Petter Gonçalves Atlassian Team

Hello Abhishek, There is no right or wrong way to fill data on your JIRA Stories, It will depend on how you use your JIRA and how you would like to organize it. That being said, can you please let us know what are the people meaning when they say that the design instructions shouldn't be part of Jira story description? Is…

Hello Snehal, This integration is not available out of the box, however, it can be performed using the REST APIs of JIRA or by using third-party plugins. If you are not very experienced with code programming, the third-party plugin below might help you to perform this integration intuitively: - Layer2 - JIRA and SharePoint…

Hello Amy, You are correct. The new issue view does not allow you to manage watchers as the old view does, so we created a feature request in order to implement this functionality: - Allow to add other users as Watchers and see the Watcher List in the New Issue View Please, feel free to vote and watch it.

Hello Tony, Per your description, I believe that the way you would like to restrict the issue view (SD Agents - Reporter - other users of the same organization) can be implemented by following the steps below: - Add to your Security Scheme with the parameter Service Desk Customer - Portal Access - Restrict your Customers…

Hello Gourav, There are two add-ons that allow you to search JIRA and Confluence directly from Slack. To search JIRA from Slack: - Stratejos App To search Confluence from Slack: - Obie for Confluence Both Apps have free versions, however, Stratejos has some paid plans that give you more functionalities if you need.

You are welcome, Yvonne!

Hello Olivier, Sorry, I didn't notice that you are using JIRA Server. Here's the plugin that provides the mentioned post function for JIRA Server: - JIRA Suite Utilities

You are welcome, Abhinav.

Hello Cole, You just need to add a condition requiring that the comment should be Public, as in the screenshot below:

Hello Olivier, Actually, you don't need to use a Script to add the current date to your custom field. You can use the post-function Update issue Custom Field and set the custom field value with the macro '%%CURRENT_DATETIME%%' or '%%CURRENT_DATE%%', which will be replaced by the date/time or only the date when you execute…

Hello Abhinav, This functionality is not available natively on JIRA, however, the plugin eazyBI Reports and Charts for Jira Cloud can provide you this kind of Chart.

You are welcome, Mark. :)

Hello Dan, Unfortunately, this option is not available natively on JIRA Cloud (see JRASERVER-24557), however, you can use the following plugin to perform this query: - JQL Enhancer as you can check in the overview, this add-on Library can be used to search * Issue Links type, status etc

Hello Mark, This was an intended behavior since all the functionality that you can implement using multiple WHEN can also be implemented using multiple CONDITIONS (IF) with JQL or Multiple Automation Rules. The objective of this change was to fix some bugs with this feature and help customers to better organize the…

Hello Chandan, Unfortunately, there is no way to copy the options of a created contexts, however, maybe this Script Runner plugin in-built Script can help you, as mentioned on the answer below: Is it possible to copy a custom field context?

Hello Shalakak, Actually, the link you should be looking to in order to get all the worklog ID list API is the one below, so you can see it is not supported:…

Hello Dima, As Jobin mentioned, the ideal tool for a Knowledgebase is Confluence, as JIRA Service Desk KBs are very limited. However, we have a plugin that can expand some functionality of JIRA Service Desk and may give you something similar to what you are looking for: Refined Theme for JIRA Service Desk

Hello Andrew, You can follow the steps below to configure the charts as you need on your dashboard: - First, create a single filter for each month that you want to display as a Pie Chart (Let me know if you need any help with this) - Navigate to your dashboard and click to add a new gadget and Select Pie Chart: - Add a new…

Hello Roberto, The version you are using is the same as mine, which has complicated this issue a little bit. I believe that may be a feature flag or detail has been changed on your site, however, we will need you to contact our Support team in order to further investigate this.

You are welcome, Yashveer.

Hello Roberto, The version of your JIRA Cloud can be checked on the "?" Icon (About JIRA), at the bottom-left corner of JIRA Application.

Hello Roberto, This is really strange. I can only think about three possibilities that can be causing it: - JIRA new updates have been applied and, for some reason, removed this option - I would need your JIRA Cloud Version to confirm if this is the case. - The current projects you have on your site does not support the…

Hello Melissa, I checked that you marked my answer as accepted. Have you managed to solve the issue or do you still facing the same problem?

Hello Raghavendra, After some time searching for any related errors, I found out that this behavior has already been reported to Atlassian as a bug and it'currently on our roadmap to be fixed: "View in Excel" feature on "Backlog" of Agile boards leads to a 404 error page That being said, I recommend you to watch the…

Hello Alison, Can you please provide us more detail with screenshots so we can better check this behavior? Also, are you using JIRA Cloud or Server? Usually, the SLA rules execute just fine, so I believe that maybe you are facing some misconfiguration while setting the SLA values.

Hello Steve, Per your description, it seems that you have some tasks that are re-executed from time to time, so you would like to track the frequency the task is executed. Is that right? If I understood it properly, you can use the post function Increment value of a field (provided by JIRA MISC plugin): 1 - Instead of…

You are welcome, James. Let us know if you face further questions configuring the E-mail Handler or the Captcha feature.

You are welcome! Please, let us know if your Admin faces any questions regarding the steps in the documentation.

You are welcome, Victor. We will be waiting for your answer to know if you were able to solve your problem.

Hello Ikingley, In order to change the resolution field of an issue, I recommend you to perform the procedure mentioned in the article and create the "loop" transition in the issue to perform the bulk update. If you add the resolution field to the edit screen and simple edit the resolution for the wrong issues, the field…