Bill Sheboy Expert

@Jamie Koch -- Well done! Experimentation is a key to success for automation rules :^) Three things I noticed in your smart value expressions... #1) If the function today() works, that is likely an undocumented feature...and I recommend not using it. Instead, please use…

Hi @Alex Chiu Please consider reviewing the list of "rolling out" status items for older ones which are likely completed. For example, some appear to have been rolling out for over a year or more. Thanks!

Hi @Eric Park -- Welcome to the Atlassian Community! I do not believe that is possible yet. Searching for the work item / suggestion for archiving JPD spaces, I found it...but it is limited access to internal Atlassian staff, and not on their public roadmap yet. https://jira.atlassian.com/browse/JPD-264 Here is the public…

@Jamie Koch -- You may start with the date / time diff() function with months units, and use some way to detect when the field needs updates. (e.g., the Due Date changes, time passes, etc.) But first, something I note in the images for the custom field: it is automatically calculated based upon other data. That needs to be…

Hi @Pedro Garzon Please note for the Task Branch, the smart value after the branch is plural: {{tasks}} And this will count all possible tasks which the rule's actor / user can access...not just the ones for the page. To only count for one page, I believe the REST API technique and filtering on the page id is required.…

Thanks for that information, @Ingrid Heitmann and I am glad to learn you changed your approach to get a working rule. Although...I am surprised to learn of any "automatic" adding of conditions from earlier in a rule to a later branch with conditions. Without seeing the exact before / after rule changes, it sounds like an…

Hi @Vijendran Selvarajah _Sivect_ I noticed you have been repeatedly posting to older threads and marketing vendor products without disclosing your relationship to the vendor...both of which are not permitted in this community. To learn more, please pause to carefully review the community rules of engagement for all users…

Hi @Corinne Guibert -- Yes, that sounds correct, and... By default, the actions of one rule do not trigger other rules. That prevents accidental, runaway rule looping! When you intentionally want the actions of one rule to trigger another, in the second / downstream rule, enable this option in the details at the top:…

Hi @vishalkalra Yes, and...to the other suggestions provided: Your rule appears to use the Work Item Created trigger...and that one can have racetrack timing problems where all of the data may not be available to the rule before it starts. Thus if the Send Web Request action is relying upon data from the trigger work item,…

Hi @Ashwani Kumar Mishra -- Welcome to the Atlassian Community! Just following up to check if the suggestions from @Trudy P Claspill answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help…

Hi @Harshal Bhaurao More Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule. Thanks!

Hi @Karl Bauer -- Welcome to the Atlassian Community! First thing: I am just another customer and do not speak for Atlassian. With that out of the way... For decades people have asked for more features to help manage Confluence storage, particularly to bulk cleanup histories. Here are some example suggestions from the JAC…

I recall Atlassian planned to sunset the older version of the email action, and perhaps it is no longer displaying for your site because it was not in use in any rules. You appear to be on a free license level, and so cannot submit a support ticket for Atlassian to take a look...and so my only other suggestion is: Please…

Hi @Philip Ng I have noticed both the changes in the rule editor UX, and consistency / accuracy problems in the audit logs since the recent changes to allow log exports in the last few days. (e.g., missing log entries, duplicated work item keys in log, etc.) Perhaps if we see your specific rule it may help indicate if the…

Hi @Ingrid Heitmann -- Welcome to the Atlassian Community! First, some things to consider... * For automation rule lookup tables (static and dynamic), any text value may be passed for the get() function. (And, numbers are automatically converted to text for a lookup.) * Once inside a set of double-curly brackets for a…

Whew; I am glad to learn it is working now! For the audit log, I mentioned earlier the recent changes to the UX and logging may be causing those things. Keep a watch on it for a few days to confirm they are just log hiccups and not something else...and I will check the JAC backlog to see if anyone has posted this symptom…

Thanks for the additional information, @Valerie Zoltobroda You are using the newer rule action, Send Customized Email, and I have noted formatting problems with that one. Checking the JAC backlog I do not see this specific symptom noted, and so I wonder: For the two emails you show, are they displaying the content with the…

Hi @Jamie Koch When you cannot get the roadmap / dashboarding to display the view information you want, altering the JPD date field's values could do it. There is some implied behavior based upon the values in the JSON as text stored for a value: * a single date selection / display -- the same date is in both start and end…

Hi @Mario GELES One possible cause of this symptom is racetrack timing problems... Some rule triggers and actions, particularly Send Web Request, can use a smart value expression before it is fully evaluated. For Send Web Request, this can happen for the URL and any request data sent. The way to check and mitigate this is:…

Hi @Scott Bell Thanks to you and the team for this improvement! What are your thoughts on providing an option to export the fully-expanded details for each log / execution entry, perhaps as a nested CSV column for customer parsing? Yes, and...I still hope to see REST API endpoints for audit log entry details and webhook…

Hi @Leon McKay Short answer: it is a new feature, and it can be turned off for paid license customers. I do not see a way for free license customers to turn it off. The new "mini-modal" for creating work items was first briefly described in the blog post about a month ago, and has more details in the new release notes feed…

Hi @Pedro Garzon What is the context / scope of your check? * To check tasks without any other information (e.g., the task details)* Use a rule trigger which provides one-and-only-one page * Add a Task branch for incomplete ones * After the branch (not inside it), check the count with {{tasks.size|0}} * To check all the…

Awesome; that helps a lot! Assuming no time zone changes, the smart values would be: For Start Date: {{now.jiraDate} For Due Date: {{now.plusDays(4).jiraDate}} If you wanted to increment by business days instead, use plusBusinessDays(4). The default for {{now}} is UTC+00:00 so try no time zone adjustments first to check if…

Hi @Valerie Zoltobroda Without seeing the specifics of your complete rule, the email action / content format, and the audit log details showing the rule execution...I wonder: * Have the options for line breaks in the email action changed in the rule? * Does your email message use any table formatting where elements could…

Hi @Corinne Guibert Yes, and...to the suggestions from @Marc -Devoteam- Seeing the specifics of your rules and what problem they are trying to solve (i.e., the "why" for each rule), may reveal an opportunity to either: * merge / re-organize some rules * change the rule triggers such that the actions of one rule lead to…

I recommend pausing and verbally explaining to another team member what you are trying to achieve. In my experience, doing that helps one slow down, consider what is observed versus expected, and may quickly reveal the solution. As a reminder, smart values are case-sensitive...returning nothing when they do not match. And,…

Yes, and...until the JPD team members comment on making calculated fields available in rules, the workaround I have seen in other threads is guessing how Atlassian implements the field and experimenting to recreate that logic in an automation rule's logic.

Hi @Corey Hampton While I believe you can export the Impact Score (as described in this other question's answers), it cannot be accessed within a rule as it is one of those display-only, UX values. Perhaps @Tanguy Crusson can comment if accessing such values is on the roadmap items as I did not see it there. Kind regards,…

I am unclear what you mean by "type Story Points". Please post an image of your complete rule and the audit log details showing that error. Did you see my earlier question to check if there are multiple fields named "Story Points" within that project / space? That would certainly cause this symptom. Another possible cause…

I would use the jiraDate format as it is unambiguous to set the value, thus the month and days cannot get confused / reversed. Please note this is just for setting the value and has no impact upon the date formats displayed in Jira's UX.