Petter Gonçalves Atlassian Team

Hello @Tina Kelly Thank you for the details provided. After some time checking with our PMs, I confirmed that the Basic roadmaps for Jira Standard was not fully released for Atlassian customers yet, and it's still on beta implementation. Our PMs and developers are currently working to get it fully implemented. You can…

Hello @Scott These would be the steps to check any existing errors in the development tools console of your browser (Using Google Chrome): * Reproduce the error by clicking in the Simplify workflow button * Right-click anywhere in the page > Click on Inspect * Click in the Console tab and check if there are any lines…

Hello @Benjamin Daugherty Sorry to hear you are facing a problem. I understand you are trying to use the Advanced options to edit one of your queues in Jira SD and the changes are not being applied when you click to save it, however, I didn't understand what do you mean by "the advanced box used to fill in the whole top…

Hello @Scott Thank you for your answers. Can you also please confirm if any errors are returned in the development tools of your browser when reproducing the error in each browser you tested it? Sorry if I didn't highlight the question above in my last answer, but more details of the error in the console of the browser is…

Updated answer, September 2020 Besides the bug mentioned by @Branden McElveen (JRASERVER-62486), another possible cause for the error above would be the conflicting system JAVA. To properly diagnose and work around this problem, you can follow the details of the documentation below: Cannot start JIRA after fresh…

Hello @Reinier Bodemeijer Welcome to the Atlassian Community! In fact, Jira Software application is a standalone product so you just need a Jira Software license to make it work. In other words, you don't need a Jira Core license to use Jira software. Additionally, I see that your Jira software license is currently active,…

Hello @Tina Kelly Welcome to the Atlassian Community! Jira has two plans that provide you with a roadmap report that can be used to displays the timescales for Tasks and Epics on your board: In the Standard Plan, you can use the Basic roadmaps feature: Basic Roadmaps - Jira Standard In the Premium Plan, you can use the…

Hello @Sapna Jangid Welcome to the Atlassian Community! Since this is a development question, I believe the best place to ask for help is in the Atlassian Developer Community: https://community.developer.atlassian.com/ The mentioned portal was specifically created for development questions, where you will find articles and…

Hello @[deleted] Thank you for reaching out. The behavior you are facing where duplicate links are displayed in your application navigator and cannot be deleted is caused by some scenarios, as described in the documentation below: Remove Application Navigator entry from Jira server database To properly remove the app links…

Hello @LeRon Atkins Thank you for letting us know the steps you took to solve your issue. Have a nice week ahead.

Hello @Scott Thank you for reaching out. There are a couple of scenarios that might return an error when trying to simplify your workflow, however, I confess that I never saw the weird error displayed to you with no further details. In order to better troubleshoot the issue, can you please try to reproduce the same error…

Hello @Matthew Lewis Thank you for reaching out. I understand that you are looking for a way to search for exact text and also include more validators (as minimum character limit) to avoid users to bypass the field validation with aleatory characters. Is that correct? Unfortunately, there is no way to use the equal (=)…

Hello @Kristy Borgonah I just received an answer from the team that was handling your request and they mentioned that some adjustments were done and now the file can be downloaded. Can you please check if you can download the sample slide template for the Learning Circle now?

Hello @LeRon Atkins Welcome to the Atlassian Community! Your issue is probably being caused because the Jira email handlers are reading the header of the emails sent and they are returning Auto-Submitted: auto-generated, so the system automatically rejects the email. In order to properly avoid this problem, you can…

Hello @marciszewskimarek Welcome to the Atlassian Community! I'm not sure if I completely understood your request, but I believe you are looking for a way to export issues to CSV when they get transitioned to a specific status in your workflow. Is that correct? I believe the best way to achieve your goal would be by using…

Hello @Nhat Phan Welcome to the Atlassian Community! Could you please provide us with the version of your MySQL database and the version of your Jira Server Application? The error returned describes that at least one of the characters in your description field can not be added in your database. The root cause of this error…

Hello @Maribel Diaz Thank you for the details. Please, provide us with the following details so we can better troubleshoot the issue and confirm we are on the same page: * Maybe a cache issue should be causing the problem. Try to open your site on a different browser and using incognito mode. * Once you opened your site in…

Hello @ADITYA V Welcome to the Atlassian Community! I confess that I'm not aware of which permissions are required to integrate Site-improve with Jira, however, I can confirm that the API token generated in Jira should work as a password and allow the exact same permissions added to the user for which the API was…

Hello @Neenu jose Thank you for reaching out. Can you please provide us why exactly fo you need to add an APP ID you are trying to add in your Jira Cloud site? Additionally, can please confirm exactly what application you are trying to integrate with Jira? I must confess that I'm not aware of any ways to integrate Jira…

Hello @Maribel Diaz Welcome to the Atlassian Community! Can you please confirm which system/site you migrated from? Also, can you provide us with the import process you followed? By the description of your issue, I believe you might be facing one of the following scenarios: 1 - Some of your project permissions were removed…

Hello @Grant Otto Thank you for the details Can you please provide us with the information requested before? We still need the following info: Additionally, check if your Product access menu is properly configured with the site-admin group in the Administration Access tab. More specifically, check if you are added to any…

Hello @Keerthi Math The number of defects is displayed in the same gadget at the Count column, as you can see in the screenshot above. The total number and the number of defects per status as well. Let us know if you are looking for something else.

Hello @ananya.t Welcome to the Atlassian Community! Can you please provide us with the app you are using to properly integrate Jira and Testlink? Also, can you please provide us with a screenshot displaying how you are creating the bugs so we can have a better understanding of your issue? If the integration uses the own…

Hello @Grant Otto Welcome to the Atlassian Community! Right now, I see you have two different accounts active on your site (One using the @gmail domain and another one using your company domain). Can you please confirm to us which one you are trying to log in and use to manage your projects? Additionally, can you please…

Hello @Santosh Kumar P Welcome to the Atlassian Community. Indeed, the Account ID of users can have different formats in Jira, not restricted to the two you selected. It can have several formats, like the ones below: Example 1 - 557058:5aedf933-2312-40bc-b328-0c21314167f0 Example 2 - 5c00beb62434bf3a1a91d5d6 <br>Example 3…

Hello @Keerthi Math Welcome to the Atlassian Community! Can you confirm if the defects you are referring to are provided by a third-party app integrated with Jira? or is it just a custom issue type created in your site? Also, can you let us know if the "pass" you referred to is a type of status or resolution? Considering…

Hello @Michael Gonzalez Welcome to the Atlassian Community! Per your JQL query, I understand that you would like to return the issues where the "Time Entry date" is 6 days before the start of the current month or after that date. Considering the current month, you want issues where the "Time Entry date" is filled with…

Hello @Deniz MAT Welcome to the Atlassian Community! Using the default import options of Jira (JSON and CSV), you can configure some fields (Start date, end date, etc) and comments to be added with a past date, however, only the JSON import can import issue history with its full details. That being said, could you please…

Hello @Katerina Kovriga _Stiltsoft_ Thank you for reaching out. The only editor available for Jira Server at this moment would be the Wiki markup, so I'm afraid there are no other ways to add external links to Jira except for the standard option. We even had a feature request to include markdown syntax in Jira Server,…

Hello @BIjo Punnoose Thank you for the details. I believe you might have misunderstood some of the points I brought up. Sorry if I was not clear about them and please allow me to clarify it so we can confirm we are on the same page here. You mentioned that: I am using cloud Jira and not classic. I knew you were using Jira…