Petter Gonçalves Atlassian Team

Hello @Никита Иванков Welcome to the Atlassian Community! Unfortunately, Jira does not have a report that provides the exact customized statistics in the way you are looking for, however, you can get something similar using the Two Dimensional Filter Statistic Gadget, where you can configure multiple gadgets with…

Hello @SLEETER, MICHAEL Welcome to the Atlassian Community! I'm not sure if I completely understood your request, but it seems you are looking for a way to remove the default assignee configured of your Projects. Is that correct? Basically, once you remove the user from your Jira site the default assignee field should be…

Hello @james_wolodkiewicz Welcome to the Atlassian Community! After some time digging on SmartBear and Atlassian documentation, I found the following article that explains how you can configure your SmartBear collaborator with JIra Cloud or Server Application: JIRA Integration with SmartBear Basically, Jira Cloud can be…

Hello @Ranjith Parmel Welcome to the Atlassian Community! Jira does not have a system field called "Date first response", so I believe this is a date picker or date/time picker custom field you created to have the date where the first answer was added to the issue. Is that correct? Additionally, I suppose that the "Created…

Olá @Hugo Maldonado Bem-vindo a comunidade Atlassian! A linguagem de JQL no Jira foi criada exclusivamente para retornar/filtrar issues (tarefas), portanto não podem ser usadas para retornar campos específicos ou a média de valor perante estes campos. Dito isto, o único jeito de se ter a média de satisfação para um projeto…

Hello @Nadine Fontannaz Thank you for reaching out. The "Active Sprint" view of Jira boards can only display the issues added to the current active Sprint(s) of your board. Please, allow me to clarify a few concepts behind this feature so we can confirm we are on the same page here. About this sentence: But until the task…

Hello @siva kedari veerla Thank you for reaching out. Could you please provide us with the version of Jira Server you are using or if you are using Jira Cloud? As you can see in the documentation below, the newer version of Jira Server does not support Internet Explorer, just like Jira Cloud Application: Supported…

Hello @inspirednz Thank you for reaching out. I see that you are currently subscribed to Jira Cloud. Is that correct? Or are you using Jira Server (self-hosted)? I ask this question because the functions/customizations you found using Javascript are applicable to Jira Server, however, they can not be implemented in Jira…

Hello @Utthan Dharwa Welcome to the Atlassian Community! The error you are facing is caused by the deprecation of usernames applied to improve privacy In Jira REST API, as described in the documentation below: Deprecation notice and migration guide for major changes to Jira Cloud REST APIs to improve user privacy Since the…

Hello @Benjamin ter Kuile Welcome to the Atlassian Community! To automatically create a Service desk customer using the login details of your platform, you would need to develop an integration app/script to get the credentials from the users in your platform and apply it the following REST API Endpoint: Jira SD REST API -…

Hello @Peter WD Welcome to the Atlassian Comunity! Once you follow the steps to connect your Bitbucket and Jira site, a new field section called Development should appear in your Jira issues. From that panel, you can click to create new branches, Pull requests, and builds from your Bitbucket: As you can see in…

Hello @Joel Bradley Thank you for reaching out. Smart values are only applicable to the Automation rules of Jira, so they can not be used on the customer notification template. In fact, the only variables that can be used in the customer template are the ones suggested in the drop-down, as you mentioned. We have a feature…

Hello @G-Suite Administrator Welcome to the Atlassian Community! Just as mentioned in the documentation, the deprecation notice is related only to Jira Cloud application, so Jira Server still uses usernames in REST API. That being said, I would like to better understand how you are trying to integrate your Jira Server with…

Hello @Richard Crist Welcome to the Atlassian Community! API tokens work just like a secure password to external scripts and processes, so they are used only to allow access to Atlassian applications, not having any connection with the permissions the related user has for their related products. Permissions and product…

Hello @Allan Quiros Thank you for reaching out. Unfortunately, It's not possible to set both Name and Email as required fields in the issue collector of a Jira Cloud project. As you mentioned, there is a workaround available for Jira Server by modifying the files on the system backend, however, this cannot be applied to…

Hello @Denso nakamura Welcome to the Atlassian Community! Per your description, I understand you are restricting your Github to connect with a restricted number of whitelisted IP ranges, so you are looking for the Ip ranges/Domains of your Atlassian Cloud applications to properly add them to the whitelist. Is that correct?…

Hello @Emy Jamalian Welcome to the Atlassian Community! I Believe Jira does not have a feature to display the percentage of resolved issues against a pre-determined number you select, however, the Issue statistics gadget can display the percentage of how many issues were resolved in the month (Considering the ones created…

Hello @xavier.pourrier Welcome to the Atlassian Community! Per your description, I believe you might be facing the following bug in your Jira site, where a Next-gen project in the trash page is blocking your Jira Server backup: Next-Gen Projects in Trash Prevent Backup For Server Feel free to vote and watch the bug to…

Hello @ortigozamatias Thank you for the details. I see that in your Automation rule you are setting the fields Assignee and Start date for your sub-task issue type, however, the screenshot you posted is related to the Story issue type screen, not sub-task. Can you please confirm if the screen related to your sub-tasks are…

Hello @Sam Starett You can absolutely open an internal ticket with Atlassian to get further assistance with the migration process: https://support.atlassian.com/contact Once you choose which approach you want to follow, we can properly guide you through each step.

Hello @Fernanda de Souza Thaumaturgo, I provided you with an answer in Portuguese at the thread below: Integração entre 2 jiras service desk diferentes To ensure this answer can help more customers in the community, I'll provide the same translated answer on this post: In fact, you can connect two instances of the Jira…

Hello @Rana Ahmed Thank you for reaching out. Indeed, you can configure default values to some fields in order to pre-populate them when creating a new issue. About your specific points, these would be some insights: 1 - When the user starts filling the form. some fields should be auto initialized. e.g. if the user is a…

Hello @Jason Christina Thank you for reaching out. Indeed, today Jira has a limitation in the way we can search the amount of worklog by author. In fact, Jira JQL is designed to only return whole issues, not including restriction to time spent or any other fields. We have the following feature request to implement this…

Hello @ja sam Thank you for reaching out. Indeed, today Jira has a limitation in the way we can search and display in a report the amount of worklog by author, instead of only considering the task assignee. We have the following feature request to implement this functionality: Search by work log user entries Feel free to…

Olá Fernanda, Obrigado por contactar a comunidade Atlassian. De fato, você pode conectar duas instancias de Jira Service desk para criação de links e mencionar issues de uma instância na outra. Para isto, você pode configurar um application link entre a sua instância e a do seu fornecedor e adicionar as devidas permissões,…

Hello @Anna Kinasiewicz Welcome to the Atlassian Community! By default, when you share the same filter for two Scrum boards, the same issues are displayed in both boards and the same Sprints (Active and future) should be also present there unless your boards are not mapped with the same statuses in their columns. In order…

Hello @Sam Starett Thank you for the provided details. Indeed, the best way to integrate both Jira Software and Service desk in the way you need would be by adding both applications on the same site. To do it, you must move the projects/issues from one site to another and sign-up to the missing product in the chosen site,…

Hello Everyone, Unfortunately, we don't have a variable today to mention only the first name of the person receiving the notification in Jira Service desk. We see the value of this feature, so we created the following suggestion to get it implemented: Add a notification variable to only display the first name of the…

Hello @Ron Thank you for reaching out. App users added by third-party add-ons to integrate/execute commands on Jira does not count as a Jira paid license in your Application, no matter what groups or application access it is added to. Now, if that "Trello" user was manually added by you or your team (Not provided by a…

Hello @ortigozamatias Thank you for reaching out. The error you are facing when executing the Automation to edit issue fields in a Next-gen is usually caused by the fact that Jira Next-gen uses unique entities. Explaining better, Next-gen projects do not share statuses, schemes, or fields with other projects. Each Next-gen…