide REST API call to get customers in Jira SD Server Feel free to vote and watch…

You are welcome, @celbadaoui In case you have any other questions, please don't hesitate to contact us again. Have a nice week and be well.

Hello @[deleted] Unfortunately, we don't have a final date for the feature request to be implemented. In fact, our development team considers some factors for a feature request to be implemented and to define the urgency it has. You can have more information about it checking the documentation below: - Implementation of…

Hello @Admin_User Welcome to the Atlassian Community! I'm afraid we will need more details about your current scenario to give you a detailed use-case and help you define the best way to configure your multiple teams and departments with Jira SD. More specifically, can you provide us the requirements you have to configure…

Hello @Mike Thank you for reaching out. In fact, the Administer projects permission is the correct permission to allow your user to edit and release any versions. That being said, I suggest you to check the following: 1 - Double check if the e-mail of the user you are adding in the project permission is the same as the…

Hello @[deleted] Thank you for reaching out. Unfortunately, we don't have the option to add more fields in the Release page, however, we understand that the ability to provide more detailed information about the release in that view would be relevant indeed. That being said, I created the following feature request to…

Hello @Marc Stepney Thank you for reaching out. Checking the templates I have in my own Jira Cloud, I was not able to find one dedicated to sales. Can you please provide us with the template you are using? Maybe it can be a new template deployed to some instances. In the meantime, you can use the default issue navigator to…

Hello @Connor_Richardson Thank you for your answer. Sorry, I didn't notice that you are using Jira Server. Indeed, Automation for Jira is not free in the Server version of Jira, only Cloud. That being said, I'm afraid we don't have an option at this moment to hide the activity logs that you mentioned without the use of…

You are welcome, @Saray Hermoso Have a nice week!

You are welcome, @Rebecca Hindstrom Have a nice week!

Hello @Eran Betzalel I can not think of any disadvantages of separating your team issues in two different projects. Actually, this option will give you more ways to customize your permissions, as explained in my last reply. Anyway, if you find any inconveniences when using one of the options above, you can easily change it…

Hello @Eward Somers Yes, that would be the query using the Scriptrunner parameter. Let me know if you need help with anything else. 

Hello @Saray Hermoso, Welcome to the Atlassian Community! Per your description, I understand you want to add to your customer a conditional cascading field, that will display different options based on the previous choices. Is that correct? Unfortunately, Jira Cloud does not have a multi-level cascading field, but only a…

Hello @Rebecca Hindstrom Welcome to the Atlassian Community! Indeed, the order selected by the quick filters of boards does not supersede the order set in the board default filter when it is ordered by Rank. Although this is expected behavior, we have a feature request to improve it and allow the order selected in the…

Hello @celbadaoui Thank you for reaching out. Per your description, I understand that you would like to know how you can set up the IntelliJ environment to allow your code to be implemented and build your own plugin. Is that correct? Since this is a development question, I believe the correct place to ask for help is in…

Hello @Eran Betzalel Thank you for reaching out. I believe you can use one of the following approaches to properly manage both teams with their own scenarios: 1 - Keep both Software Development and Algorithm Team in the same project, however, using two different issue types. Following the approach above, you will be able…