Petter Gonçalves Atlassian Team

Hello Jon, I would recommend you to use the CSV import option provided before if you are looking for a free option, however, if you are looking for a more practical option, there are a lot of plugins that you can use to achieve that goal. The one I recommend you is the Automation Lite for JIRA Cloud, where you can create a…

Hello JonJ, It's possible to populate JIRA Description based on the value of any fields, including Components. Please, check the answer below so you can have some insights on how you can do that using Behaviors: - Dynamically populating text field based on selection

Hello Maarten, You must map the field Project Type in the CSV file with the value of the category you want (Software, core or Service Desk), together with the other related Project fields:

Hello Unnati, The Group Picker Custom Field is available on JIRA, you don't need to install any plugins to use it. To add a new Group Picker Custom Field, you can navigate to JIRA Settings > Issues > Custom Field > Add Custom Field. It will be under the Advanced section.

You are welcome, Yvonne! Have a nice week. :)

Hello Unnati, Unfortunately, the field Creator only receives the user which created the issue, not the group. However, you can create a group picker custom field and add a workflow post function that will automatically add a group to the ticket based on the user that created it. Performing the steps above, you will be able…

Hello Jon, For your use case, I think that sub-tasks would be a good feature since you can add them as shipments while tasks are the Contract Request itself. Also, I believe that the import using CSV (Excel) can be useful to create the sub-tasks once many fields are with the same value: - Creating issues using the CSV…

Hello Raphael, You can use the watcher field or any other User picker custom field to notify your users as you need. Explaining better, you can add for each sub-task the next person that will be working on the issue as a Watcher or to a User picker custom field (e.g: Sub-task design, add the dev as a watcher) and then…

Hello Yvonne, In the new interface of JIRA, the option that you can use to administrate filters is the Shared Filters menu under JIRA Settings > System. About your own private filters, you can change its privacy settings on the Details menu:

Hello Claudio, Unfortunately, I'm not aware of any plugin that provides this kind of customization. Also, JavaScript is not allowed on JIRA Cloud, due to performance and security issues as you can see on our Restricted Functions documentation. For now, It seems that our only option is to wait for the feature request…

Hello Alex, It seems you are using an Agility project. The Agility template is a new and simple template used for simple use-cases, where customization is not allowed. To do the kind of customization you are looking for, please create a new project with the Scrum or Kanban template.

Hello Claudio, Unfortunately, this is not possible at this time on JIRA Cloud, however, we have a feature request opened with our development team to implement this functionality: - Control of Agile Card Layout Please, feel free to vote and watch it so you can be aware of any updates regarding this feature.

You are welcome, Jackson. Have a nice weekend!

Hello James, As far as I know, there are no user settings that could be causing this behavior on JIRA. I think that maybe there are some specification (Fields, Status, etc) on the issue that this specific user is changing differently from other users, causing the issue to "Escape" of the board filter. That being said, I…

Hello Amit, You are correct. Once you change the resolution to the correct value, the resolved date will reflect the date you changed the resolution and not when you changed it to the final status of the issue. That being said, you can correct this information by importing the correct value to the resolved date field using…

Hello Leonard, This behavior was already reported to our development team before. Although this is an intended behavior, there are some possible workarounds and options that you can use to estimate your issues as you need. You can check some of these options in the feature request below. Also, please feel free to vote and…

Hello Alex, In order to show your Story Estimate on your board issues, perform the steps below: - Navigate to your project > Project Settings > Screens - Add the field Story Points Estimate to your view/edit Screens - Navigate to your board > Board Settings > Card Layout > Add the field Story Points Estimate to your…

Hello Charu, This kind of information can be returned and extracted using the plugin ScriptRunner, where you can configure a JQL query to return the issues added to sprints after it was started. Please, check the documentation below to know how you can use the function provided by ScriptRunner: - AddedAfterSprint

Hello Jackson, Actually, you can find the comment using the comment String itself to check the visibility of the comment. Please, check the instructions provided in topic Scripting Service Desk > From a workflow function from the documentation below:…

Hello Sergei, I believe that you're being impacted by the following bug: - Blank page is shown when accessing Screens in Jira administration when deleted screen is associated with a workflow This usually happens because one of your deleted screens is still associated with a published workflow. Please check if the…

Hello Sosa, The time remaining is not always calculated based on Estimated - Logged. You have an option to update the time remaining when a time is logged (i.e. because the original estimate may not always be accurate). Also, sometimes customers can be confused when they configure sub-task estimate to be ca=ounted on the…

You are welcome, Carlier. If the same problem persists after the next update, please let us know your JIRA version so we can further investigate it.

Hello Chethan, Actually, I think the automation provided in my first answer should work for this exact case, you only need to properly configure in your workflow the status changes to appear in the Customer Portal. Can you confirm if you are able to perform the steps provided and check if it works for you?

Hello Daniel, To set a custom field with a formatted default value as you need (Red and Bold), you must perform the following steps: - Navigate to the Field Configuration of your project > Find the custom field > Click on Renderers and enable the Wiki Style Renderer - Navigate to the custom field page > Find the custom…

Hello Chethan, Performing the steps provided before, the status will be changed for the issue linked. That being said, Can you please provide us more details about the last feature you mentioned: Is it possible to reflect the changes for each and every transition? All the statuses should be auto-updated in JSD project from…

Hello Robin, Unfortunately, there's no way to escape the behavior you are facing regarding the ampersand in JIRA. We have reported a bug for it before, however, our developers have received a lot of customers complaining that the entities are "passed through" by the wiki renderer, so they left it like it was before:…

Hello Elitsa, Could you please elaborate a little bit more about how intuitive are you expecting from a dashboard view? You can configure Gadgets on your dashboard where you can add JQL filters ordered by projects or any other field as you want, so it can display the issues itself or even reports for your site details.…

Hello @Michelle Lauer, The configuration mentioned by @Nic Brough -Adaptavist- is probably the one that is missing on your site. If you need more specific steps on how you can configure that condition, you can check the documentation below: - How to prevent specific users from executing workflow transitions

Hello Jose, What do you mean by US? If this is an issue-type of JIRA, there's a permission on Portfolio that can be blocking your users from edit Teams: - Shared team management Please, refer to the documentation below for more information about permissions: Permissions in Portfolio for JIRA

Hello Chethan, To configure this rule, you will need to use Global Administration feature, so the rules created can be applied to the projects you want: - Navigate to any project > Project settings > Project Automation > Global Administration - Create the following rule, choosing which projects that the issue should be…