Bill Sheboy Expert

Hi @Tanguy Crusson Thanks for the guidance information in the article, including providing the context of mapping customer needs to JPD features. Yes, and... Please consider including in the "Where we’re investing" section any information on providing calculated JPD field values to automation rules, JQL, plans, dashboards,…

@Haya Bawati -- Thanks for that information, and I believe I understood your scenario as I have also encountered it using Jira. When team members feel overwhelmed by the number of emails Atlassian products send, they can reduce that: under Personal Settings > Notification Settings >> a person could select to only get…

Hi @Albert Hauksson -- Welcome to the Atlassian Community! FYI the today() function is undocumented, and appears to return the date only (presumably in UTC). Even though the { } smart value "helper" shows that function in a few places, I hypothesize that is a mistake from a person typing in the text. Rather than using…

Hi @Danut M _StonikByte_ Thanks for your great article covering the product features and use for leadership dashboards! A couple of additional ideas for this topic could be: * Different leaders in different domain areas may want to know different things. That is, what do they want to know and why? Using discussions to find…

Hi @Rebecca Hylek I have observed all the methods you described (and more) to "remove" cancelled / abandoned items from a Jira board's sprint velocity report...and I often return to the question: Why do that? What problem is being solved? When a team plans a sprint, the Sprint Backlog is their forecasted plan to meet the…

Okay, so not Jira Cloud. When you post the other requested information about your rule the community will be better able to help. Thanks!

Size is a list function to return the number of items in the list: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/#list.size Also, please check your workflow for any validators as the other suggestions have offered. Thanks!

Hi @deseymour Your rule is missing a few things for the scenario: * checking the children's status (which is only partially handled by the trigger), * not moving the parent when it is already further in the workflow, and * it does not handle possible other ways children could be "In Progress", thus requiring additional…

Hi @Haya Bawati What problem are you trying to solve? That is, "why do this?" Knowing that may help the community offer better suggestions. Until we know that... You describe a scenario where people are mentioned in comments, potentially with either informational notes or the comment author assigns tasks to the mentioned…

Hi @Asier Vadillo First thing, I am just another customer making a suggestion, and I am not an Atlassian or marketplace vendor employee. With that out of the way... Your rule is triggered on a change to a field (i.e., time tracking) and you describe using "different epics for each month with different sprints." There are…

When you look at the URL in your browser address bar, does it look like this, ending in .net: myCompany.atlassian.net * If so, you are on Jira Cloud * Otherwise, you are likely on Server or Data Center, which are essentially the same for the automation part of this question

Thanks for that information, @Nicholas Woltring Did you try from the email link "You may edit this subscription here" for one of those people?

Hi @Nicholas Woltring Are you certain they are getting subscription emails for the same, named filter? The one you show includes a schedule with every weekday for you and likely the one intended recipient. Next, if you view the filter and check the subscriptions from there, are the other people / users noted so they can be…

Hi @C_Faysal _CFcon_ I have observed a related situation in some postings...going in the other direction. For example, reviewing roles for a software engineer, project manager, etc., with a single line in the middle of the "Position responsibilities" with: perform Jira, Confluence, etc. administration for the entire…

Hi @Alexander Rodriguez For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions /…

Hi @scurtin What have you tried thus far to solve this need? When you have an automation rule and have questions, context is important for the community to help. Please post the following: * what type of project is this: company-managed, team-managed, JPD, etc. * an image of your complete automation rule in a single image…

Hi @Jack Yang Yes, and...to the suggestions from @Artem Nek_Votazz When performing date / time differences, please consider your scenario before adding the absolute value (i.e., abs function) at the end. Perhaps it is an entry error when a person enters the values such that the result is a negative number, and so adding…

Hi @Ryan Wilson -- Welcome to the Atlassian Community! First thing: I am just another Atlassian customer, and not a member of the support team. With that out of the way... Please note this is a customer community forum for Atlassian products, and related topics. It is not a channel to reach the Atlassian Support team. When…

Hi @Trudy P Claspill That first endpoint may not return all changelog entries due to paging, and it will not contain the email address for each Assignee in the changelog entries. Using the bulk-get changelogs endpoint could filter by the Assignee field, increasing the chances of one single read getting them all. But still,…

Hi @A Lau First thing: what problem are you trying to solve? That is, "why do this?" Knowing that may help the community offer additional suggestions than automation rules. Until we know that... There are likely several ways to solve this need, each has a common challenge: What do you want to do when someone was assigned…

Hi @deseymour Please look here to learn what does (and does not) count as usage for automation rule, monthly limits and service limits * https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/ * https://support.atlassian.com/cloud-automation/docs/automation-service-limits/ And as a reminder based…

Hi @deseymour That is odd...given the rule trigger should limit on transitions to "In Progress" ones. Have you checked if: * The rule is "glitched" from too many edit / publish cycles, and so the trigger is misconfigured. To check that, disable the rule and re-create it from scratch and re-test. * Carefully examine the…

Hi @Mark W_ McColgan and @Trudy P Claspill Mark, as you want the business hours diff with holiday handling, I recommend looking for an external REST API endpoint which could be called from an automation rule with the Send Web Request action. Or, if you need this for display-only purposes, check if you have (or could…

Hi @Darryl Lee Yes, and yes... {{count}} is not a defined smart value. For an inline-format, list iterator, the sum function may be used on a number value and the size function may be used over any list values. And for long-format, list iterator, such as {{#lookupIssues}} ... {{/}}, the only data accessible is from the…

Hi @Chambers_ Matheu _WP_ -- Welcome to the Atlassian Community! Yes, and...to the great suggestions to make blocking / impediments visible with Flags, card colors, and / or automation updates to a field / indicator. A variation which builds upon those is using swim lanes with JQL, where: * the top swim lane is always any…

Hi @JNANENDRA First thing: I am just another customer and not an Atlassian employee. With that out of the way... It appears there was a change requiring additional costs / license levels to get the information about maintenance windows. You may read other customer concerns for this change in this community article:…

Hi @Nitesh Hasija First thing: I am just another customer and not an Atlassian employee. With that out of the way... It appears there was a change requiring additional costs / license levels to get the information about maintenance windows. You may read other customer concerns for this change in this community article:…

Yes, and... To benefit the community, please post the root cause and resolution information for this symptom once it is addressed. That may help others who observe (or believe they observe) the same thing, saving them diagnostic time and steps. Thanks, and kind regards, Bill

Yes, and...agreeing with the ideas why this practice is not respectful to other nearby people. One could try shouting out, within their phone's range: hey, Siri...<insert request you would not want Siri to answer if someone shouted it to your phone> Regarding using speakerphones in emergency situations, one person's…

Sounds good, and...FYI for the built-in smart value information from the { } icon at the right-side of the fields: My understanding is part of that info is static (i.e., human-written or "borrowed" from other tool docs) and part might be automagically generated based upon the project / space context. I am guessing the…