Petter Gonçalves Atlassian Team

Hello Luckasz, As you probably noticed, JIRA automatically create a separated Permission Scheme for each project category, except for Service desk that creates a permission scheme for each project: Core (Default Permission Scheme) Software (Default Software Scheme) Service Desk (Jira Service Desk Permission Scheme For…

Hello Carlier, Actually, the panel should be available once the add-on is installed. Are you using JIRA Server or JIRA Cloud? Is the panel appearing in the old view for you? To roll back to the old view, click in your profile picture on the bottom left corner > Personal Settings > Disable the lab feature Also, navigate to…

Hello Ian, Actually, you should be able to add the Due date field to a Kanban Project. Can you provide me what exactly is not available for you on this template? Anyway, I can recommend you other two possible templates that can work for your business: 1 - Project Management This is a template that uses only Core…

Hello Ian, JIRA already have a field called Due Date so you don't need to create a custom field, but only to make the already existing field required. To do it, you can configure the Field Required Validator to always require the issue reporter to set a value to the Due Date field: - Navigate to your project > Project…

Hello Akhil, The integration is possible by using the third-party add-on Servicenow Connector for JIRA. Can you check if it works for you?

Hello Carlier, On the new issue view, The slack panel can be found by clicking on Open Slack Integration, as you can see in the attached screenshot:

Hello Araceli, The Sprint report will provide you which issues have been completed on the current sprint and which uncompleted ones have been moved to the next Sprint or Backlog. To access the report, navigate to your Scrum Board > In the left menu, Click on Reports > Sprint Report Please, let me know if that's the…

Hello Jordy, The default plugin to integrate JIRA and Slack (Slack For JIRA) only give you the ability to send notifications to your Slack Channels, but not to open new channels and conversations on JIRA issues. If you really need this functionality, I recommend you to use the plugin Slack Jira Integration by Bitband. This…

I'm glad to know your issue is solved, Alexa. Have a nice day.

Hello Alexa, Just to better understand your request, are you trying to create a new Story and link it to a new Epic OR an existing Story to an existing Epic OR an existing Story to a new Epic OR a new Story for an existing Epic? Two options above can be done by configuring a column for the field Epic Link and map the Epic…

Hello Rad, What kind of dependencies you are specifically talking about? Can you provide us with a practical example of how you want to configure it? Per your description, I think that you are specifically referring to issues dependencies, in a scenario where one issue cannot proceed while another is not…

Hello Unnati, Actually, you must add your username to the field creator. Is your username displaying as Unnati? You can confirm it by navigating to your site administration and checking in the Users tab.

We're glad to help you, Simon. Please, let us know if the option provided has worked for you once you have tested it.

Hello Simon, Thank you for your detailed answer. I believe that the only way that you can do this kind of configuration would be by adding a user picker (Multiple Users) custom field that must be filled in the creation of the issue, so you will be able to filter your gadget with the following JQL: "user picker custom…

Hello Simon, Can you please let us know where are you trying to run the query you informed? Is it in an automation plugin or in the own JIRA JQL filter? Should the users from other group be restricted from seeming issues with the label Y or this is only to build a customized filter with an easy display for each team? If…

Hello, I believe that the following plugin can give you the functionality you are looking for: Weekdone Jira Reporting and Dashboard They provide several custom reports, including percentage report that you can use with queries applied only to sub-tasks if you want.

Hello Mayur, Our development team has not informed an ETA for the implementation of this feature yet, but you can vote and give your feedback on that so they can understand how this lack is impacting you.

Hello Pooja, You can add attachments to issues created from your CSV file. To do this, you will need to upload the files to a repository (Dropbox, for example) and specify the URL of your attachment in an Attachments column within your CSV file. I''m also not aware of any custom field that can not be imported/exported…

Hello Pooja, Actually, there are not many challenges to face while import issues on CSV. The CSV file format is very intuitive, where you will place all the name of the fields in the first row and it's respective value in the second row, always using the comma to separate the fields and its values. E.g: Assignee, reporter,…

Hello Magnus, 1 - You can use the Validator Parent Status Validator on the To-do transition of your Sub-task's workflow. This validator will prevent you from moving your sub-task issues while their parent is in the Backlog status. To configure it, Navigate to Project Settings > Workflows > Click on the transition >…

You are welcome, Robby! Have a nice day.

You are welcome, Stian! Have a nice week and let us know if you need anything else.

Hello Robby, To use Story points on other issue types, you must change the context of the Story Points field by following the steps below: - Type gg and search for Custom fields or Navigate to JIRA Settings > Issues > Custom Fields - Find the field Story Points > Click on the Three dots Icon > Configure - Click Edit…

Hello Mamatha, Are you just needing to only return the issues with the label you want on the board or you are trying to somehow also "Block" the issues with a specific label from being transitioned to any status but "To do"? Just to better contextualize, your board columns are mapped to the issue Status, so the status will…

Hello Paul, The new issue view is still a lab feature on JIRA, so our developers are still working to implement some functionalities to it. The one you mentioned, was already reported to our development team, so you can vote to increase the impact of the ticket and watch it and be aware of new updates: Allow to add other…

Hello Jon, For your specific use-case, I recommend you to use Automation for JIRA Cloud add-on. Using it, you can create a simple rule that will automatically transition your issue to a determined status when a field receives a value. That being said, you can configure multiple rules like this: IF Cargo (Field) = loaded…

You are welcome, Jia. I'm sorry that I could not further help you with this request.

You are welcome, Liam. I'm glad to know my answer was useful for you.

Hello Jon, Per your description, I'm not sure if you are looking for: A validator - Block the issue from being transitioned until it matches a determined value on a field) Or a post function - Transition issue once they have met a determined value on a field. Can you please tell us which would be the target you are looking…

Hello Waldir, To export all attachments on your JIRA Cloud site, I would recommend you to do a whole backup of your JIRA instance, you can find more information in the Administering Jira Cloud Applications. Please, let me know if it works for you.