Petter Gonçalves Atlassian Team

Hello @Atlassian Admin Welcome to the Atlassian Community! By default, image files (.JPG, .PNG, etc) can be previewed in the latest version of Jira Server just like Jira Cloud, although both applications have a slightly different view. In order to understand what is the difference you are talking about and confirm we are…

Hello @adityaared Welcome to the Atlassian Community! Although I'm no specialist in Zephyr, I found the documentation below which give you the step-by-step to edit multiple test cases in Zephyr for Jira: Bulk Edit Test Cases - Zephyr Also, if the test cases are added as issue types in Jira, you may also be able to use the…

Hello @Fraser Coleman Welcome to the Atlassian Community! Per your description, I understand that you are not being able to close your Sprint because some sub-tasks from another Sprint (which parents also are in a different Sprint) are not complete, while the only relation is that these sub-tasks were cloned from sub-tasks…

Hello @Jurica Petricevic Thank you for reaching out. Per your description, I understand that you want the sub-tasks with the same parent to be transitioned back to "Open" when one of the sub-tasks under that parent is transitioned from "In Review" to "Open" using Jira Automation. Is that correct? To allow the Automation to…

Hello @Remo Valente Welcome to the Atlassian Community! The behavior you are facing where no progress is displayed in your reports with the new Sprint might be caused by some changes applied to your board settings. In order to better understand your scenario, can you confirm if you are using a Classic or Next-gen board?…

Hello @Tilak Kumar In that case, you must provide the documentation so the users facing the problem can whitelist the Atlassian Cloud Ip ranges and domains in their respective domains too. Unfortunately, that's the only workaround for this issue at this moment. Let us know if you have any other questions.

Hello @heftygns Thank you for reaching out. Indeed, I believe your requirement can be easily achieved with a Jira Cloud plugin. although I must confess I'm just an amateur when talking about plugin development. I just would like to point out that we have a separate forum dedicated to plugin development questions where you…

Hello @Chad Blichfeldt Welcome to the Atlassian Community! Per your description, I understand you would like to capture on your Jira tickets the cost required to achieve the customer requirements, also being able to add those values in a report that you can track the total billing of your customers. Is that correct? You…

Hello @Tilak Kumar Welcome to the Atlassian Community! Per your description, I believe you are facing the behavior mentioned in the feature request below: JSD Notification was not sent out due to failed DMARC. Add option to control the Reply-To: header in Jira Cloud It looks like DMARC is not compatible with the custom…

Hello @Leah Thank you for reaching out. To properly upload icons to your priority field, the URL must be on a public site where your Jira can access it. In Google drive, it might not work because the file paths are provided with hashes that cannot be resolved by Jira. You can try the following options: Using your own Jira…

You are welcome @Jan Lyutenko

Hello @Michel_Levy Thank you for reaching out. To ensure you are on the email list to receive critical security advisories of any Atlassian Products, execute the steps below: * Navigate to https://my.atlassian.com/email and log in with your e-mail and password registered for your Atlassian Products * Scroll-down to Tech…

Hello @Sam Starett Thank you for reaching out. When you say both Jira Software and Service desk are in the same Org, can you confirm if they are also on the same site? I mean, can you see both SD and Software projects using the same base URL? If they have the same users and you want to integrate both Software and Service…

Hello @Jan Lyutenko Welcome to the Atlassian Community! Once you follow the steps to connect your Bitbucket and Jira site, a new field section called Development should appear in your Jira issues. From that panel, you can see all the branches, Pull requests, and builds related to that issue: As you can see in this…

You are welcome @Shpendi Rakipi Have a nice day!

Hello @Aniket Borhade Welcome to the Atlassian Community! Could you please provide us more details on what kind of changes/management you would like to implement to your projects? Also, I see your question is tagged as Jira Server. Can you confirm if that's the environment you are currently using? Or are you using Jira…

Hello @Adil Thank you for reaching out. Today, all the issues in your project have the same restrictions added under project settings > Permissions and this is applicable for ALL issue types in your project (Epic, Tasks, Story, etc). Explaining better, the users added to the permission scheme of your project will have the…

Hello @Sourabh Agrawal Thank you for reaching out. Per your description, I understand that the remaining estimate displayed in your burndown chart is not the same that was displaying in your backlog when starting a new Sprint. Is that correct? Also, can you confirm if you are using Jira Next-gen or Classic projects? This…

Hello @Muhammad Ramzan_Atlassian Certified Master_ Thank you for reaching out. Per your description, I understand that you would like to automatically change the issue type of your issues created by email when a specific keyword is added to its summary or description. Is that correct? Also, your question is flagged as Jira…

Hello @M_ F_ Ghani Welcome to the Atlassian Community! I see your question is tagged as Jira Server, so I believe this is the platform where you are planning to develop your plugin. Is that correct? If you are using Jira Server, the best documentation to get started would be the following one: Set up the Atlassian Plugin…

Hello @Shpendi Rakipi Thank you for reaching out. The notification scheme of your projects is used to manage only the internal notifications of your agents, so it does not affect the notifications to your Service desk customers, unless they are also added as a Jira user/agent in your site. That being said, please follow…

Hello @Stephen Powell Welcome to the Atlassian Community! Once you integrate your GitHub application with Jira software, you can easily create a board with all the issues linked to your Github commits, branches, and pull requests. These would be the exact steps: * Integrate your Jira with Github, using the Official…

Hello @Dave Muller I'm glad to know you were able to solve your own issue. About your request to make the issues visible in the greyed out days of the previous month, I created the following feature request to change this behavior: Display the issues from the previous month in the Jira issues Calendar gadget Feel free to…

Hello @Venkata Raghavendra Veerla Thank you for reaching out. Per your description, I understand that you want to implement the following automation process: * When a "New Feature" issue is created, add its summary as an option in the "Theme feature" cascading custom field * When that option is selected in the cascading…

Hello @Scott Floyd Welcome to the Atlassian Community! By default, Jira application does not have an issue type called "Test case", so I believe you might be using a third-party app (Zephyr, Xray, etc) or a custom issue type. Is that correct? In order to better understand the behavior you mentioned, can you please provide…

Hello @devsmarf By the details provided about your error, I believe that it might be caused by the following bug on Confluence: Cannot link a JIRA issue to a Confluence page (over SSL) when the Page Title contains Comma, Colon, and/or other Special Characters The steps to reproduce are different, however, I believe the…

Hello @Ariana R. I've great news for you: Atlassian has acquired Codebarrel, the company that owns the Automation for Jira app. That being said, the complete version of automation for Jira is now part of the set of functionalities provided by Jira Software Cloud and Service desk Cloud: Jira automation To use it, you just…

Hello @Andy Nichols Thank you for reaching out. Unfortunately, it is not possible to configure customized strip quotes on the incoming email handler of Jira Service desk application to filter any undesired information from the ticket. We understand how this limitation can cause a big amount of irrelevant information to be…

Hello @Cristian Parra Welcome to the Atlassian Community! Could you please provide us a video or some screenshots with a detailed explanation of the steps and results you got so we can clearly see what is the exact problem you are talking about? You might use Screencast O Matic to record and upload your video, then…

Hello @Andy Nichols Thank you for reaching out. For Jira Server and datacenter, I'm afraid the login-free portal is not available at this time. That being said, a customer must be registered in your Jira Service Desk project to access or create tickets there. P.S: The customer access does not consume a paid Jira license,…