Petter Gonçalves Atlassian Team

Hello @[deleted] Thank you for reaching out. Per your description, I believe you might be facing a variation of the problem described in the article below: JIRA Directory synchronization fails due to invalid XML character That being said, please check in the CWD_USER table of your Jira database if there are any columns…

Hello @Matt Lyke Welcome to the Atlassian Community! After installing the app myself and checking other comments on the marketplace page related to this, it seems that the same error "something's gone wrong" is being displayed by all users trying to use this App. Going a little bit further, I found out there is a public…

Hello @enjoy.ing Administrator Thank you for reaching out. Answering your first question, you don't need to pay for every user you have in your Azure AD, but only the ones that will be using Jira effectively (With product access under User management). To define which users should be added in Jira from your Azure AD, I…

Hello @Olga Stepanova Welcome to the Atlassian Community! Indeed, you can configure your Jira Service desk to be a login-free portal where your customers can discover your portal and its help articles via search engines without needing to register or login. To send a request, they fill out a form and provide an email…

Hello @Shannon Condon Welcome to the Atlassian Community! In order to edit a workflow, a user must have the following permissions. * The Administer project permission. To add it, navigate to the project(s) related to the workflow > Project settings > Permissions and add the user to the related permission. P.S: This…

Hello @Dzmitry Zhyvatniuk Welcome to the Atlassian Community! Per your description, I understand that you would like to know if you need to renew your Jira Server maintenance subscription to use Confluence Server. Is that correct? The short answer is: No. It is not necessary to renew your Jira Server subscription to use…

Hello @Mitch Peace Welcome to the Atlassian Community! Indeed, it is not possible to drag and drop images to the comment section or use the shortcuts to copy and past in Microsoft Edge. We have a bug reported about this behavior: copy/paste shortcuts not working anymore for file attachments in comment fields with Internet…

Hello @Jeff Nygren Thank you for reaching out. Unfortunately, it is not possible to define where the attachments should be displayed in the cards of Next-gen Boards. Today, you can only remove them from displaying in the card view (By clicking the card and right-click in the attachments in the detail issue view). We have…

Hello @bing Thank you for the feedback. We will provide it to our PMs so they can consider a way to clarify better the steps to import an existing Cloud backup when installing Jira server. Maybe a smooth change in the documentation would make it clear.

Hello @Isfan Fajar Sawito Welcome to the Atlassian Community! I'm not sure if I completely understood your request, but I believe you are looking for a report that returns all the issues which received the first answer in the first 5 days after the issue creation, considering your business hours (9 AM to 16 PM). Is that…

Hello @bing Welcome to the Atlassian Community! As you can see in the official documentation to migrate Jira Cloud to Server, the question that pop-up asking if you have any existing data should be displayed on step 2: In step 2 of the setup wizard (Application Properties), you'll be asked whether you have existing data.…

Hello @Артем Мальцев Welcome to the Atlassian Community! Indeed, the search bar of user picker custom fields does not display any suggestion if you do not enter any text there, although it works differently with the assignee and reporter fields. We understand this would be a useful feature so we created the following…

Hello @Michael Hagar Welcome to the Atlassian Community! Per your description, I believe you might be facing the bug reported below, where both the development and release panels are not displayed if added to the "Secondary fields" section: Development Panel becomes Hidden on the New Issue View Please, vote and watch the…

Hello @Qayyuum Harun Thank you for reaching out. The fact that your issue list is greyed out after you click in the search button probably means that the search request process was not finished yet. In order to troubleshoot this behavior, please try the steps below: * Try to reproduce the same problem using a different…

Hello @Brian Cahill We saw that your issue was solved in an internal support ticket. Just would like to confirm if there's anything else we can help you with. Best Regards, Petter Gonçalves - Community Support

Hello @Magesh.Shanmugam Thank you for reaching out. By default, you can resolve an Epic even if there are any open child issues linked to them unless you are using some third-party app that provides this kind of restriction. If that's the case, you can remove the Epic link following the steps below: In Classic projects:…

Hello @Ben Hogg Thank you for reaching out. I can confirm there are no features available in Jira server that could be used to automatically answer the satisfaction survey on behalf of the issue reporter. Can you confirm if you are using the inbuilt feature to get the CSAT or a third-party application? Additionally, there…

Hello @Christian Baganz Thank you for reaching out. Since this is a licensing question where we'll probably need to share sensitive information to get it solved, I suggest opening a ticket with our Customer Advocates team in the link below: https://support.atlassian.com/contact/#/ Under "What can we help you with?", select…

Hello @Brett Changus Thank you for reaching out. Unfortunately, the newest version of the Jira Cloud Migration Assistant is not compatible with Jira 8.10.0, as pointed in the application page: That being said, we would like to apologize for this compatibility lack and let you know that we created the following feature…

Hello @Bo Glenn I'm glad you were able to solve your initial issues. About the behavior you described, e-mail replies are always added as public comments in Jira Cloud by default. Considering all the feedback provided so far about this behavior, we understand how important it is to choose if a comment should be added as…

Hello @Wissal MAHFOUDHI The best way would be to upload your video to an external link (Using Google Drive or The own Screencast O-Matic app) and paste it in this community thread, as explained in the article below: Upload to Google Drive Let us know if you need further instructions on this.

Hello @joyleengwena Thank you for reaching out. Per your description, I understand that you would like to create a separate help desk for each office you have. I believe the best option to achieve your goal would be to create a Service desk project for each office you have, all in the same Jira site. Configuring your…

Hello @Administrador de Jira GA Welcome to the Atlassian Community! Per your description, I understand you are not being able to configure the customers and agents of your Jira Service Desk to receive e-mail notifications when a new ticket is created. Is that correct? To configure notifications to be sent to agents when a…

Hello @Wissal MAHFOUDHI Welcome to the Atlassian Community! Sorry, but I was not able to identify in your screenshots what is the problem you are facing. Could you please elaborate a little bit more on what do you mean by "it starts to vibrate while typing"? If possible, provide us with a video displaying the problem,…

Hello @Shashi K Welcome to Atlassian Community! Per your description, I understand you migrated your Jira application data from one site to another, however, a specific board is not being displayed when you try to open it. Is that correct? In order to further troubleshoot your issue, please provide us with the information…

Hello @hannes.graening Welcome to the Atlassian Community! I believe you are talking about the Roadmaps feature available for Next-gen projects in Jira application. Is that correct? Unfortunately, it is not possible to customize the timeline range defined in the roadmaps of Next-gen projects. That being said, we have a…

Hello @Giri Prasad Thank you for reaching out. By default, ALL fields should be exported from Jira when selecting the option Export Excel CSV (All fields). Can you please confirm exactly what are the fields you are not being able to export? To know it, navigate to settings > Issues > Custom field and check the exact name…

Hello @Kamran786 Thank you for reaching out. Unfortunately, we don't have a REST API endpoint to delete custom field options. We created the following feature request to get this implemented in Jira Cloud: Add REST API (PUT, POST, DELETE) for custom field options Feel free to vote and watch the suggestion to increase its…

Hello @Abbas Welcome to the Atlassian Community! You can use the Official Power-up App created to integrate Trello and Jira Application: Jira Trello Power-Up Using the app above, you will be able to: * Link Jira issues to Trello cards, connecting different teams across your organization. * View important issue information…

Hello @Josef Tingbratt Thank you for reaching out. I'm not sure if I completely understood the purpose of the feature you are looking for, but you can automatically change the status of an issue when another status change happens by using Jira Automation. These would be the steps: * Navigate to your project > Project…