Petter Gonçalves Atlassian Team

Hello Susie, Welcome to Atlassian community. You mentioned that only issues from two columns of your board have disappeared once you migrated your issues to your new workflow, right? When you perform a workflow migration, you will need to map all your issues to the new status configured in the new workflow. That been said,…

Hello Anshul, I hope you are having a nice day. As @Laurens Coppens mentioned, you will need to check with ServiceNow what API would create the issues and copy the fields as you need, while checking what APIs from JIRA should trigger the script. For JIRA REST API reference, you can check the documentation below: - JIRA…

Hello Martin, Actually, you can link both new Stories and Epics in a single CSV import, by simply specify Epic Link mapping in your stories, Example: Issue Type,Epic Name,Summary ,Epic LinkEpic , my-epic,Build a car ,Story , ,Build an engine, my-epicStory , ,Buy some tires , my-epic The example above will create an epic…

Hello Joe, Thank you for your answer. If you are clearing the resolution field with a post function when the issue is reopened, so the problem should not be happening at all. That's the correct way to clear the resolution field when an issue is reopened. Another possibility that could cause this problem is that someone has…

Hello Daniel, I hope you are having a nice day. Checking the tags you added, I believe you are using JIRA Cloud, right? As you can see in the drop-down of the page you linked, the issueLinkType parameter is not available on JIRA Cloud. It is only available on JIRA 8.0 Server: We have a feature request opened to implement…

Hello Mike, I hope you are having a nice day. You are correct to say that the default JIRA x Slack integration does not provide notifications on mentions, however, there are some options that you can use to build your own integration using third-party add-ons. The easiest option that I found to implement such integration…

You are welcome, Zane. Have a nice week and let us know if you face any new questions regarding this behavior. :)

Hello Richard, I hope you are having a nice day. There are several ways to configure your JIRA tasks and better organize them. It's completely up on how your team would better understand and fit. Per your description, I would configure tasks and sub-tasks to perform the hierarchical relationship you want (Big task…

You are welcome, Maciej. Let me know if you face any questions while configuring the plugin. Additionally, here's some documentation if you would like to know more about Smart values and other features of the Automation Add-on: - Automation for JIRA Documentation Regards.

Hello Maciej, I hope you are having a nice day. Unfortunately, JIRA Service Desk automation does not provide you with the functionality to reference the source values of the trigger issue in custom fields. We have a feature request to implement this functionality here: - Add more variables to THEN automation rules Feel…

Hello Soriano, I hope you are having a nice day. Analyzing your description, I believe that Tempo timesheets add-on is the tool you are looking for: - Tempo Timesheets This add-on will provide you with an easy way to manage and approve the time tracking and leaves of employees with a bunch of useful reports. Let me know if…

Hello Sandrine, I hope you are having a nice day. As you can see in this documentation, you can use the following code to set Affects Versions, Fix Versions or Components: User remoteUser = componentManager.getJiraAuthenticationContext().getUser() MutableIssue issue =…

Hello Derek, I hope you are having a nice day. The only option that I found achievable to return the name of the related user id would be by running the bulk get user REST API call to return all the user details and build a script replace it in the CSV file: GET /rest/api/3/user/bulk For more information on how you can use…

Hello, Welcome to Atlassian community! Sub-task is a different kind of issue type that you can use to split up larger pieces of work into tasks that can be assigned and tracked separately by your teams. That been said, sub-tasks can only be created under a standard issue type (Task, Story, bug, etc) by clicking on the…

Hello Zane, Welcome to Atlassian community. Just to confirm the order of the steps you took to reproduce the problem: 1 - Moved a Story to project A backlog to project B backlog 2 - You moved the Story in project B to a Sprint 3 - The sprint that was configured on Project B started to display in project A together with the…

Hello Venu, I hope you are having a nice day. I understand that you would like to customize the default priority field (see screenshot below) only for a specific project, not applying this change to other projects in your JIRA site. Is that correct? Can you confirm if you are using JIRA Cloud or Server? Unfortunately, this…

Hello, Welcome to Atlassian community! The default approval functionality is only available for JIRA Service desk, however, you can implement a similar workaround on JIRA Software by adding conditions to your workflow. The steps would be: * Ensure users are grouped by department, for example: User Dept A, User Dept B. *…

Hello Arnaud, I hope you are having a nice day. Could you please let us know why you have set up the post function "UpdateIssueFieldFunction; field.name = resolution; field.value = " in your transition? I believe that this is keeping your resolution as unresolved. Try the steps below: 1 - Remove all the post functions…

Hello Joe, I hope you are having a nice start of week. The default behavior of JIRA when you close your Sprint is to pop-up a message asking if you would like to move the incompleted issues to the next Sprint or to the backlog of your board. Can you please let me know where the incompleted issues remain when you close a…

Hello Hero, Welcome to Atlassian community. Portal-only customers have a limited view of JIRA Service Desk, however, it is possible to share multiple requests between multiple customers. To perform such configuration, you should add the customers to the same organization under the customer tab: And select under the…

Hello Maro, Hope you had a great week. Exactly. If you don't want them to send e-mails for some specific request types, you can simply hide the e-mail address from them. Were you expecting something different? Let us know this information so we can check if we have any other functionalities that could help you. :)

Hello Jesse, Welcome to Atlassian community. You are correct to say that the default JIRA x Slack integration does not provide notifications on mentions, however, some partners have developed plugins which extended the integration to achieve this option. Please, check the thread below and let us know if any of the options…

Hello Dennis, Hope you had a great week. The designated issue that you would like to move the sub-issues to has an identifier, like another unique customer field that would much with the linked issue? Or the designated issue would be a common one to all the Sub-tasks which custom field is blank? You could use Automation…

Hello Heather, I hope you had a nice day! Can you please let us know what kind of fields they were talking about? Indeed, there are some custom fields that are not available on JIRA Next-gen projects - Only a limited number of custom field types can be used on it. Here's a detailed article describing all the REST API…

Hello Jon, I hope you're having a nice day. Unfortunately, JIRA JQL search cannot return issues that have the same value in a specific custom field. That been said, the only option that I was able to find to turn your search easier would be to export your JQL issues to CSV and use a spreadsheet application (Excel,…

Hello Melanie, I hope you are having a nice day. You are talking about JIRA Service Desk queues, is that right? For Service Desk custom queues, you can navigate to the queue > Click to Edit > Configure the JQL queue filter with the issues you want to display: For more details on how you can configure your JQL filter, check…

Hello Anne, Did you have the chance to check my suggestion with your team?

Hello Dieter, I hope you're having a nice day. I understand that your reports are not displaying the correct data because you are not closing your issues once the Sprint is finished, but leaving it opened in an "In review" status so your testers can keep working on it. Have I got it right? Unfortunately, I believe there is…

Hola diana, ¡Bienvenido a la comunidad Atlassian! Entiendo que le gustaría crear un filtro que muestre los problemas vinculados a uno específico. Si eso es lo que necesita, puede usar el parámetro Linkedissues y definir la clave de problema vinculada entre paréntesis: issue in linkedIssues (ABC-123) Para obtener más…

Hello Alphonsa, Hope you're having a nice day. I understand that your currently worklog are been replaced when you try to import a new one using CSV import functionality, Is that correct? Please, try import your worklogs together with the author and the time you want it to be registered in seconds, like in the format…