Petter Gonçalves Atlassian Team

Hello Mégane, Welcome to Atlassian community. I understand that you are not being able to find a specific Epic when selecting it under the "Add to Epic" menu of a standard issue. Is that correct? If this I have properly understood it, please provide us the following information to better troubleshoot the problem: - Is the…

Hello Diego, Welcome to Atlassian community! Just to ensure we are on the same page, Issue security levels are created within issue security schemes and let you control which user or group of users can view an issue. That been said, I understand that you want the following: 1) Allow only the group in group Lavoratory to…

Hello Borrias, Welcome to Atlassian community. The assignee field of an issue is a User picker field, so it is expected that you should not be able to add any groups to it, but only single users. This limitation is not appearing only on next-gen projects but also in any kind of projects of JIRA. That been said, there are…

Hello Yogita, I hope you are having a good day. I understand that you would like to return in your report all the issues that were transitioned from "In progress" to "Dev done" over last X weeks. Is that correct? If I have properly understood your question, the answer to it is yes. You can configure a custom field to…

Hello Lisa, I hope you are having a nice day. Unfortunately, the parameter jira.issue.actions.order does not apply to the new issue view. In fact, the new issue layout is still a beta feature where we are currently working to implement new features and fix some unexpected behaviors. That been said, we have opened the…

Hello Shawn, I hope you are having a nice day. As you can see in the screenshots below, I'm able to properly sort my JQL query by priority in my JIRA Cloud instance: That been said, please provide us the information below so we can further troubleshoot: - Navigate to JIRA Settings > Issues > Priorities and check what is…

Hello Jill, I hope you are having a nice day. Unfortunately, JIRA does not have a functionality to set the default fields to display when you create a new request type. We have created the following feature request to get it implemented: - To be able to configure the Default Fields when creating a new Request Types Feel…

Hello Mahmut, Welcome to Atlassian community. Unfortunately, JIRA does not have a JQL parameter to compare both fields values like you are needing. Numeric field values can only be compared against regular and pre-defined values, like 3, 4, 5, etc. That been said, you can use a fixed value to compare both fields, like:…

Hello, Welcome to Atlassian Community. I understand that you would like to have the number of Sub-tasks under a specific Epic, in a specific Sprint with the summary "XYZ". Is that correct? You can use the Filter Count Gadget to return this information. These would be the steps: - Navigate to your issue navigator and…

Hello Rolf, I hope you are having a nice day. As you can see in the video below, I'm able to select text from right to left and vice-versa on my personal Cloud instance of JIRA (Using Google Chrome): - https://screencast-o-matic.com/watch/cqfXYiZDps That been said, we will need more information from your environment to…

Hello, I hope you are having a nice day. Unfortunately, the behavior you are facing is a bug with the new issue view of JIRA. Although the new issue view is a new beta feature which will continuously get improved before and after its full deployment, the ability to see and edit the security levels is something expected to…

Hello Mariangela, Welcome to Atlassian community! Epic link is the relation between a standard issue (Story, bugs, tasks) to an Epic issue. That been said, Epics can be linked to other issues and not to boards. To add an Epic link between an Epic and an Issue, navigate to your issue > Click to edit the field Epic Link and…

Hello Zane, I hope you're having a nice day. I understand that you are not seeing the same issues on both Scrum and Kanban board although you have configured the same filter to it. If I have understood it properly, please check following the details to ensure your boards are with the same configuration: 1 - In your second…

Hello Adam, I hope you are having a nice day! It seems some customers have been faced an error rendering the lastupdaterorcommenter in the last few days after a Cloud upgrade. We had an internal ticket raised about this problem and some developers worked to fix it. Can you confirm if the issue is not happening to you…

Hello Ryan, Welcome to Atlassian community! It seems some customers have been faced an error rendering the lastupdaterorcommenter in the last few days after a Cloud upgrade. We had an internal ticket raised about this problem and some developers worked to fix it. Can you confirm if the issue is not happening to you…

Hello Isaac, Welcome to Atlassian community! Unfortunately, JIRA does not have any post functions to add labels once the issue is transitioned. We have a feature request to implement this functionality here: - Ability to add and remove labels in Post Function to Workflow Transition Feel free to vote and watch the…

Hello Jinson, Welcome to Atlassian community. I understand that you are trying to import issues from one project to another with a new issue-key, however, if the new project already has an issue with the same issue key mapped in the CSV, the import will replace it with the new imported issue. Is that correct? If I have…

Hello Anthony, Welcome to Atlassian community. Unfortunately, JIRA does not have an option to turn off/on the comment on a specific issue on the fly, however, you can use workflow properties to remove the comment based on the workflow status of a specific Issue-type. That's the higher level filter to select which issues…

Hello Denise, Welcome to Atlassian community. There are several possible reasons that could be causing performance problems. In order to better understand and help you start a troubleshoot, please provide us with the information below: - Are you using JIRA Server or Cloud? - Is anyone else facing this issue? - Is the issue…

Hello Leonardo, Welcome to Atlassian Community. There are several possible reasons for this kind of problem, so we will need to have more details in order to further troubleshoot it. Just to confirm that we've properly understood your request, is this happening on a JIRA Software project or in a Service Desk? How you have…

Hello Bill, If you want to prevent stories from being closed before its sub-tasks, you should add the condition in the transition that leads to the status Done in the Story workflow. About the transition "All states can transition into done", is completely up to you if you will use it or not, however, if you keep it, you…

Hello Cristiano, If you want to have visibility across other projects, you must create a Classic Board instead of a Next-gen board. As mentioned before, a Next-gen project is an option for customers who are looking for a simpler way to track their tasks, so have limited customization options. That been said, we have a…

You are welcome, Herbert! Have a nice day. :)

You are welcome! Have a nice day. :)

Hello Jim, Welcome to Atlassian Community. JIRA Service Desk has its own CSAT functionality that you can customize to send any message you want. Here are the steps to configure it: * From your service desk project, go to Project settings > Satisfaction settings. * Turn on Collect customer satisfaction feedback. *…

Hello Peter, I hope you are having a nice day. Actually, Kanban boards don't work with Sprints, but with Releases. Unless you are using a Next-gen project. Can you please give us more details of what steps you took? Once you complete a Sprint or a release, you can see their progress and details in the Reports session of…

Thank you very much for sharing the outcome of your issue, Raman!

Hello Fabio, I hope you are having a nice day. Unfortunately, JIRA Service Desk Cloud does not have the functionality to restrict sign-up by domain. We have a feature request created to implement this kind of customization here: - Include Domain Level Restrictions for Service Desk Public Signup Feel free to vote and watch…

You are welcome! Answering your new question, if you need to specify more issues in the linkedissues parameter, you would need to add the query again followed by the OR operator. For example: issue in linkedIssues(ABC-123) or issue in linkedIssues(DEF-456) You are not able to add another issue under the same parameter…

Hello Kristine, I hope you are having a nice day. There are several add-ons that allow you to integrate both JIRA and Slack. Can you please confirm which one you are using? Assuming you are using the Official JIRA Integration Plugin provided by Atlassian, can you please confirm that you have configured your JIRA project…