Petter Gonçalves Atlassian Team

Hello @DatAssKyle Welcome to the Atlassian Community! By the description of your error, I believe you might be facing the bug below: Linking a Confluence Home Page in an Issue produces an Error The bug above happens when you try to link the home page of your space directly from the ticket view, however, you can work around…

Hello @Hari Actually, the process is still the same. Please, check the documentation attached to confirm you've finished the transfer checklist and have the proper permissions to perform the transfer: Transfer products to another organization If you still don't see the option mentioned, please provide us with a screenshot…

Hello @James Malgieri Thank you for reaching out. I'm afraid Jira does not have a feature to prevent old comments from being edited and I'm not aware of any plugins/scripts that might give you this possibility. That being said, you can try one of the options below: * Although you can not restrict the comment update by…

Hello @Sahan Pitigala Thank you for reaching out. It's a really weird behavior that your Cloud Migration Assistant is not migrating any issues. It should include the issues in the import together with all the system fields, as described in the documentation below: What gets migrated with the Jira Cloud Migration Assistant…

Hello @Hilde Ariansen Thank you for reaching out. Could you please point us to where you find the link mentioned in your question? I believe it might not be up to date or only configured to return the error message because the same error is returned when I try to access it myself. Additionally, can you please confirm to us…

Hello @olivia I just would like to mention that your issue seems to be different from the original post in this community because the transition is returning a permission error in your case, while the original request it simply didn't appear. Additionally, being an org-admin or Site-admin does not impact on the project…

Hello @Rosana Casilli Thank you for reaching out. Besides the project automation under project settings, you can check the following features to confirm what could be causing the transitions to automatically happen: * If you are using a Service desk project, navigate to project > Project settings > Automation (Not Project…

Hello @Vinay Sharma Thank you for reaching out. Indeed, the behavior you mentioned where the Epic link displays the Issue ID when exporting to CSV is not expected for most Jira users, so we created the following feature request to change it: Improve the CSV export options Feel free to vote and watch the suggestion to…

Hello @Tom Thank you for reaching out. You can configure an automation rule to copy the version to the issue in "UserRequests" when it gets linked to the issue in "MainAgile", configuring another rule to update that value when the version is updated in MainAgile. These would be the steps: * Navigate to any project >…

Hello @Pascal Kiechl I'm afraid Jira does not have a REST API to add attachments from links, however, you don't need to create the entire issue to apply the method suggested above. As mentioned in this documentation, mapping the issue key in the CSV file of the existing issues you have on your site will cause the issues to…

Hello @Karine Houbrix Welcome to the Atlassian Community! Since you are asking for help with an integrated development environment (WinDev), I suggest reaching out in our Atlassian Developer Community: https://community.developer.atlassian.com/ The mentioned portal was specifically created for development questions, where…

Hello @Pascal Kiechl Welcome to the Atlassian Community! It is possible to upload attachments from public links using the CSV external system importer, as described in the section "Importing Attachments" in the documentation below: Importing data from CSV As mentioned there, URLs for attachments support the HTTP and HTTPS…

Hello @Alex Hoffman Thank you for reaching out. Unfortunately, Jira Cloud does not have an integration functionality that would make your SD customers able to create tickets directly from a Channel in MS teams. We have the following feature request to implement this functionality: create Microsoft Teams add-on as you have…

Olá @alexboxti Bem-vindo a comunidade Atlassian. Infelizmente, Jira não tem um relatório que mostre as horas adicionadas por um determinado usuário em um determinado tempo. Nós entendemos que esta opção seria muito útil, então criamos o requerimento abaixo para que um relatório com esta informação seja adicionados nas…

Hello @hello-bitbucket Thank you for reaching out. Per your description, I understand you are trying to whitelist an IP address in the whitelist menu of your Jira Server site, as described in this documentation. However, the page is only returning a loading icon and not concluding the process when you refresh the page. Is…

Hello @Surabhi Mishra Welcome to the Atlassian Community! As mentioned in our developer documentation, you must configure modules to properly integrate your created plugin with Jira: About JIRA modules Modules are used to create interactions between your plugin and Jira application, displaying the extended functionalities…

Hello @prashant_hiremath Thank you for reaching out. Both Server versions (8.5.0 and 8.5.4) are very close and do not have any major changes between them so it might not have any relevant impact during the migration of your server to another, however, there is no way to be absolutely certain it'll not have any impact but…

Hello @Shawn Smith Thank you for reaching out. Taking a look at your screenshot, I believe you are looking for a way to inline edit the custom fields in your Service desk queues, where you can only edit Assignee and Status today. Is that correct? If I properly understood your request, I'm afraid Jira Cloud SD does not…

Hello @sagar kumar Welcome to the Atlassian Community! Please, follow the steps below to make sure the user you are authenticating in the REST API has the proper permissions to add work logs and the API call is correctly structured: * In the Jira UI, navigate to the project of the issue you are trying to add the worklog >…

Hello @Zach Schuett Welcome to the Atlassian Community! Per your description, I understand that you have some kind of integration between Jira and Grafana, where an internal note is automatically added to the related Jira issue when the alert is acknowledged in Grafana. Now, you want the same alert acknowledgment to also…

You are welcome @Rajaravikiran S Have a nice week ahead. 

You are welcome, Michael. Have a nice week ahead and let us know if you have any questions while implementing the steps to fix the problem.

Hello @Harry Bob Thank you for reaching out. I'm afraid it is not possible to disable the option to share an issue in Jira Cloud. We understand this option can be misinterpreted when using Jira Service desk, so we created the following feature request to allow this option to be hidden/removed from the issue view: Ability…

Hello @yshen10 Welcome to the Atlassian Community. It's possible that your user does not have the project permissions or security levels to properly see the issues in the imported projects. Note that Site-admins can still be restricted from the permission scheme at the project level. To confirm it, do the steps below: *…

Hello @Jillian Marabut Thank you for reaching out. I'm afraid Jira does not have a report to display the time that an individual issue has spent in a determined status, so we created the following feature request to implement this functionality: Implement report for tracking time in status in JIRA Feel free to vote and…

Hello @levigo systems Thank you for reaching out. Can you confirm if the problem started when you updated your Service Desk or Jira Core? Analyzing the logs of the error returned, it seems that the current version of your Jira Service desk does not have the minimum upgrade requirements:…

Hello @Riyaz Ahmed Welcome to the Atlassian Community! Indeed, the error you are describing where the required fields can not be filled in Jira is a known bug in the Mac app. In order to properly address and fix this behavior, we reported the following bug: Creating a sub-tasks with required fields shows a pop-up warning…

Hello @Azeemuddin Siddiqui Welcome to the Atlassian Community! Analyzing your account details, it seems you have two subscriptions: Jira Core and Jira Software. That being said, please check if you have installed the correct application and are using the correct SEN number to validate it. To know the SEN number of each…

Hello @Rosana Casilli Thank you for reaching out. Can you confirm if the user-facing the problem is a Customer or an Agent in your Jira Service desk? Basically, Jira Service desk has two separate permission settings for customers and agents, so we must know what is the user access to give you specific steps to troubleshoot…

Hello @Guillermo Siller Thank you for reaching out. Unfortunately, Jira Service desk does not have an inbuilt way to configure a Chatbot today. We have a feature request open to Allow the embedding of third-party widgets into the customer portal, which would allow users to integrate custom chatbots and other widgets…