Petter Gonçalves Atlassian Team

Hello @Luke Bryant Thank you for reaching out. I understand this is an old question, but I would like to let you (And other customers) know some options and concepts if you are still looking for this feature: Unfortunately, Jira Service desk does not have an inbuilt way to configure a Chatbot today. We have a feature…

Hello sergeev.viacheslav@telestarcom.ru Thank you for reaching out. I was not able to reproduce your issue using the default export client of the latest version of Jira. That being said, can you please confirm how you are exporting your issues from Jira to CSV? Are you using the default export functionality from the issue…

Hello @anthony.x.ferreira Welcome to the Atlassian Community! Per your description, I understand that you are trying to update your issue collector with some additional fields, however, they are not being saved, so the Issue collector remains the same as before the edit. Is that correct? I believe you might be impacted by…

Hello @aviel test Welcome to the Atlassian Community! I'm not sure if I completely understood your request, but I believe you want to get a specific field (Phone number) in your AD from the user that created the issue, combining it with another field from another source and automatically adding it to the newly created…

Hello @gregory_monks Welcome to the Atlassian Community! Unfortunately, it's not possible to edit the Story swimlane to display the Epic label in the board view as you need. We understand how useful this feature would be, so we created the following feature request to get this customization option available: Add Epic label…

Hello @Greg Could you please elaborate more on the issue link you are trying to find? In fact, provide us a step-by-step of what you are trying to find and the problem you are facing so we can have a better understanding of your issue. P.S: Screenshots and videos are useful too. :)

You are welcome @Jennyfer Cubelles Torres

You are welcome, @Ruben IV Asuncion

Hello @Nicole Peters, The structure of the JQL query depends on what issues you want to export. To give you a practical example, let's suppose you want to export all Epics together with its child issues from the project "ABC". This would be the JQL query: project = abc and (issuetype = Epic or "Epic Link" is not empty) Let…

Hello @Prem Bangar Welcome to the Atlassian Community! The error returned to you (error code 32) is a response from the LDAP server and it indicated that the object doesn't exist. It's also described in the KB below: Common User Management Errors By the error description, I could identify that your data code is returning…

Hello @Bhagavan goud Thank you for reaching out. By the collection of your question, the error mentioned in your question description is related to Jira Software Cloud. Is that correct? I was not able to find any related problems searching for the error description, so please provide us with the following information so we…

Hello @simdeasysadmin Welcome to the Atlassian Community! Please, allow me to go a little bit further in the details provided so we can better troubleshoot the issue and confirm we are on the same page here. About this sentence: The projects, issues and what not imported flawlessly but the users of the issues appear in…

Hello @Fatlum Haliti Welcome to the Atlassian Community! Here are some apps that integrate WordPress with Jira so you can get/create Jira issues directly from WordPress: Zapier - Connect Jira Cloud to WordPress Tray.io Workato The most used app from the suggested above would be Zapier, which I already tried and worked like…

Hello @Dennis_H You can only change the global displaying of the time spent field, so the field will display with the same format in all the views of Jira. As a workaround, you can export your JQL to a CSV file, where you can edit the format of the time spent field as you need using a spreadsheet software. 

Hello @rae edwards Thank you for reaching out. Per your description, I understand that the screenshots added from the first email sent (To create the issue) appear to be added to the issue after the posterior screenshots, also with the incorrect timestamp. Is that correct? There is a bug that might cause this behavior in…

Hello @Jennyfer Cubelles Torres Welcome to the Atlassian Community! Yes, you can schedule your rule to run in specific days of the year using a Cron Expression in Jira Cloud automation. This would be the steps to schedule the trigger to run on the dates you want: * Navigate to your JIRA SD project > Project settings >…

Hello @Dennis_H Thank you for reaching out. You can follow the steps below to change the format that the time spent is displayed in your JQL queries and issue view: * Click at the cog icon at the top-right of your Jira application > Issues > Time Tracking * Click to Edit global settings, changing the format of the "Time…

Hello @Victor claudio alvarado Prado Welcome to the Atlassian Community! Indeed, it seems you are facing the problem mentioned in the documentation returned by the error message. I suggest you to try the following steps to properly troubleshoot your issue: * Backup your site * Uninstall your Jira Suite Utilities app by…

Hello @Mark Crocker Thank you for reaching out. A workflow scheme can only be active if you have a project using that scheme. If your workflow scheme does not display any project at the configuration page (Under Settings > Issues > Workflow schemes), I believe you might have some project(s) in your trash that might be…

Hello @Rajaravikiran S Welcome to the Atlassian Community! Jira Service Desk does not support the displaying of Group Picker custom fields in the customer portal. We created a feature request to consider this possibility in the future releases: Several custom field types can't be added to a request type Feel free to vote…

Hello @tali.hadar Thank you for reaching out. Unfortunately, Jira does not support history search (WAS, CHANGED, etc) for custom fields. Today, This operator can be used with the Assignee, Fix Version, Priority, Reporter, Resolution, and Status fields, as mentioned in the documentation below: Advanced search reference -…

Hello @Sharon Helms Thank you for reaching out. Indeed, Jira does not display the email of the users in User picker fields at the new issue view of Jira Cloud, and we completely understand that this lack is very impactful when having multiple customers with the same name. While our PMs and developers work to get this lack…

You are welcome, @Sam Starett If possible, please describe the workaround suggested in this community question, so it might help other users in the community looking for the same feature. Thanks!

Hello @SLEETER, MICHAEL Thank you for clarifying your request, sorry for my misunderstanding. Actually, there is no "default assigner" in Jira. All the users with the Assign Issues permission can assign issues to other users in a Jira project, as long as the users selected in the assignee field have the assignable user…

Hello @vinkatkuri Welcome to the Atlassian Community! Indeed, I believe that your CSV is missing the whole issue-key of the existing sub-task, causing the system to try to import it as a new sub-task and failing due to the incorrect parent ID. The issue key of your sub-task is composed of the Project key + The issue number…

Hello @Ekaterina Golyagina Welcome to the Atlassian Community! Per your description, I understand you would like to display the percentage of resolved sub-tasks for each Story in the issue navigator page when using the "List View" or in your Dashboard Gadgets. Is that correct? Unfortunately, it's not possible today to…

Hello @Ruben IV Asuncion Welcome to the Atlassian Community! To ensure the new assignee is mentioned in the comment action of the second "IF" of your Automation rule, you must re-fetch the issue to update it with the new field values added between the first and the second conditions (ifs). Better explaining, Jira…

Hello @Rhea Mehta Welcome to the Atlassian Community! Please allow me to provide you with some context about the Time in Status field so we can confirm we are on the same page here: The default time in status field is created to configure the Average Time In Status gadget, which displays the average time status for…

Hello @eirens Thank you for reaching out. By the description of the error, I believe you might be facing the bug below, where a deleted issue type still linked to your workflow scheme: Cannot Edit Workflow Scheme with error Issue Type does not exist Could you please check what is the issue type related to the ID "10017"…

Hello @Patricia Campos Thank you for reaching out! Here are some good practices applied by Jira users to keep the storage under the available in your current plan: * You can use the backup manager to properly export your issues together with the attachments periodically. You can refer to the documentation below for more…