Petter Gonçalves Atlassian Team

Hello @olga_novak Welcome to the Atlassian Community! Per your description, I understand you would like to see the estimation and progress of your issues grouping them by its label, properly checking the capacity and velocity related to those issues. Is that correct? I can confirm to you that the default Jira Reports can…

You are welcome, @Daniel Alonso Have a nice day!

You are welcome, @Danut M _StonikByte_ have a nice day!

Hello Everybody, Thank you for your details and provided information so far. As you can see in this deprecation notice, Jira REST API has started to use the AccountId parameter instead of 'Username' and 'userKey', so it should be properly working if you have the correct permissions. If you are not being able to return any…

Hello @Chrysta Hiser Thank you for your detailed explanation. There are several ways to properly differentiate a ticket created by the development team from the other support tickets on your site. Here are some suggestions that might work: 1 - You can create a separate request type dedicated to development requests. Doing…

Hello @anders.runningen Additionally to @Mike Bowen comment, please take a look at the feature request we have created to allow the ability to customize the customer portal of Jira Cloud SD: Ability to Customize the Self-help Content and Layout in Customer Portal Also, feel free to vote and watch the suggestion to increase…

Hello @Chrysta Hiser Thank you for reaching out. Per your description, I understand you would like to use the same e-mail alias as the reporter of the issues created in your project, however, use another field to (Like label) to differentiate a ticket from each other. Is that correct? I must confess I didn't understand…

Hello @Joao Zampa Thank you for reaching out. Per your description, I understand you would like to allow your customers to create tickets through e-mail in your help desk, however, they should not be able to access the customer portal, allowing only users from specific domains to do it. Is that correct? In order to provide…

Hello @Zylot_x Please, check the answer to your question in the link below: https://community.atlassian.com/t5/Jira-questions/Help-create-another-rule-If-the-release-date-has-changed-the-due/qaq-p/1346483#U1348384

hello @Zylot_x Thank you for reaching out. Sorry for not answering your question previously, I didn't receive a notification about your last reply. Per your description, I understand you want the following: * When a release date of a version is updated, * Automatically update the due date of the issues related to that…

Hello @Daniel Luevano Thank you for reaching out. Per your description, I understand you are not being able to @mention a customer in your Service desk issue unless they have previously interacted with that issue. Is that correct? Can you confirm if the customer is properly added as a request participant in the issue? This…

Hello @Celeste Momsen Thank you for reaching out and for the detailed explanation of the issue you're facing. Per your description, I can clearly understand that when you try to import a CSV file to your Jira, it simply ignores the "Issue type" and "Start date" field values, adding the issue with the issue type "Story" and…

Hello @Danut M _StonikByte_ Thank you for reaching out. Per your description, I understand that you are facing some errors when trying to create a ticket directly from your own developed app using Jira REST API. Is that correct? In order to allow apps with the appropriate scope (ACT_AS_USER) to access resources and perform…

Hello @prem budhu Welcome to the Atlassian Community! The error you are facing can be caused by one of the following settings: 1 - It is possible that you have a required field called "Request type" that does not have a valid value configured. In fact, the original System field "Request type" is locked and can not be…

Hello @Yash Attal Thank you for reaching out. Indeed, Next-gen specific features and custom fields (as Story Point Estimate) are not properly rendered by Automation for Jira. The reason behind this behavior is that Next-gen uses different APIs for these features, so they are not properly recognized/mapped in Jira…

Hello @Brian Oconnell Thank you for reaching out. Per your description, I understand you have an automation rule to reopen a ticket when a customer add any comments (Through e-mail), however, you want to apply this same automation to several projects instead of having to create a new rule for every single project you want.…

You are welcome, Jackie. Have a nice weekend.

Hello @esk Thank you for reaching out. We had a recent bug in Jira Service desk Server that caused the exact behavior you are facing, where no field was displayed to fill the captcha: Enabling Captcha on Customer Signup does not show field to input Captcha answer Can you check if you are using the same SD version mentioned…

Hello @Surya Kandyanam Thank you for reaching out. Can you please specify to us what is the action that is triggering the error you are facing? Can you please provide us with a step-by-step process to reproduce the error you are seeing? Independent of what you are trying to do, I believe the error you are facing must be…

Hello @[deleted] Welcome to the Atlassian Community! Per your description, I understand that you would like to build your own integration between JIRA and Power BI using Jira REST API. Is that correct? Since this is a development question, I believe the correct place to ask for help is in the Atlassian Developer Community:…

Hello @IT Support Thank you for reaching out. Once you configured your issue security scheme and levels for your project, a new field will be added in your Jira called "Security level", as mentioned in the documentation below: Configuring issue-level security You must make sure that field is added to your project screens…

Hello @Ashawari Kanjilal Thank you for reaching out. Indeed, Atlassian provides its Cloud products with all the security policies you are asking for. To implement it for your site, you must first verify your company's domain in your site organization, as mentioned in the documentation below: Organization security Check…

Hello @Николай Гончаров Welcome to the Atlassian Community! Per your description, I understand you are trying to add some information related to your current Jira Cloud site to an external website page (Tilda). I must confess that I am not familiar with Tilda, but in my search at Google I understood it is a website…

Hello @Jeff Martin Welcome to the Atlassian Community! per your description, I understand you want to configure an approval step for your change management issues if some specific fields of the issue meet certain criteria. Is that correct? Indeed, Jira service desk can be easily configured with an Approval step, which can…

Hello @이상미 Thank you for reaching out. I must confess that I'm not sure if I understood what exactly is your issue. That being said, please provide us with more details about the following questions: 1 - Once you updated your issues using CSV, what values are being added to the fields Created date and Updated date? 2 -…

Hello @Muhammad Fahad Thank you for reaching out. Indeed, there's a lot of docs and suggestions/templates on how to manage a CAPA process using JIRA application provided by Atlassian customers around the world. You can check in the post Transforming your CAPA SOP with JIRA Core a very solid process to achieve it.…

Hello @Aaron Fanta Indeed, the Activity stream from Jira Cloud has limited filtering options. Sorry to provide you with the wrong instructions, for that moment, I completely forgot that the filtering options of the activity stream don't work in the same way as other gadgets. Although we can not use JQL to filter the…

Hello @David Loszewski Thank you for letting me know the link is broken. This would be the correct link: https://confluence.atlassian.com/adminjiracloud/configure-a-custom-field-991923771.html

Hello @Milos Moravac Welcome to the Atlassian Community! Can you please let us know where and what steps you took to reproduce the "gadget.common.error.500" error? Checking other users facing the same problem, it seems it usually happens in the activity stream gadget of Jira dashboards. I this is the error you are facing,…

Hello @Aaron Fanta Welcome to the Atlassian Community! Per your description, I understand that you would like to filter which issue updates you need to display in the activity stream gadget of your dashboard. The activity stream gadget can be based in a JQL filter of Jira, where you can set a search based in any issue…