Petter Gonçalves Atlassian Team

Hello Jason, The avatar filters you pointed in the board display two things: 1 - Users who have issues assigned in the board 2 - Your own user - Independently if you have or not issues assigned to you That been said, your own user can display for yourself in the board, however, it will not display for other users. Can you…

Hello Ed, To further investigate your issue, I think we will need the logs in the JavaScript console of your browser when reproducing the problem, mainly if it returns any errors. Can you please provide us if there are any errors returned there but hiding the confidential information it may have? You can also search for…

Hello Noemi, Personally, I think that it would be better to use a separate field to define your acceptance criteria, due to the way you can manage and organize your filters and reports with this option. Some of the reasons include: 1 - Will allow you to better search for the issues using JIRA JQL filter Using a separate…

Hello Kylie, Welcome to Atlassian Community. I understand that you would like to sum the Remaining time for all issues per assignee and display this number in a gadget. Have I understood it properly? Unfortunately, JIRA does not have the functionality to sum the values of a field based on specific Criteria (Assignee, for…

Hello, After investigating for similar errors and the scenario it was reproduced (After upgrade to JIRA 8.0), the most common root cause is that JIRA still referencing cached data in the old work directory. It is important to make sure that when upgrading, JIRA is installed in a clean environment, although this is…

Hello Scott, The best way to return the information you want would be to create a JQL filter to return the linked issues to the specified Epic that are in the sprint: - Click in the search button > Seach issues - On advanced mode, add the following query: "epic link" = "epicname" and sprint = "yoursprint" Like below: Let…

Hello Narasimha, Are you adding two quotation marks with the apostrophe as you mentioned or you just added it to reference in the community message? "filter = 'filter name'" You should search with the two quotation marks only in the filter name. Like this: filter = "filter name" Additionally, make sure you are not running…

Hello Anik, Thank you for specifying you were using the new issue view. As you can see under your Personal Settings, the new issue view is still a beta feature for Cloud platform, so it still has limitations and some missing features. Our development team is still working to get it improved. For your specific matter, we…

You are welcome, Lulian. Thank you for sharing what was the problem. Have a nice weekend! :)

Hello Jan, Thank you for the detailed explanation and sorry for my misreading, now I saw you mentioned the reporter field and not Assignee. Unfortunately, you are correct to say that there's no permission or feature that could restrict users from been selected in the Reporter field. That been said, we have a feature…

Hello Stephen, Welcome to Atlassian community. The Next-gen template is a new beta feature of JIRA created to be a simpler and "straight to the point" solution for those customers who felt overwhelmed by the complexity of JIRA classic templates. That been said, the limitations of this template design are intended and our…

Hello Jan, I understand that you would like to avoid the add-on user accounts from appearing in the assignee field. Is it correct? I think the best option for you would be to remove these specific users role placed in the assignable user permission of your project. To know the roles/groups that are in the assignable user…

Hello Artem, Welcome to Atlassian community! Are you using JIRA Cloud or Server? Can you please better specify to us what kind of "new type scrum project" you are referring to? Is it Next-gen? Also, you are trying to create a single Epic issue or a new issue type? Supposing you are trying to create an epic in a next-gen…

Hello Bryan, Welcome to Atlassian community! I understood that you are using JIRA Cloud and once you type @ to mention users in a comment from a specific Linux computer the user's list is not displayed, however, from other Linux computers it works properly. Is it correct? If I understood it properly, here are the four most…

Hello Anik, Could you please provide a screenshot of your time/formats look and fell and also let us know if the problem reproduces in another browser as we mentioned before?

Hello Ash, unfortunately, it's not possible with JIRA next-gen at this moment. Since next-gen is still a beta feature, our developers are focusing on improvements, like the one you mentioned: - NEXT GEN - Enable/disable/config removal of issues in DONE column Feel free to vote and watch the suggestion to increase its…

Hello Lulian, Please, check the possibilities below: - Have you properly published your draft workflow once you configured the screen? - Check if the resolution field is not Hidden in project settings > Fields - When you click to transition the issue, click in the configure fields button to check if the resolution field is…

Hey Michael, Sorry for the late response, Actually, you must add a post function (Update issue field) to set the value for the resolution field to none. Let me know if you need further instructions on how to perform it.

Hello Anik, thank you for your feedback. Could you please provide us a screenshot of your look and feel Date/time Formats? Also, provide us any screenshot of the date displaying with the wrong format in the issue. Additionally, check if the problem reproduces if you try a different browser or in incognito mode, just to be…

Hello Anik, The fields you configured in the general settings of JIRA are actually related to the date picker format, so it only sets how the dates should be filled in the date fields, but not the format it is displayed. To update the displaying format of your date fields, you can perform the steps below: 1 - Navigate to…

Hello Jay, Can you confirm if the fields are properly added in the card layout? You just need to click on the three dots > project settings > Card layout and check if the issue type and priority are properly configured in the backlog view. If it is properly configured, try to remove and add it back. Let us know your…

Hello Glenn, Welcome to Atlassian community! As you may know, JIRA Next-gen is still a lab feature and was implemented to give a simpler and "straight to the point" solution for those customers who felt overwhelmed by the complexity of JIRA Classic projects. That been said, Next-gen has a limited number of features which…

Hello Ignacio, Are you using JIRA Cloud or Server? If you are using JIRA Server, it is possible to use Javascript code to hide the mentioned option. The code would be something like this: <script type="text/javascript">(function($) { AJS.toInit(function(){ // init on load AJS.$("#qf-create-another").hide();…

Hello Rupal, The closure date of an issue would be registered in the resolution date field, considering that a resolution is set once the issue is closed. That been said, the following query should return the Resolution date of a specific issue:…

Hola Kenia, Los pasos para cambiar el tipo de incidencia son: - Navega a tu problema - Haga clic en el icono de tres puntos (...)> Mover - Seleccione para mover el incidencia al mismo proyecto, pero cambiando el Tipo de incidencia OBS: Para realizar dicho cambio, ambos tipos de problemas deben configurarse con el mismo…

Hello Sue, Could you please specify to us which Atlassian product you are referring to?

Hello @Katrina Houghton and @Eugene Pyvovarov Analyzing other similar requests, I found out some possible actions that could cause the issue to don't disappear after 14 days: 1 - The issue was already done before adding it to the board/before the board was created 2 - The 14 days rule will only work for the issues placed…

Hello Hannes, That's awkward. Could you please double check if the issues were not edited with the new fields you updated in the CSV file? It's expected that the issues will be skipped from being created since you are mapping the same issue key, however, the changes must be implemented to the existing issues. Please,…

Hello Joe, Thank you for clarifying. As I mentioned before, it's not possible, unfortunately. To access JIRA boards, the users will need to be logged as a licensed user, or you can provide them a single generic user with only view permissions and its password that they will use to login in your JIRA.

Hey Chris, JIRA Cloud instances use a specific URL format like xxxxx.atlassian.net, while JIRA Server uses any other domain that you would like to use. Once you know if your Site is Cloud or Server, you can click on the "?" icon > About JIRA to see its version.