Petter Gonçalves Atlassian Team

Hello John, I think the best option to achieve your need would be to add a Custom field in the last transition to resolve the issue and add the KB as you need. You can use automation or even make that field required if you want. Have you already tried this option?

Hello Melissa, I think you've misunderstood the concept of a locked field. The fact that the field Sprint appears as locked in the field configuration just means that it's hard-coded and can not be altered, but it doesn't mean that you can not use it. That been said, I would like to let you know that Sprints is a…

You are welcome, Anna. Have a nice day.

Hello Robin, You are correct. It does not seem to be a feature to come in the future. Allow me to explain this choice: The target of next-gen projects is to give the simplicity that some customers are looking for when planning their path, avoiding unnecessary features that would turn things cumbersome for some use-cases.…

Hello Robin, Unfortunately, you can not link issues that are not from a next-gen project with Epics from a next-gen project because this kind of Epics does not have an Epic-name. That's why it is being displayed as unlabelled. I agree with you that it can cause some confusion. If it's intended that classic issues should…

Hello Has, Actually, when you link an issue to another one, both issues are properly linked to each other, so it's a two-way relationship. :) In order to better understand your issue and provide you with more information about it, we need the following information: - What are the JQL queries you are using to export both…

Hello Emmanuel, This problem usually happens when the Epics are not returning in the board filter. That being said, can you confirm if your Epics are also tagged with a label and are properly returning when you run your board filter in the issue navigator? Additionally, can you confirm if the Epic statuses are properly…

You are welcome, Iakiv. Actually, I believe that it should be working like this, however, we still working to fix the bug mentioned before. Have a nice week!

Hello Kathryn, the next-gen board is a feature focused on the simplicity for users which does not want the features provided by the classic Kanban and Scrum Board. That being said, you're correct. There is no way to change the filter of next-gen boards. The board will always use the default filter project =…

Hello Ed, Natively, there is no way that you can return this kind of information on JIRA, however, there are some options that could work for you: 1 - You can use JQL tricks plugin with the function movedIssues([type],[From],[To]), as you can see in this documentation: - J-Tricks documentation 2 - If you are on JIRA…

Hello Malcolm, Can you confirm to us if you are using JIRA Cloud or JIRA Server? JIRA has its own notification system to send e-mails when an issue is created, however, for SMS notifications you will need to use a third-party application to perform it. If you are using JIRA Server, I recommend you to use the…

Hello Holly, Can you please provide us more information about the feature you are referring to? Is ask you this question because there are several plugins that provide a time tracking functionality, but the Time Tracking feature natively on JIRA is manually configured with work logged/estimation and does not work as a…

Hello David, I think that the way you are configuring your scenario on JIRA is one of the most common and efficient ways to organize your user stories and procedures. The status you mentioned for the documentation and rollout of the Stories can be configured in the same workflow, however, configuring two different views…

You are welcome, Igor. Have a nice week!

You are welcome, Eli. Have a nice week.

Hello Ken, Thank you for your feedback. In fact, we've already reported this behavior and our developers are currently working to fix it. Please, watch the reported bug below to be aware of the updates regarding this issue: - Time tracking not updating

Hello Scott, By default, if you don't have sprints enabled, the done issues will be automatically removed from your next-gen board after 14 days, including from the backlog view. That's the current expected behavior for Next-Gen projects. Can you confirm if that's the case for you?

Hello Jacob, Maybe the plugin Simple Cloud Files Jira can give you the functionality you are looking for, so you can organize your issue attachments using folders and categorize it. Can you check if this is what you are looking for?

Hello Thadd, Actually, the time range that appears in the field when you move the mouse over it are only suggestions from the system and not hard-coded values of the field. That being said, if you click on the field, type backspace and type the value you need (for example 2:00 am), it will accept with no problem. Please,…

Hello Carlos, Yes, it is possible by configuring a custom rule with the following details: Please, let me know if this is the functionality you are looking for.

Hello Venkatesh, I have not used this plugin before, however, I could find the contact of the application owner and his home page, so you can directly contact them: - https://www.tasktop.com/ Please, let me know if they give you any insights into the installation of the plugin.

Hello Shanon, Please, allow me to address some of your points: 1 - Yes, a site Administrator is able to edit which users should be able to access the project or change the project lead even if he is not added to any of the project roles and can't even access it. To do this, the site administrator must navigate to the…

Hello Rob, Per your description, you are correctly configuring your workflow and post function to copy the value from the parent issue when you create the sub-task. I would look for the following possible problems: - Check if you have properly published your draft workflow once you performed the change - Check if you don't…

Hello Carolin, Please, feel free to bote and watch the feature request below to be aware of any updates on this feature and increase its priority: - Change the color of an Epic in a Next-Gen project

Hello Preeta, Please, check the use-case and instructions on the documentation below to know how you can organize your team planned leaves and sick leaves using Tempo Timesheet plugin: - Using Tempo Timesheets for Vacation Planning

Hello Raynard, I've never tried to set issue property with the own automation of JIRA, so I'm not sure how this is applied on the issue, however, I've checked that if you perform it in a workflow status and configure the automation only to move this issue for that status after the time you want, it should work. Can you…

Hello Raynard, To achieve this kind of functionality, you will need a plugin that will automatically transition an issue to a specific status when a specific amount of days have passed and then add the correct properties to that status. I recommend you to use the plugin Automation for JIRA and create a rule like the one…

Hello Venkateswara, I'm afraid that the only option to integrate both JIRA and IBM RTC is using the third-party plugin Tasktop, as you have mentioned. Are you facing any problems to integrate it or only looking for a different option? Here's a video with details on how you can perform the integration:…

Hello Steven, To return all issues that have been "touched" by a specific user on JIRA, you will need to use a plugin to do this. My recommendation is to use JQL Search Extensions for Jira that provide you a new parameter to search for any updated details on issues.

Hello Eli, Unfortunately, the Start Date field is locked and you can not set a default value for it, however, there is another option: You can configure a separated workflow to your Epic issues where you would add the post function Updade issue Custom Field to automatically update the field with the date you want, once it…