Petter Gonçalves Atlassian Team

Hello Anna, Can you confirm if the option that you are not being able to find is the one in the screenshot below? If this is the option you are looking for, you can find it by navigating to Issues and Filters > Search Issues > Clicking on the three dots icon That being said, this feature is configured based on the columns…

Hello John, Per your description, you would like to display in a swimlane all the issues in your project that are linked to issues in another project. Is that correct? If that's the case, you will need a plugin to return this information. The Script Runner plugin give you some a JQL parameter that provides you this kind of…

Hello Lakiv, If you open the image you've attached to your issue and right-click on that > Copy, you can paste it as a thumbnail in the description: However, I found the following bug reported on our portal: - New Issue View: Pasting screenshot No Longer Working in Some Browsers That being said, I believe it will only work…

Hello Igor, The post function Update Issue Custom Field works well to update a field with a specific value, the current user (When talking about user picker fields) and current date/time (When talking about Date/time fields), however, it does not have a macro to specifically set the earliest Unreleased Version to a field.

Hello Jeff, A possible workaround would be to configure the Slack address to your filter subscription, so the e-mail could be sent and stored in Slack. Please, check the documentation below to know how you could do it: - Send emails to Slack

Hello Toke, Usually, Next-Gen boards cannot be manually deleted, however, it's automatically deleted once you delete the project. That being said, the only possibility to face the error you are currently facing would be if the board is related to an existing next-gen project that is Private on your site, and you are not…

Hello Nelson, Thank you for your answer. Now I've understood what you were meaning. Unfortunately, the Epic Link field was not implemented yet to identify the relations between Epics and Stories on Next-gen projects. That's why you are not being able to find those relations using JQL. We have identified this problem a…

Hello Jeff, Unfortunately, I think there is no way to send the notifications directly from a filter subscription to a Slack channel, however, the plugin Slack JIRA Integration provide you the option to filter notifications by priority, component, resolution, labels, status, type, assignee, reporter, epic, and sprint.…

Hello Nelson, Actually, the search using JQL is a global feature that works for any kind of projects and does not change for Next-Gen projects. You just need to navigate to Issues and filters > Search Issues. P.S: If you are not using this way, please let us know how you are searching for issues. That being said, you can…

Hello Robert, That's strange. You should be able to map the Issue key field as you need. Please, ensure that the following details are properly configured: 1 - The fields are properly separated by comma in the import file like this: Issue Key, Issue id, Parent id, Summary SD-18, 10049, 10006, testing summary text 2 - To…

Hello Ellyza, As you can see in the documentation you mentioned, subtasks will be lost in this migration process, since new Gen projects do not allow the creation of sub-tasks issue types yet. That being said, if you still want to migrate your issues to a next-gen project, I would suggest you change the issue type of your…

Hello Igor, Unfortunately, that was the only solution I was able to find to achieving it. Maybe there are other possible workarounds for this using other plugins, but not natively on JIRA.

Hello Hrnjaz, Indeed, I believe that this acronym is related to "Service Desk Server" project type or to an internal project of your JIRA Server application with this name.

Hello Murugan, I think the query below should work for you: - resolutiondate <= startOfweek(-1w) or resolutiondate >= startOfweek() Also, you could search for tickets that were not closed in the last seven days: - resolutiondate <= startOfday(-7d) or resolutiondate >= startOfday()

Hello Nicolas, Thank you for your feedback. In fact, this behavior was already reported to our developers in the link below: - https://jira.atlassian.com/browse/JRACLOUD-70983 Please, watch and vote on this feature request so our developers can have more insights and increase the priority of this.

Hello Ethan, The restriction to edit the ownership of the board is not related to the board itself, but to the filter that it is linked to. That being said, I would recommend you to perform the following steps: - Type GG > search for Global Permissions - Check if you are properly added to the permission Manage group filter…

Hello Igor, As you can see on this answer, you can use the plugin Script Runner and configure the following Script to get this functionality: import com.atlassian.jira.component.ComponentAccessordef versionManager = ComponentAccessor.getVersionManager()def projectManager = ComponentAccessor.getProjectManager()def project =…

Hello Gemma, Can you please let us know what are the fields you are expecting the estimation to be calculated from? To configure your Board estimates, you must click on the Three dots icon > Board settings > Estimation and select the fields you would like to use: Story points or Time Estimate. Please, let me know if this…

Hello Yi Dong, You can use the Structure for JIRA add-on to perform this operation, as you can see in the answer below: - https://community.atlassian.com/t5/Jira-Software-questions/Can-I-import-Epics-and-Stories-together-in-one-CSV-file/qaq-p/665219

Hello Oliver, Just to clarify one thing about this sentence: I'd like it to function so that every time a customer in those groups raises a ticket she receives an email notification. When you say customers, are you meaning customers from JIRA Service Desk, is that correct? And when you say groups, are you meaning…

Hello Joseph, As you can see in this documentation, Atlassian has a Dev environment that you can use to develop new Add-ons and test new functionalities: - Dev environment of JIRA It has the same functionalities of a production instance, however, you have a limited number of licenses: * JIRA Core: 5 users free * JIRA…

Hello Hrnjaz, On JIRA, the Acronym SDS means "Service Desk Server", however, I'm not sure if that's what the person which designate this task for you means since you are using JIRA Cloud per your tag. Could you please confirm if that's the case? If your team have already signed-up for A JIRA Service Desk instance, please…

Hello Robert, You can use the add-on Script Runner and run the following Script to delete all inactive workflows (Except the default): import com.atlassian.jira.component.ComponentAccessordef workflowManager = ComponentAccessor.workflowManagerdef schemeManager = ComponentAccessor.workflowSchemeManagerdef sb = new…

You are welcome, Lyndsay. We will be waiting for your feedback to know if it worked.

Hello Lyndsay, The best option would be the one you tried with the custom field: - Create a 'User Picker (multiple users)' Field to add your users that should be notified - Add the field to your project screens - Add the field to your notification scheme: Please, let me know if it works for you.

You are welcome, Frank. The condition you used was a good idea as well. :)

Hello Dimitris, Please, refer to the article below to know how you can remove the native Log Work option from JIRA: How to disable the Log Work option in JIRA

Hello Shanna, To hide issues from your queue, you only need to edit the Queue filter and add a parameter to remove the done status and all the other you want: Adding the parameter above, it should remove the done issues from your queue although they will be still existing in your project.

Hello Shanna, Can you please be more specific on where you would like to hide these statuses? Could you give more information about what you are trying to achieve? You will need a status to considerer issues as resolved once it's completed, however, it doesn't need to be the default Done status. If you want to completely…

Olá Malu. 1 - Para fazer isto, você pode criar um novo esquema de notificações em branco e adicionar ao projeto que você deseja não receber mais notificações. Para criar um novo esquema de notificações, navegue para Configurações do JIRA > Itens > Esquemas de Notificação e clique em Adicionar novo Esquema de solicitação 2…