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my team has an automation in place but the issue is the field is not populating

Alexander Rodriguez

my team has an automation in place but the issue is the field is not populating from the ticket its stemming from and I dont know where to fix the issue has everything in the automation should be working?

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Bill Sheboy

Hi @Alexander Rodriguez

For a question like this, context is important for the community to help. Please post the following:

what version of Jira are you using: Cloud, Server, or Data Center
an image of your complete automation rule in a single image for continuity
images of any relevant actions / conditions / branches
an image of the audit log details showing the rule execution
explain what is not working as expected and why you believe that to be the case

Kind regards,
Bill

Alexander Rodriguez

Hi Bill where can I see the version? the software is for tracking tickets

Bill Sheboy

When you look at the URL in your browser address bar, does it look like this, ending in .net:

myCompany.atlassian.net

If so, you are on Jira Cloud
Otherwise, you are likely on Server or Data Center, which are essentially the same for the automation part of this question

Alexander Rodriguez

Ah gotcha, I just checked and its saying ".jspa" or just a normal ".com"

Bill Sheboy

Okay, so not Jira Cloud.

When you post the other requested information about your rule the community will be better able to help. Thanks!

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