Petter Gonçalves Atlassian Team

Hello @david_cartagena Thank you for reaching out and for providing such a detailed description of what you have done so far. In order to keep troubleshooting why your sub-task issues are not displaying in your board, I suggest the following steps: 1 - Kanban boards can be configured with an additional sub-filter in the…

Hello @Rohit Nagar Welcome to Atlassian Community! Indeed, We have a reported bug in Jira Server where the implementation of HSTS can cause your Activity Stream to display only a blank space instead of its content: - Activity Stream Gadget does not load when HSTS is enabled If that's the bug you are facing, please vote and…

Hello @Eward Somers Thank you for reaching out. I understand you want to create a filter to define a card color to all those issues that: 1 - Has a Linked issue of type is "Blocker" 2 - The Blocker linked issue resolution is Unresolved Have I understood that correctly? If that's what you are looking for, I'm afraid you can…

Hello @Rikard_Berg Thank you for reaching out. Indeed, this wrong translation in the publish button of workflow drafts is s known behavior in the new version of Jira 8, so we properly created the following bug to get it fixed: Wrong translation in Swedish language pack Feel free to vote and watch the bug to increase its…

Hello @이상미 Thank you for confirming you are using Next-gen. Unfortunately, we don't have any alternative workaround for now. In fact, performance issues require a detailed analysis of data and behavior in the background which can take some time, so we are currently working to get it fixed as soon as possible. For now, the…

Hello @Naresh Agrawal You are welcome! Here are the answers to your new questions: 1 - I think I need to be an admin to add this custom field? Yes, you must be a site-admin to create custom fields. The steps to create and manage custom fields can be found in the documentation below: - Jira Cloud Custom fields 2 - When we…

Thank you for your feedback, @Simon Allen I have added this question in an internal comment to the bug and sub-tasks provided so our developers can get more details about how this is affecting our customers. Additionally, please feel free to provide your feedback directly in the bug and sub-task I mentioned above, also…

You are welcome, @Justin Work Have a nice weekend and be well.

Hello @WasimBuden, Thank you for your answer and details. We would absolutely take far more than 15 minutes in a call to implement the whole scenario described from scratch, however, we can absolutely schedule another call with you for 30 minutes to help you implement any step that you might be stuck. In order to make the…

Hello @WasimBuden Can you please provide us the step that you got stuck so we can provide you with the instructions to properly configure it? We will be waiting for more details on which steps you were not able to configure to properly help you to implement the workaround.

Hello @Thomas Schrattenecker Welcome to the Atlassian Community! There are no default workflow templates in Jira for web design process, however, since Jira workflows are completely customizable, you can create a customized workflow that would properly address your current scenario. You can check in the links below some…

Hello @Milana Leidenius Welcome to the Atlassian Community! Per your description, I believe you are talking about the estimation bubbles at the top of the Sprint as pointed in the screenshot below. Is that correct? That feature represents the estimation added to your Sprint, which can be: Story points, Time tracking, Issue…

Hello @Justin Work Welcome to the Atlassian Community! Please, allow me to bring you some concepts so we can confirm we are on the same page here: Sprints are not related/restricted to single projects. If your boards return at least one issue that is added to a specific sprint, that sprint will be displayed on all the…

Hello @TJ Welcome to Atlassian Community! Could you please provide us a screenshot displaying what is the "Open Issues" view that you are talking about? I ask you this information because there is no default filter or functionality with that name in Jira Scrum boards, so I believe it must be a quick filter or something…

Hello Simon, Welcome to Atlassian Community! Per your description, I understand you are trying to import some tasks from a CSV file with the following details: 1 - A valid value for a custom field called "Start date" 2 - Link the imported tasks to existing Epics in your site Could you please confirm if you are importing…

Hello @amanne Welcome to the Atlassian community! Since Jira does not have a system field called "Issue", I believe you are trying to configure a custom field (called "Issue") as required. Is that correct? If that's what you are trying to do, there are two ways to configure a field as required: 1 - Through the field…

Hello @이상미 Thank you for reaching out. Can you please confirm if the board you are using is a Next-gen or Classic? In fact, performance issues are very hard to troubleshoot without having a closer look in the background logs of the application, however, we were able to identify some common backlog lacks that usually causes…

Hello @Andy Bell Indeed, I can understand how tricky that bug can be. Just to confirm if you are indeed facing this bug and not something different, can you test if the same behavior reproduces when you try to add a small image (200x200)? Additional to that, we found another bug that can be related to your issue: - Image…

Hello @Assaf.Shouval Unfortunately, we don't have any alternative workaround for now. In fact, performance issues require a detailed analysis of data and behavior in the background which can take some time. For now, the best we can suggest you would to be to write a comment to our developers directly in the bug reported,…

You are welcome, @Ines Büntig Let us know if you need help with anything else.

Hello @Naresh Agrawal Thank you for reaching out. Indeed, there's no option to add parent fields in the JQL column. In fact, the JQL columns display only fields that are displayed in the own issue view or returned by the REST API, so the parent status is not present in none of those views. If you need that information for…

Hello @Connor_Richardson Thank you for reaching out. Per your description, I understand you want to remove the comments added by default when you use the Jira Automation and also automatically hide all the comments made when an issue is manually transitioned. Is that correct? About the automation comments, Atlassian has…

Hello @totkzv You are welcome. About your new question, I believe it is possible to restrict users to only assign issues to themselves that are in a determined status by using a User picker custom field and adding it to your project screens and project permissions. These would be the steps: 1 - Create a new user picker…

Hello @Jonathan Do Thank you for reaching out. Per your description, I understand you want to automatically: 1 - Transition(Escalate) your tickets, but prevent the users from manually do that ticket transition manually. 2 - Reassign them when they are more than 1 and two days of inactivity. 3 - Notify the assignee when the…

Hello @Barry Critchley Thank you for reaching out. Per your description, I understand you would like to move the tickets open by your customers based on the answer they add in a first form, so the ticket would have a different way and fields to be set depending on that form. Is that correct? I believe there are two ways to…

Hello @[deleted] Thank you for reaching out. As you can see in the documentation below, if you are not using Atlassian Access, your billing will be applied on a per-product basis, and only the users which have Product access will be counted for each billing: Manage your bill for Atlassian products So let's suppose you have…

Hello @Michael Byrne Thank you for reaching out. It will be hard to precise describe why one issue appears in your Sprint Report while the other one doesn't, however, the Sprint report documentation provide us the scenarios required for an issue to appear in the report: - The Sprint Report is board-specific – that is, it…

Hello @Copernicus Supportdesk Thank you for reaching out. Could you please provide us the exact actions that triggered the error together with the screenshot of the full error message? Indeed, we have some bugs that could cause that error: XSRF Security Token Missing. The browser has provided ZERO parameters "Clear…

Hello @Cristian Zuccalá Thank you for reaching out. The Start date and End date of Jira Sprints are editable only when: 1 - You click to start a new Sprint 2 - Or when you click to edit a started Sprint Per your screenshot, I can see you have not started the Sprint 1 yet, that's the reason you can not set its Start date…

Hello @eirens Thank you for reaching out. The screenshot you provided displays the view of our own portal to track bugs and feature requests, which is a Jira Server site. As you can see in the documentation below, Jira Server has far more customization options than Jira Cloud due to security concerns, as the ability to…