Petter Gonçalves Atlassian Team

Hello Chester, The icon module may work for you, try adding in your descriptor JSON file like below: "icon": { "width": 16, "height": 16, "url": "/maps/icon.png" // Location of your logo to be displayed }, For more details see this example. Let me know if it works for you.

Hello Glory, Welcome to Atlassian community. When you say FRS I believe you are talking about a software requirements specification. Is it correct? Are you talking about the FRS of the JIRA application itself or from a software development which you are managing with JIRA? If it is a software you are developing, can you…

Hello Hilton, Welcome to Atlassian community! You can use the Calendar Sync for Jira to perform this kind of integration between Google calendar and JIRA issues. Using this plugin, Jira issues can be transformed into time-based events or all day events. Extension options to use your data in your fields to control event…

Hello Kylie, Per your screenshot, you are using the default Filter results gadget of JIRA and not the sumUp Filter Result Gadget I mentioned previously. Please, add the sumUp Filter Result Gadget to your dashboard and you will be able to select a field to sum up (remaining Hours) and another to group (Assignee):

Hello Partha, Can you please let us know if you are using JIRA Server or Cloud? Also, notice that the history tab will appear as I stated only in the old issue view since it is not available in the lab new issue view yet. To turn off the new issue view you can click on your profile page > Personal Settings. Additionally,…

Hello Robert, Unfortunately, there are no options you could search the stories related to the Epics returned from a specific query natively on JIRA, as mentioned before. The only way would be if you had the Epic issue key, so you could set it in the query as the "Epic Link": "Epic Link" = epicname However, you mentioned…

You are welcome, Bunyamin. Have a nice day. :)

Hello Partha, I believe that you would like to know what was the last bug linked to a specific Story. Is that correct? Is any other issue types linked to the Story? Is there different link types depending on the issue type linked? Basically, you can perform the steps below to achieve it: - In the old issue view, Navigate…

Hello Bunyamin, You can create a default text field and add a default value with a table syntax, so a table will be automatically displayed when you add the field to your screens. Here are the steps: - Navigate to JIRA Settings > Issues > Custom field or type GG > Custom fields - Click to create a new custom field > Create…

Hello Scottie, Using JQL functions for Scriptrunner, I believe the following query should work to return all the Stories where you have a specific different value for the account field than their respective Epic: issueFunction in issuesInEpics("account = thisvalue") and account != thisvalue Unfortunately, it is not…

Hello Antonio, Could you please let us know what are "Squads" in your JIRA application? Is this a group of users or something like that? I think the best way to achieve your goal would be to add the "squad" value in the issues by using labels or any other custom fields. Per your description, you have a limited number of…

Hello! this is a very common problem where most of the times are caused because the context path was not used when creating the link. Please, perform the following steps: - Navigate to your board and reproduce the problem - Check in the Javascript console of your browser if the following error message is returned: Got an…

Hello Vamsi, Welcome to Atlassian community! Can you please provide us more details about the custom count dashboard you meant? There is only a single kind of dashboard natively on JIRA, so I believe you are referring to a Gadget of a board. Is that correct? Have you tried to change the filter name to something different?…

Hello Robert, I understand that you would like to to return all the issues related to the Epics you are returning in your query. Is it correct? Unfortunately, JIRA does not have this kind of "Sub-filter" functionality to return all the issues based on their Epic query, however, there are some add-ons that you can use to…

Hello William, In order to set a fix version to an issue, you must have the permission to resolve issues in the project: Once you have this permission, you can drag the mouse over to the fix version field and a pencil icon will appear to edit it: If it didn't work, try to use a different browser or incognito mode just to…

Hello Kylie, I believe you are using JIRA Cloud application. Is that correct? If that's the case, you can navigate to your JIRA Site > Type GG > type Find new Apps OR navigate to JIRA Settings > Apps > Find new Apps. Type in the search bar Epic Sum Up to find the add-on and install it. You can check the cost of the add-on…

You are welcome, Noemi. Have a great day you too. :)

Me siento feliz de ayudarte, Kenia. Tenga un buen día. :)

Hello Thiago, Thank for your detailed answer. This is the expected behavior for both kind of boards: - Boards created from an existing saved filter will provide statuses of ALL the projects added in the board filter - While the boards created from an existing project will provide all the status of the existing project +…

Hello Deepak, Welcome to Atlassian community. I was not able to find any other similar tickets regarding this same error. That been said, please provide us the following information s we can refine our search and further troubleshoot your issue: - Are you using JIRA Server or Cloud? If you are on Cloud, are you using a…

Hello Koteswararao, I understand that you are trying to sum up the time tracking of your Stories and tasks and add them to their common Linked Epic. Have I understood it correctly? If that's what you meant, It is not possible to achieve this feature using only JIRA inbuilt features, however, the Epic Sum Up add-on give…

Hello Natalie, Welcome to Atlassian community! Can you please provide us a screenshot displaying how you configured your SLA goals and their start/pause/stop conditions? This info is required to further troubleshoot both incoherent behaviors you are facing. Without having this, I suggest you check the following: 1 -…

Hello Jodie, In fact, Tempo is one of the best apps you can use to plan and manage the annual leaves of your team. The way you will use it is completely upon what you think is better, but you can check below a good video and article to guide your own planning: - Youtube video: How to Plan Your Vacation with Tempo…

Hello Sophie, The only way to import Trello cards without notifying or importing any users would be by first exporting it by CSV or JSON and then importing it to JIRA, using the CSV or JSON import option under the external system import instead of the inbuilt Trello import. Performing it, you would be able to avoid the…

Hello Chirag, There are several options that you can use to manage the "concluded" issues in the pre-prod environment. Personally, I think the most coherent way that will better display in your reports would be to: - Configure a new separated project to handle all the pre-prod tasks - Perform the development and…

Hello Noemi, There are several custom fields that you can use to achieve the behavior I mentioned above. In my case, I used the Checkbox custom fields. Here are the steps to configure it: - Navigate to JIRA Settings > Issues > Custom fields > Click to create a checkbox custom field and add all the options you want to check…

You are welcome, Abhishek! Have a nice week. :)

Thank you for providing the required information, @Thorsten Letschert _Decadis AG_ 

You are welcome, Ed. Have a nice week. :)

Hello Thiago, Welcome to Atlassian community. I believe there are two options that you can choose to achieve your target: 1 - You can configure a board to return issues from a Service Desk project - Navigate to Search > Search all issues - Configure a filter to return all your Service Desk issues - Click in the search…