Petter Gonçalves Atlassian Team

Olá Andre, Bem-vindo à comunidade Atlassian! As queries para pesquisa de issues no Jira utilizam uma própria linguagem chamada de "JQL" que é muito intuitiva e fácil de ser usada uma vez que você entende os seus parâmetros e funções. Dito isto, estes são os passos para criar uma query que retorne as issues no status "done"…

Hello @Dmitry Andrejev Thank you for reaching out. I understand you are trying to automatically copy the values of two fields into another field of the same issue when the issue is created. Is that correct? Unfortunately, It is not possible to reference field values in other fields of Jira issues. This feature was…

Hello @Esteban Laverde Welcome to the Atlassian Community! Per your description, I understand you are trying to add a start date and a due date to the issues in your Kanban Board. Is that correct? Basically, there are two ways to do that: 1 - You can use a release to define a common start and due date for the issues in…

You are welcome, @Lusine_Davtyan All right! We will be waiting for your feedback to know if our suggestion has properly worked for you. Have a nice weekend!

I'm glad to know you were able to identify the plugin that is causing your performance issue, @Normann P_ Nielsen _Netic_ Let us know if you need any further help.

Hello @Jason Grainger Thank you for the details. I believe you might be facing the following bug in your Jira Application: - Date format set on look and feel is not reflecting on the new issue view on the board Just to confirm if this is the case and not a different problem in your Look and feel, can you please change your…

Hello @brian.ross Welcome to the Atlassian Community! Per your description, I understand that you are trying to configure your board in a way that you have a "Backlog status" in the backlog view and "Ready" status in the first column of your kanban board, where you would move your issues when they are ready to be worked…

Hello @CJ Howard Thank you for reaching out. Actually, it is possible to delete/edit work logs in the new issue view of Jira by simply clicking the activity option > select worklog > Click to delete any entries: Can you check if you are able to do it? P.S: Ensure you have the relevant worklog permissions under Project…

Hello @Taryn B. Welcome to the Atlassian Community! Please, allow me to bring up some concepts and questions so we can better know we are on the same page here: 1 - What is your custom field type? You can check this information under Jira settings > Issues > Custom fields, looking at the type column of the field. There are…

Hello @Srikanth Mamidala Thank you for reaching out. Please, allow me to bring up some questions and concepts so we can better know we are on the same page here: - Are you using Jira Server or Cloud? - As you can see in the documentation below, you must be a Site admin or a Jira Admin to access the global Permission. So…

Hello @Jason Grainger Welcome to Atlassian Community! Can you please let us know if you are talking about the Jira Roadmap in Next-gen Projects of Jira or are you talking about the Roadmap macro in Confluence? I ask the question above because the link you provided is related to the Confluence Application, however, your…

Hello @Miguel Franco Gonçalves Thank you for reaching out. The behavior you are facing where new custom fields added with the "Labels" type displays the same value suggestions that the system "Labels" field is a known bug in the new issue view. We have reported it to our developers in the link below: When adding another…

Hello @james Welcome to the Atlassian Community. Per your description, I understand that you want to create a rule that will do the following actions - Triggered when an issue is created - Verify if the issue created has the same summary of any previous issues created AND - Verify if the reporter of the issue is added to…

Hello @Great Thank you for reaching out. Per your description, I understand you are trying to dynamically change the prefix of your outgoing e-mail address depending on the project related to the notification. Is that correct? Unfortunately, Jira does not a feature to do that, however, we completely understand how useful…

I'm glad to know my instructions have helped you, @Mark Wheeler Let us know in case you need help with anything else and have a nice day! :)

Hello @maryam.khan Welcome to the Atlassian Community. Indeed, we have a feature request opened to allow the configuration of multiple boards to the same Next-gen project: Allow multiple boards in Next-Gen Projects Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any…

Hello @[deleted] Thank you for reaching out. Please, allow me to provide some suggestions and questions so we can better know we are on the same page and properly troubleshoot the problem: - Per your description, I understand that both agents and customers are not receiving any notifications when issues are updated. Is…

Hello @[deleted] Welcome to the Atlassian Community! The steps to import your issues through CSV seems to be correct, however, there are some minor details that could be causing the custom fields to don't be properly mapped. Please, provide us with the following information below so we can better troubleshoot the problem:…

Hello @Mark Wheeler Thank you for reaching out. Per your description, I understand you want to restrict some groups of users from being assigned to issues, however, this same restriction should not be applied to the related sub-tasks. Is that correct? Actually, workflow properties can be applied to both transitions and…

Hello @Lusine_Davtyan Thank you for your explanation. To get the number of tickets created and completed in a specific time range, you can use the gadget Created vs Resolved Chart. These would be the steps: * 1 - Create a JQL query to return the issues created in the time range you want and save it as a filter. To give you…

Hello @bhavish.dussoye Welcome to the Atlassian Community! Per your description, I understand that you would like to know how you can link a Jira ticket as a comment in an external format that could be linked to your Salesforce code. Is that correct? Since this is a script question, I believe the correct place to ask for…

Hello @Normann P_ Nielsen _Netic_ Thank you for reaching out. In fact, performance issues with loading batch.js and batch.css files can be caused by several reasons: * Jira was upgraded recently or Jira plugins were updated recently. * Jira runs under load, many concurrent users 100+. * Jira has many plugins injecting code…

Hello @Ayelet Germanski Thank you for the information. In fact, we don't have any bug reported about the behavior you mentioned, so it would be something new with Next-gen Template. We will be waiting for your feedback to know if it happens again. If there are any other details you noticed, please let us know.

Hello @Ayelet Germanski Welcome to Atlassian Community. Per your description, I understand that Jira system is not recognizing some of the issues in your Next-gen Sprint as "Completed", although all of them are properly mapped in the right-most column of your board. Is that correct? In fact, Jira only recognizes an issue…

Hello @Patricia Lacayo Thank you for reaching out. Indeed, the New issue view of Jira Cloud application fails to load attachments when there are too many of them in the same issue. We have a bug reported about this behavior here: - New issue view fails to load attachments when there are too many attachments Feel free to…

Hello @Monica Tami Welcome to the Atlassian Community! To properly update your existing issues using CSV import without erasing the current data you have, you can do the following steps: - Navigate to your Issue navigator and create a JQL filter returning all the issues you want to update - Then, Click to export it to…

Hello @matiasrondissone Welcome to Atlassian Community! Please, try the following steps and check if you are able to log in your Trello Application: 1 - Open an incognito tab in your browser and navigate to the following page: http://id.atlassian.com 2 - Try to login using your conventional password or use the "Can't…

Hello @Patrick_Nancoo Welcome to Atlassian Community! Could you please provide us with the exact log of the error you are facing? Also, is the error happening when you start Jira or is it in any other specific step? Since database errors can be caused by several reasons, we can not provide you many instructions without the…

Hello @dyah_yuniati Welcome to Atlassian Community! The information about any resource in Jira Cloud can be collected directly in the background (Like a Script) by using Jira REST API: JIRA REST API - Sprints Basically, you can return your Sprint details (Including the Start and end Date) by using the query below,…

Hello @Thorsten Schmitt [demicon] Thank you for reaching out. Unfortunately, it is not possible to restrict the "Browse Users" global permission to only allow the browsing of users in Specific groups. We clearly understand how useful this feature would be to keep the privacy of the user contact and also avoid mistakes when…