Petter Gonçalves Atlassian Team

Hello Lorenzo, Thank you for contacting us. Please, perform the following steps and let me know if it works for you: - To ensure that you are not facing a cache problem, could you please try to clear the cache and cookies from your browser, reopen it and try again? If possible, check if the same problem is happening in…

Hello, Nikola. Indeed, JIRA REST API is not currently working for Epics on Next-Gen projects. All calls are failing with a 404 and permission error message, as you mentioned. We've reported a bug with our development to fix it: - Agile rest api for epic is not working for Next-gen projects Please, watch the bug report…

Hello Linda, Thank you for raising this question. I completely agree with you that a button to collapse all Sprints would be very useful for some teams. Unfortunately, JIRA does not have this functionality on Cloud, that's why we have opened the following feature request with our development team: - Collapse/Expand All…

Hello Javier, Unfortunately, there are no plugins on Cloud platform that provide SLAs on JIRA Core projects. Checking the reviews of the SLA PowerBox plugin, they are waiting for more requests to build a new version for JIRA Cloud. Please, feel free to contact them and vote for the implementation of this plugin: - SLA…

Hello Soundariya, Thank you for raising this question. The Next-Gen projects are really limited when we talk about customizations. Explaining better, the Next-gen project template was built for those customers who do not want to deal with the complexity and several features available on the Classic project's template.…

Hello, Thank you for raising this question. Checking this Gadget on my instance, I could confirm that this gadget is not displaying the correct percentage only when you choose the Issue Type field to group the issues. We have reported a bug with our development team to fix it: - The percentage is incorrectly displayed on…

Hello Winscon, Usually, this problem happens when the resolution of some issues is configured with a value, so the system considers it as closed. I really believe that the resolved status is with a valid resolution, so this might be the root cause. Please, perform the following steps to identify the issues that are not…

Hello Joshua, The documentation you provided is referring to the plugin Portfolio for JIRA, that's a road mapping tool very helpful to track your projects: - Portfolio for JIRA That being said, if you are looking for instructions to define the working hours of your team for the native time tracking tool of JIRA, you can…

You are welcome, Thays. If you can provide us with more insight about the feature you are looking for, I think I can search for other options to help you. Also, let me know if you get stuck in any of the steps provided before.

You are welcome, Philip. If the problem happens again, please let me know. Have a nice day!

Hello Thays, Than you for raising this question. Indeed, it's not possible to require the child field from a select list to be required natively on JIRA, however, you can use a simple Script validator provided by ScriptRunner plugin to achieve it: cfValues['your cascading field']?.values()*.value.size() == 2 We have a bug…

Hello Philip, Harvest Time Tracking seems to be properly working for me on Next-Gen projects: Have it worked for you before or Harvest panel never appeared for you like in the screenshot attached? If possible, provide us any screenshots of your Issue view. Could you please give us more details on how you created this…

Hello Jason, Thank you for the clarification. The new issue view is still a lab feature on JIRA, so our developers are still working to implement some feature to it. Answering your question: Yes! Our developers have already added to their roadmap the ability to sort the activities of the issue in the new issue view and are…

Hello Vladimir, Thank you for raising this question. I'm not sure if I've properly understood your question, but JIRA Scrum board in the backlog and Sprint views are automatically sorted by Sprints. In fact, the Scrum board view is splitted into sprints: That being said, could you please send us a screenshot of the view…

Hello Yinka, Thank you for raising this question. Could you please provide us with the kind of notifications we are dealing with? Is it issue updates notifications, customer notifications? If possible, provide us with a screenshot of the notification you are referring to so we can better understand your request? We will be…

Hello Sarath, This kind of personalization is not possible natively on JIRA, however, there are several plugins that provide you with this behavior. My recommendation is to use Automation for JIRA (300 free executions per month), so you can achieve your goals by configuring a simple rule like the one below: This add-on is…

Hello Alicia, Thank you for your feedback about this issue. Indeed, the Next-Gen project template is a beta feature where our developers are still implementing new features and integration with other tools, including Portfolio. We have already reported a feature request for this matter here: Add support for EPICs from…

Hello Jason, Thank you for the screenshot and your feedback. In the new issue view, it is indeed not possible to reorder the comments of the issue, however, I was able to do it in the old view by clicking in the Arrow I mentioned and displayed to you in my last answer. That being said, I'm really curious about this…

Hello Jason, Thank you for raising this question. Could you please provide us which is the view you are referring to? Preferably, would you mind to provide us a screenshot displaying the screen you are referring to? Per your description, I believe you are talking about the comment sessions under the issue view. If I'm…

Hello Andrea, Thank you for raising this question. Yes, JIRA can be used to organize product development too. More specifically, you can use JIRA Core application to do this. JIRA Core was developed in order to provide a better solution for customers that were using the classic JIRA software (Built for Software…

Hello Stefano, Analyzing other cases and customer instances using portfolio, I have faced several names for this "Parent of the Parents" issue type. Please, let me know if one of the options below works better for you: - Master - Parent - General - Father - Main - Alpha Please, let me know if one of the suggestions above…

Hello Max, Thank you for raising this question. I believe the root cause of this issue is indeed the number of cards in your Trello boards that are causing the import to timeout. We have already reported a bug to fix this behavior: - JsonSyntaxException: Expected BEGIN_ARRAY but was BEGIN_OBJECT error with Trello Importer…

Hello Jonathan, Thank you for raising this question. Can you please let us know if you are using a Classic project or a next-gen project? If you are not sure about it, please provide us a screenshot of your project main page. I believe that one of the fields is a custom field created by other user or provided by a…

Hello James, Thank you very much for your feedback about this behavior. Indeed, there are several functionalities that work in a different way in the new issue view as well. That being said, I recommend you to provide this feedback in the following feature request so our developers could better understand how these changes…

Hello, Thank you for raising this question. Just to ensure that we're on the same page, you are meaning the screens added to your workflow transitions, is that correct? If that are the screens you are meaning, they are automatically copied when you copy the workflow, however, if you are planning to customize these screens…

Hello Matthew, To configure the two transitions, you would navigate to your project settings > Workflow > Click to Edit your workflow and add the two transitions and statuses like below: I added the names Respond Support Question and Give Feedback - Problem Solved to the transitions so the customers could better understand…

Hello Ajay, Thank you for raising this question. I would like to kindly ask you to perform us some more context about the final goal you are trying to achieve here. Once you flag the reporter field on the Configure Field tab, as you are displaying in your screenshot, it should keep displaying the Reporter field for the…

Hello Jörg, Thank you for raising this question. JIRA subscription billing is based on the user tier at the end of your monthly billing cycle. In Annual subscription, it works in the same way, but with a discount of two months per year in your subscription. That being said, let's suppose that you have 8 users on your…

Hello Andrea, Thank you for raising this question. Can you confirm if you are using a Classic Project template or a Next-gen template? Also, are you an administrator on your project? If you are using a Classic project template, maybe your issue-type scheme only have these three issue types configured for it. To configure…

Hello Dmitry, I'm sorry, but I think that your screenshot has not been attached. Can you please attach it again?