Petter Gonçalves Atlassian Team

Hello @Dan H Thank you for reaching out. Indeed, Next-gen projects use a different mechanism to link Sprint to issues which the Automation rules are not able to recognize yet. Basically, this happens due to the fact that Next-gen projects use single entities for each project scope (Sprint, status, etc), so a different…

Hello @Liz Can you please confirm if you are using a Classic or Next-gen project? Additionally, please provide us with two screenshots: - One screenshot of your issue view, not displaying the description field - Another from your issue layout under Project settings

Hello @vinit_kumar Thank you for reaching out. I believe the velocity report might provide you all the story points committed and completed in your Sprints at any time you want: - View and understand the velocity chart Basically, the Velocity Chart shows the amount of value delivered in each sprint, enabling you to predict…

Hello @Zlatko Petrov Thank you for reaching out. We had a recent bug in Jira Service desk Server that caused the exact behavior you are facing, where no field was displayed to fill the captcha: Enabling Captcha on Customer Signup does not show field to input Captcha answer Can you check if you are using the same SD version…

Hello @rohit agarwal Thank you for reaching out. Per your description, I understand that you would like to know how you can develop and add a new JQL function in your Jira application. Is that correct? Since this is a development question, I believe the correct place to ask for help is in the Atlassian Developer Community:…

Hello @ap nair Welcome to the Atlassian Community! Per your description, I understand that you have tested the "Change" issue type and the standard workflow provided by Jira Service desk, however, it didn't achieve all the requirements you need for your change management process. Is that correct? Can you let us know if you…

Hello @Robbie Pannell Welcome to Atlassian Community and thank you for your detailed description. Indeed, the option to simply select between issue types when they use the same workflow in Classic projects is not available for Next-gen projects at this moment. In fact, the Next-gen enforces the "move client" because it…

Hello @Yuliia Zhyliaieva Thank you for reaching out. There are some actions that can cause the issues at the right-most columns of Next-gen boards to be considered as "Open issues", and then they will not disappear after 14 days. Usually, this incoherency can be caused by changing the order of the columns in a way that a…

Hello @Dax Tulpenventer Thank you for reaching out. Analyzing the steps of your Automation rule, it seems that everything is properly configured to transition the linked Epics when the related child tasks are transitioned. That being said, I think the problem might be occurring by one of the following reasons: - Next-gen…

Hello @andrea.bolt Welcome to Atlassian Community! Please, try the following steps and check if you are able to log in your Jira Cloud Application: 1 - Open an incognito tab in your browser and navigate to the following page: http://id.atlassian.com 2 - Try to login using your conventional password or use the "Can't…

Hello @Sascha Spörle I'm glad to know you have found a better solution. Indeed, the query you created should work just fine to return only the bugs linked to your sub-tasks. Just one more detail: The query you are returning all linked issues to the sub-tasks of MIGLEBUS-61, so if you link different issue types to it, this…

Thank you for this feedback, @lars-itl The workaround has worked just fine for me with the language Portuguese, however, when I changed it to Danish (Like you did), the workaround did not work anymore. That being said, I believe this bug has more details in the application background. I have added this behavior as an…

Hello @Lusine_Davtyan Welcome to the Atlassian Community! Could you please provide us more details about the "throughput" you need? Are you trying to know the number of issues added and removed from your Board or would it be some different throughput? Basically, all the data related to issues in Jira can be achieved using…

Hello @Anna Protopapa Thank you for reaching out. Unfortunately, it's not possible to upload .SVG files to Jira request types. We have the following feature request to allow the upload of this format: - Request type icon - SVG support Feel free to vote and watch the suggestion to increase its priority and also receive…

Hello @eqzjr Welcome to Atlassian Community! Per your description, I understand you would like to restrict your agents to only see the issues assigned to them. Is that correct? You can use the Issue-level security functionality to achieve this goal. These would be the steps: 1 - Create a new security level 2 - Add to the…

Hello @Sascha Spörle Welcome to Atlassian Community! Per your description, I understand you are using some JQL parameters provided by Scriptrunner plugin to return the following information in a JQL query of Jira application: - The issue MIGLEBUS-61 - All issues linked to it as "Blocks" + - All its related sub-tasks If…

Hello @Zahoor Hussain Thank you for reaching out. Per your description, I believe that as soon as you move your Sprint issues to the last column of your board (Done), they completely disappear from your board. Is that correct? Can you please confirm if you are using a Classic or Next-gen board? If you are using a classic…

Hello @Phil Nguyen Thank you for reaching out. Yes, you can configure a notification to be sent to the assignee when an issue is created by using the Notification scheme of the related project, as described in the documentation below: - Notification schemes These would be the specific steps to configure the notification: *…

Hello @Connor_Richardson Thank you for reaching out. Unfortunately, the widths of the columns in the Jira queues of Jira Server SD Application are not customizable in the new view. We understand that sometimes the enforced space in the columns can make the text truncated and difficult its readability, so we created the…

Hello Lars, You are welcome! I believe that Jira does not have a specific setting to configure the default language of customers in Service desk, however, the default language of your site (Under Jira settings > System > General configuration) should work to add all your new users (Including Agents and customers) with the…

Good to know your issue is solved, @Mike Let us know if you face this issue again.

Hello @Thiwanka Thank you for reaching out. When you say "projected line" you mean the estimation statistic? Please, allow me to bring you some context on how the burndown chart works: A Burndown Chart in Jira boards shows the actual and estimated amount of work to be done in a sprint. The horizontal x-axis in a Burndown…

Hello @billy jean Thank you for reaching out. Indeed, Next-gen projects use a different mechanism to link Epic to standard-issue types which do not include the Epic link field. In fact, the Automation for Jira was recently included to Jira Application and it does not have a functionality to properly link Next-gen Epics, so…

Hello @pedro.correia Welcome to Atlassian Community! Checking the error you are describing, I believe you might be facing the following bug in your Jira instance: Error when trying to enable Jira <> Slack integration Just to make sure you are indeed facing the bug above and not another permission problem, please ensure…

I'm glad to know that my suggestions have helped you, @Steven Mahoney Have a nice day and please let us know if you need help with anything else. :)

Hello @Giga Sesitashvili Welcome to Atlassian Community! Per your description, I understand you have added a custom field in your Next-gen project and you need to automatically send a notification to any users added to that custom field upon a specific action. Is that correct? The Smart value that should be used to…

Hello @Zofia Safteruk-Przybysz You are welcome! In fact, we are working to improve Next-gen template and get it with similar features that Jira Classic does, however, giving the option to turn these features off and on in Next-gen. In Jira Next-gen, you are correct to say that all the issue-types are referenced as unique…

Hello Connor, Sorry for this late reply. Please, check my answers to your questions below: When does Jira consider an issue no longer "Open"? is it when I set its resolution status to "done"? Does the resolution status have to be set in a post function? It depends on which features you are talking about, so you must ensure…

Thank you for the details provided, @Андрій Муравльов Per your description, I understand that you would like to have the ability to add a user as a watcher of an issue where he is not configured with the browser permission to access it. Is that correct? Indeed, the permissions of a project do not allow you to add someone…

Hello @HARISH KUMAR SIVAKUMAR Thank you for the details provided. While you check on option 3, I will keep searching for other possibilities that could be causing the error.