Petter Gonçalves Atlassian Team

Hello @Jessica Hitchens Thank you for reaching out. We have a useful KB to properly troubleshoot issues with the email channel in Jira Service desk: - How to troubleshoot issues with the email channel Since your problem is that the issues are not being created through e-mail, I suggest the following steps first: * Check…

Hello @Ward_Ward Welcome to the Atlassian Community! Can you please let us know if you are using a Next-gen or Classic project? Please, allow me to bring you some concepts and questions so we can better understand we are on the same page here: I'm afraid that the time tracking functionality can only be measured against the…

Hello @Jeoung Thank you for reaching out. When an issue appears with a line crossed out like that, it means that the resolution field of the issue was set with a valid value. In your case, since the issue is still open (In progress), I can confirm that the resolution was wrongly set before the issue was concluded, meaning…

Hello @nwilkins Welcome to the Atlassian Community! Unfortunately, Jira does not have a functionality to automatically schedule an audit log export, however, we understand how useful this option would be. That being said, we created the following feature request with our development team to have the option to schedule…

You are welcome, @Thyagaraj Gopalakrishna Have a nice day and let us know if there is anything else we can help with.

Hello @Yuri Maciel Thank you for your details. That's a really strange behavior. Please, try the steps below to further troubleshoot the issue: 1 - What happens when you click on Switch To > Service desk? Can you try to create a service desk project in the redirected page? 2 - Check the please check under User management >…

Hello @Akshay_Kallur Welcome to the Atlassian Community! Please, allow me to provide you with some concepts and answers to better understand your questions and confirm we are on the same page here: Question 1: Is there a way i can provide an external user (client team) READ ONLY access to JIRA stories that only allows them…

Hello @Yuri Maciel Welcome to the Atlassian Community! In order to create a Classic project in your Jira Cloud application, your user must have the Administer Jira global permission. That being said, please check if your user is in any group added with the Administer Jira permission under Jira Settings > System > Global…

Hello @Mohamed Zouaghi Thank you for reaching out. Unfortunately, it is not possible to add custom fields to Projects, however, we understand how this functionality would be useful. That being said, we created the following feature request with our development team to allow this kind of customization in Projects: Custom…

Hello @marat_kashapov Welcome to the Atlassian Community. Sorry to hear you are facing this problem. Checking previous reports about this error, this typically happens because one or more of the Jira applications licenses (Jira Core, Jira Software, and/or Jira Service Desk) is expired at the time of this upgrade. That…

Hello @Brandon Thomas Welcome to the Atlassian Community! Indeed, the new issue view displays all the completed Epics when clicking to select one for a standard-issue type in both Classic and Next-gen projects. We have a feature request to allow the hiding of completed Epics in both views: Done/completed epics appears in…

Hello @Tiago Nunes Welcome to the Atlassian Community! Per your description, I understand that you are trying to add a specific date to your Control chart filter, however, the system is automatically changing it to a different date from the one you added. Is that correct? Please, check the following questions and concepts…

Hello @amanne Welcome to the Atlassian Community! Can you please let us know what would be the "UIT Jira"? I must confess that I'm not familiar with the "UIT" acronym. Also, what is the exact scenario you are facing? Is the person that left your company the only administrator of your Jira application or there are other…

I'm glad to know that I provided the correct steps to help you, @Zylot_x Have a nice day and let us know if you need any further help!

Hello @Thyagaraj Gopalakrishna Thank you for reaching out. Indeed, we have a bug in the business boards of Jira Cloud application that cause the "Assigned to me" quick filter to don't work, displaying all the unassigned issues: 'Assigned to me' filter in the JIRA core boards isn't working Feel free to vote and watch the…

Hello @Ali Welcome to the Atlassian Community! I understand you have configured a board query to return issues with multiple projects, however, I'm not sure what is the "pre-configuration" you mentioned and what exactly you want to achieve. Can you please give us more details about that? Allow me to bring you some concepts…

Hello @[deleted] Thank you for reaching out. Unfortunately, Jira does not have a functionality to sum the estimation of sub-tasks to their related parents. We have a feature request created with our development team to get it implemented: Provide the ability to automatically sum estimates from sub-tasks in user stories…

Hello @john_trasler Welcome to Atlassian Community! Unfortunately, Jira JQL queries can only be configured to display the linked issues, not the link type. We created the following feature request to include the link type to the issue navigator: Display Link Type in JQL columns Feel free to vote and watch the suggestion to…

Hello @Felipe_Luna Thank you for reaching out. Can you please provide us any errors displayed in the atlassian-jira.log file when reproducing the error? You can check the documentation below to know how you can access this file: - Logging and profiling Also, can you provide us with the add-on you installed? Analyzing…

Hello @Mikaela Bertucci Thank you for reaching out. Per your description, I understand you would like to add the Story Points field in your sub-task issues on the parent view, on the right side of the status (To do). Is that correct? Unfortunately, we don't have an option to customize it in the new issue view of Jira…

Hello @Zylot_x Welcome to the Atlassian Community! I must confess that I do not understand what exactly you need help with. Can you please elaborate a little bit more about your current scenario and what exactly do you need? Per your description, I could understand that sometime in the past when you added a fix version to…

Hello @Phaneesh C Gopisetty Thank you for reaching out. I'm afraid the Burndown chart of Jira application does not consider the Story points of sub-task issues in both Classic and Next-gen Projects. Since we understand this would be a useful feature to have, we created the following feature request with our development…

Hello @Jesper Kjær If the issue is not fixed after the steps provided, I can confirm to you that the root cause of the problem is not related to this rule. That being said, it leaves us with the following possibilities: 1 - You have another automation rule that is causing the issue. I suggest you to check if there are…

Hello Roberto, You are welcome! Answering your questions: 1) I believe it is not possible to clone issues to a different site automatically with the clone action, however, you can use CSV export/import functionality to do that and then link both using remote links. 2) You can link any Confluence sites to Jira with…

Hello @Roberto Ialino Thank you for reaching out. Indeed, you can create remote links between issues from different instances without needing any add-ons. To do it, the Jira administrator will first need to configure fully reciprocal application links between your two Jira sites. You can follow the steps below to create a…

Hello @Gregor Dow Thank you for reaching out. Can you please provide us if any errors are displayed in the atlassian-jira.log file when you access the users and roles page in your project? You can check the documentation below to know how you can access this file: - Logging and profiling Analyzing similar problems reported…

Hello @Anil Thank you for reaching out. Per your description, I understand you are not being able to remove users from groups under your Jira administration page. Is that correct? Can you please provide us if any errors are displayed in the atlassian-jira.log file when you try to remove your users from groups? You can…

Hello @Brian Oconnell Thank you for reaching out. Actually, any Jira issues created using the internal interface of Jira (Agent view) are not added with the request type, while it gets properly added if you create using the Customer view (Portal or e-mail channels). We have a feature request to improve this behavior here:…

Hello @Loretta Welcome to the Atlassian Community! Can you confirm if you are using a Classic board (Not Next-gen)? If the answer to the question above is "yes", please allow me to bring you some concepts so we can confirm we are on the same page here and further troubleshoot the issue: For an issue/task to be displayed in…

Hello @Jesper Kjær Welcome to the Atlassian Community! Per your description, I understand that you want to configure an automation rule to keep the status of the parent issues synced with their sub-tasks when any related sub-task get transitioned to "In progress", however, keeping the assignee field untouched. Is that…