Petter Gonçalves Atlassian Team

Hello @Vijit Srivastava Welcome to the Atlassian Community! Jira boards were created to allow only a single board estimation, so it is applied to all the board reports and can not be selected on a per report basis. However, the board estimation is not static, and changing it does not affect your report in a permanent way.…

Hello @Denis Zvonov Thank you for reaching out. I just would like to say that the workaround steps provided are not the solution to any problem or limitation. They just provide a possible way to edit the linked issue screen, however, we are tracking the real fix for this limitation in the mentioned feature request. That…

Hello @Gan Zhi Long Thank you for reaching out. Does any error is returned to you regarding the field in the issue view? Or it simply does not display? We suggest following the steps below to properly troubleshoot the problem: * Navigate to your project > Project Settings > Screens, check if the field is properly listed on…

hello @Kumar Madhavan Welcome to the Atlassian Community! For the sake of information and user details, you can use the properties method to add key-value information to the user profile or edit the department details of your own user profile, that you can find by clicking in the User from any user picker field > View…

Hello @Dave W Welcome to the Atlassian Community! Taking a look at all the 5 features you would like to implement to achieve your goals, I believe that a Classic business project would be enough, supposing the "Time of flight" will also be added as a custom field. About the hierarchy options you'll be using, the best way…

Hello @Nishant Paraskar Thank you for reaching out. Per your description, I understand you've created a scripted field using the app Scriptrunner as described in this documentation, however, you're not being able to display this specific field on your issue screens. Is that correct? Can you please confirm what would be the…

Hello @ServiceDesk Things_io Thank you for the details provided. As @Daniel Ebers mentioned, the merging process of Jira Cloud sites does not support Service Desk/ Service management projects (as specified here), however, you can still migrate your Jira software issues in CSV or JSON format, although this has some…

Hello @ServiceDesk Things_io Thank you for reaching out. Just as @Fazila Ashraf mentioned, we must know exactly what kind of integration you're trying to achieve. If you just need to link issues from both sites (SD and Software), a simple Application link would be enough, as described in the documentation below: Link an…

Hello @Michele D_Adamo Thank you for reaching out. Indeed, Jira automation does not have a function to remove a component of a child issue (Stories, Sub-task, etc) when it gets removed in the parent issue (Epic or Parent task). We have the following feature request to get this function implemented on the rule triggers, so…

Thank you for the feedback, @Brian Price Checking a little further in your site logs, I suspect you have a deleted user in Cloud with the same ID as one of the users you are trying to import in. That behavior would trigger the bug below: Jira Site Import Failed with Duplicate email address, When Using Merge Users option…

Hello @Brian Price Thank you very much for all the details provided. Analyzing your error logs, I believe you might be facing the known bug reported below: Jira Site Import Doesn't Work When "Administer Jira" Global Permission is Granted to Cloud's Non-Admin Default Group The bug above happens when a non-admin default…

Hello @Rüdisühli Patrik (IT-SWE-CC3-TS2) Welcome to the Atlassian Community! In order to better understand your question and confirm we are on the same page, can you please provide us with more details about the "Motive" issue type? There is no default issue type called "Motive" in Jira Cloud application, so I'm wondering…

Hello @Anders Ljungqvist Welcome to the Atlassian Community. Sorry to see you are facing a problem to connect MT with Jira. In order to further troubleshoot your issue, please provide us with the information below: * In which step of the integration the error happen exactly? can you please send us a screenshot with the…

Hello @Niklas Wissmüller My name is Petter, I'm a support engineer at Atlassian. Hope you are having a nice day. Can you confirm if you already receive an answer from Atlassian? If not, could you please provide us with more specific details of what architecture concepts you're looking for in Jira and Confluence Cloud…

Hello @Brian Price Thank you for reaching out. My name is Petterson and I'm a Community support engineer at Atlassian. Per your description, I understand that you are trying to migrate Jira Server to Cloud, selecting the option to merge with existing Cloud users, however, the migration client is returning an error. Is that…

Hello @Francisco Silva Welcome to the Atlassian Community! Per your description, I understand you are stopped receiving issue notifications, although no changes were applied to your personal notifications menu. Is that correct? Although your question is tagged with Jira Software, can you confirm if you are using Jira…

Hello @Simeon Hristov Welcome to the Atlassian Community! Indeed, it's not possible to delete an organization in Atlassian Access. We have a feature request opened to allow this action for Organization admins: Allow organization administrators to delete organizations Feel free to vote and watch the suggestion to increase…

Hello @Otto Saksa Thank you for the details provided. Analyzing the mentioned Stitchdata documentation more carefully, I must confess that it has some incorrect or at least ambiguous information about Jira Cloud application. Allow me to explain it: We don't have a table literally called "Issues" in Jira Cloud and, even if…

Hello @Joanne Griffin Yes, this is a known bug with the Jira application. You can check the link below to track the progress of our team to get it properly fixed: Cloning issue with sub-tasks in a next-gen project, reverses the ordering of subtasks Also, feel free to vote and watch the bug to increase its priority and also…

Hello @Otto Saksa Welcome to the Atlassian Community! Per your description, it seems you are looking to integrate Stitchdata with Jira Service desk Server application, however, your question is tagged as JSD Cloud. Can you confirm if you are using Jira Server or Cloud? Please, allow me to clarify some concepts so we can…

Hello @Pavel Kupriyanov Thank you for your feedback. I just would like to clarify that the intention of this article is not meant to decrease the priority or avoid the implementation of the requested features, but to only provide a workaround that may work for some customers while our PMs are still working to implement…

Hello @Sandra Thank you for reaching out. Per your description, I understand that you have integrated Jira with another application (Equip), however, the assignee is not displaying on the Equip Application. Is that correct? In order to properly troubleshoot your issue, can you provide us on how are you're integrating both…

Hello @Luke Jeffery Thank you for reaching out. Indeed, I was able to reproduce the same issue in my test site, so I reported it as a bug to our development team: Sub-task link not displayed in Next-gen when imported through CSV Feel free to vote and watch the bug to increase its priority and also receive notifications…

Hello @Marcela Junyent Thank you for reaching out. Per your question description, I believe you are talking about a classic Jira project, not Next-gen. Can you confirm that? Please, allow me to provide you with some concepts so we can confirm we are on the same page here: In Jira Classic projects, Board columns and…

Hello @Rostislav Harazin We created the following feature request to get this lack properly addressed in Jira: Comment field on new issue view into the "transition screen" appear with the old issue view render Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any…

Hello @Jay Nath Welcome to the Atlassian Community! Could you please provide us with more details on what kind of data you would like to display in your "sub-tasks report Sprint Wise"? As described in this documentation, I'm afraid sub-task estimations are not considered in the default Sprint Report of Jira Software Cloud:…

Hello @kimberly ralph Thank you for reaching out. Yes, you can configure scheduled notifications/reminders using filter subscriptions, based on the SLAs of your Jira Service desk issues. These would be the steps: * Configure your SLA. in this example, we will use "Time to Resolution". * Configure a JQL filter in your JIRA…

Hello @alan_treston Thank you for reaching out. We agree with you that the ability to select the visibility of comments added through Slack application to JSM/JSD issues is a crucial functionality. That being said, we create the following feature request to implement this possibility in the official Jira and Slack…

Hello everybody, Just would like to add a quick update in this thread: We had some layout changes on Jira Software UI in the last months. Today, you can resize the detail view on your board by moving your mouse on the left side of the view. This will display a blue vertical line, as displayed in the screenshot below:…

Hello Everybody, Just would like to add a quick update to this thread: The possibility to select which labels should be displayed in the Two Dimensional filter Gadget (between the issues selected by the filter) is something already requested back in 2013, however, this approach was not implemented due to the low number of…