Petter Gonçalves Atlassian Team

Hello Daniel, Welcome to Atlassian community! When using the backlog feature on Kanban Boards, the best practice would be to map the first status of your workflow in the Backlog column (Board settings > Columns): Since The Issue collector will always move your issues to the first status in your workflow just like any other…

Hello Никита, There are several plugins that you can use to calculate values between fields as you want, however, I've never worked with one which could be used to calculate the value in real time before, as you requested. That been said, I have searched for other users feedback and I think the plugin below can achieve…

Hello Marcus, Welcome to Atlassian community! The order of issues in the board columns are based in the Sort you added to the board filter at Board settings > General > Edit board filter. That been said, you can change the order which the issues will be placed by editing the parameter ORDER BY in the board query, so the…

Hello Koteswararao, The B. problem you mentioned gives me the impression you are trying to import your content to a Next-gen project. In fact, Next-gen projects do not have an accessible field to define the Epic Link yet (see this feature request), so any kind of imports in this project will not link issues to Epics for…

Hello Offer, Welcome to Atlassian community! By default, the jira-software-users group is configured with all the users who have a valid license to access JIRA Software application. When you say the custom field is still displaying customers, are you meaning JIRA Service Desk customers? I tested in my own instance and the…

Hello Jonathan, I understand that you are registering PBIs as JIRA issues and would like to use a query to return all issues released on a specific date. Have I understood it properly? Unfortunately, JIRA JQL doesn't have a parameter to get the date when the issue was released. We have a feature request opened to implement…

Hello Anh, Welcome to Atlassian community! I think you are asking for a public instance of JIRA so you can access and test JIRA features, right? Are you looking for a JIRA Server or Cloud instance? Unfortunately, even if we provide you with a public project where you would be able to access, it will still have some missing…

Hello David, I believe you would like to return in a query all those questions where the Agent has not sent an update/comment for the customer in the last three days. Have I understood it properly? If that's what you're asking for, you can use the SLA feature to create the JQL filter you want. These would be the steps: -…

Hello Abhinav, You are welcome! Have a nice day and let us know if there's anything else I can help with.

Hello Tom, Welcome to Atlassian community! The option "Who can join your site" in the site access section of JIRA application is related to the Application licensed access only (JIRA Core, JIRA Software, Agents of JIRA Service Desk) but not to the Customer Portal of JIRA Service Desk. The customer portal is a completely…

Hello, Thank you for your feedback about this missing functionality. In fact, the New issue view is still a lab feature on JIRA application, so our developers are still working to get some features implemented to it, including the status description that appears in the issue link. For the specific feature you mentioned,…

Hello Samuel, Welcome to Atlassian Community! I believe the column names you are talking about is the statuses of the issues in the next-gen projects as highlighted in the image below, is it correct? If I understood it correctly, you can follow the steps below to properly map your Next-gen statuses under the columns of the…

Hello Christian, Welcome to Atlassian community! There are two settings that can be causing the priority field to display a different value from what you expect when creating issues through e-mail channel: 1 - There's a different default value selected for the priority field - Navigate to JIRA Settings > Issues >…

Hello Saravanakumar, Unfortunately, JIRA e-mail handler does not support the update of the custom field yet, but only three specific system fields: Description - Email body Summary - E-mail subject Watchers/Request Participants - Email addresses copied That been said, the only way to achieve the functionality you are…

Hello Florian, Welcome to Atlassian community! About your first question: Yes, it is a good practice to use more than a single status with the Done category if your issues have the possibility to fail or been discontinued. I personally think that this is a better approach than deleting an issue, once you can still resume…

Hello Ivan, I'm no specialist on Portfolio features, but it seems the key problem you are facing here is that you are not been able to return in a JQL query all the issues which have other issues linked as "is sponsored by". Have I understood it properly? Or the problem is that you are not been able to find the edit…

Hello Elizabeth, After some time digging into similar cases and documentation to find any details about this problem, I think you are being impacted by the bug below: - Attachment problem after migrating from JIRA Cloud to Server The bug above explains that: * The Problem happens because Cloud instance…

You are welcome, Daniel. Have a nice week!

You are welcome, Markus. Have a great week!

Thank you for your answer, Antonio. I'm glad to know my suggestion has helped you.

Hello Jami, Welcome to Atlassian community. You can use the third-party app Google Sheets Integration to easily export your Jira issues to Google Sheets and keep them up-to-date in real time. For more detail about the app, you can check their documentation page below: - Google Sheets Integration Let me know if this app is…

Hello Melissa, I understand that you would like to change the status of issues when the Version they belong to is released, is that correct? Unfortunately, JIRA Software does not have this kind of automation, however, you can easily achieve it by using Automation for JIRA app. This would be the rule: P.S: To effectively…

Hello Calum, I understand that you are expecting the estimation of your sub-tasks to be summed-up to their respective parent stories, is it correct? Unfortunately, this functionality is not implemented on JIRA Software boards, however, we have a feature request opened to implement it: - Sum estimates from sub-tasks in user…

Hello Melissa, Unfortunately, there are no better workarounds to vote for issues in the next-gen project than the suggestion you mentioned, although a user could add the wrong number in the field. In fact, the voting feature is missing the New issue view of JIRA, which is the only view available for Next-gen projects.…

Hello Neeraj, Welcome to Atlassian community. Sprints are used to properly track the progress of Stories (test cases) and better organize your team backlog. That been said, there's no point in adding a Story to a closed Sprint since all the work tracked by that Sprint were already performed, that's why JIRA does not allow…

Hello Markus, Welcome to Atlassian community! I understand that you would like to customize the card's layout of business projects (JIRA Core), adding or removing fields like in the screenshot below. Is it correct? If I have properly understood your question, JIRA Core template was created for business teams which…

Hello Jean-Francois, Thank you for the information. I believe that the e-mail servers or the firewall configured in your network might be probably blocking the notifications to arrive since comments through e-mail trigger a different e-mail sender from the notification. Could you please whitelist the outbound e-mails in…

Hello Andre, Thank you for your feedback. After further investigating the issue with the details you provided, I found out it is related to a Bug in JIRA 8 versions. Our developers are currently working to get it fixed. You can check their progress and add yourself as a watcher in the bug reported below to receive any…

You are welcome, Katy. Let me know if you still have any questions about the proposed option with SumUp Add-on.

Hola Eduardo, bienvenido a la comunidad Atlassian! Por favor, siga las instrucciones a continuación para crear correctamente nuevos grupos: 1. Vaya a la Administración de su sitio en admin.atlassian.com: - Si eres administrador de un site, aterrizarás en la página de Usuarios de tu site. - Si es un administrador de varios…