Petter Gonçalves Atlassian Team

Hello Robert, By default, SLAs are project specific, so each project has its own sets of SLAs and its not visible by teams that are not allowed in that project. That been said, can you please elaborate a little bit more what do you mean by Search menu? If possible, provide us a screenshot of where you would like to hide…

Hello Akbar, Unfortunately, I'm not an expert in groovy Scripts, however, you can contact the Adaptavist Support team and ask if there are any other options to achieve your need with Scriptrunner: - Script Runner support Let us know if they are able to help.

Hello Christopher, Thank you for your detailed answer. Unfortunately, there are no free solutions for the functionality you are looking for, unless you create your own app, as you mentioned. Besides this, can you please provide us what other features are missing for you? Maybe I can help you to find an option that would…

Thank you for letting us know, Jens. Have a nice day. :)

Hey Borgel! In fact, you are correct to say that both ORs in your query is specifying that the issues returned by this query must be of the issue type Epic or labels = gi_plat_enabler, so you are not limiting your query to return only the statuses of your project, but all the project statuses which issues have one of the…

Hello Meredith, Can you please let us know if you are using JIRA Server or Cloud? You can see any issues of classic projects in the old issue view, however, Next-gen projects were developed only in the New issue view. The Next-gen template is still a beta feature on JIRA which proposal is to be a simpler and more straight…

Hello Gaspare, Welcome to Atlassian community! The Next-gen template is still a beta feature on JIRA which proposal is to be a simpler and more straight to the point solution for those customers which felt overwhelmed by the complexity of the Classic projects templates. That been said, it is limited in many aspects by…

Hello Michael, Welcome to Atlassian community! Unfortunately, it's not possible to set relative or absolute dates on JIRA Cloud. It follows a determined rule depending on which date field and what is the issue view you are using. We have a feature request that gives a good example of one of the rules on its description,…

Hello Anja, The e-mail address which is not receiving notifications have a personal domain? Or is it using a public e-mail domain like Gmail, outlook, etc? I would recommend the following actions: 1 - Check if the notifications are not arriving in the Spam folder 2 - Check with the team responsible for your e-mail…

Hello Eduardo, Welcome to Atlassian community! To give you specific instructions, can you please let us know if you are using JIRA Cloud Or server? If it is Server, can you provide us the version you are using? To create tasks and sub-tasks in most of JIRA Server versions and JIRA Cloud, you just need to perform the…

Hello Christopher, Can you please confirm if you are using JIRA Cloud or Server? Also, which JIRA application you are using (Core, Software or Service Desk)? Unfortunately, JIRA only allows the update of three fields when creating issues by e-mail: - Summary: E-mail Subject - Description: E-mail Body - Request…

Hello @Diego Godoy Poce , The operation above enforces a re-index in the watcher field, fixing any possible incoherency in the background. @Jens Kisters __SeibertSolutions , have you tried the mentioned steps? Do you still need help with anything?

You are welcome, Daniele. We will be waiting for your reply to know if our answer has helped you or we will need to further troubleshoot it. :)

Hello Rashid, The article below has some information straight to the point on how to integrate both applications: - Integrate Aha! with Jira Additionally, you can also contact their support channel in case you have any specific questions: - Aha! Submit a support request Let us know if this information helps.

You are welcome, Robert! Thank you very much for your feedback and understanding. When the root cause of the issue is identified, please let us know what it was so this information can help other users facing the same problem. Also, feel free to contact us again if you need help with anything else. :)

You are welcome, Christopher. Have a nice week!

You are welcome, Miguel. Have a nice week!

That's ok, Lebohang. Please, let us know if any of the suggested add-ons has worked for you.

You are welcome, Esther. Let us know if that worked. :)

Hello Miguel, Welcome to Atlassian community! The restriction you are asking for can be easily achieved by the Issue security feature. Here are the steps: * Select the Jira icon ( , , , or ) > Jira settings > Issues. * Select Issue security schemes. * Click Add Issue Security Scheme. * Fill in the requested details and…

Ola Daniel, ¡Bienvenido a la comunidad Atlassian! ¿Puede por favor informarnos cuál es el campo que está utilizando para definir en qué fecha debe resolverse el problema? Si es el campo de fecha de vencimiento, puede usar lo siguiente filtro: duedate <= startOfDay(-7) Mostrará todos los problemas en los que se establece la…

Hello Davina, Analyzing your screenshot, it seems you are using JIRA Cloud application. Is that correct? As you can see on this post, Listeners are not allowed on JIRA Cloud because it can run arbitrary scripts which can cause security and performance issues. Also, all the supported and applicable actions from the toolkit…

Hello Akbar, A very good and easier option that you can use to automatically create sub-tasks based on a custom field value is the Automation for JIRA Add-on. A rule like the one below should work for your requirement: Of course, you can add multiple "IFs" for each value you select for the custom fields, defining how many…

Hello Daniele, Taking some time to investigate and think about your issue, there are two reasons that came to my mind which can explain different e-mail senders for notifications from your JIRA instance: 1 - Change the e-mail sender on the notification scheme You can configure the sender address for a project by navigating…

Hello Franklin, The best way to accomplish this matter only using JIRA application (Without any plugins) would be by creating a single filter for each group of users, specifying each user from the group as the reporter in the filter and using the Filter Counts Gadget to return the issues of the filter. these would be the…

Hello Karyn, We agree with you that the ability to display/filter the number of comments on the issues is a basic functionality, that's why we have implemented the toolkit plugin functionalities in JIRA Cloud already and set the plugin as a free option for JIRA Server. If you are using JIRA Cloud, you can navigate to JIRA…

Hello Rashid, Thank you for raising this question. The answer to your question will depend on what platform you are (Server or Cloud) since there is a different set of plugins for each platform. That been said, I will list down here what are the top rated and most used add-ons available for both platforms: - Aha! Visual…

Hello Esther, Thank you for raising this question. I'm not sure if I have clearly understood what exactly you are trying to achieve here, so I will add below a little summary describing what I have understood. Please, feel free to correct me if I'm wrong: 1) You have two transitions: > One leads to Closed > Another to…

Hello Jennifer, Welcome to Atlassian Community! Unfortunately, it's not possible to change the order that the Stories are displayed under an Epic in the Epic view screen. We have a feature request opened to implement this functionality: - Ability to change the order of the Issues in Epic Feel free to vote and watch the…

Hello Robert, You are completely right, the format you have chosen for your date formats should not cause the mentioned issue. In fact, I set my Cloud site with the same values you configured in the general configuration and Look and feel, but I still not able to reproduce the issue. It makes me believe that maybe you are…