Sebastian Krzewiński Community Champion

@Jagadeesh K sorry for late response. Did you ask Atlassian support about that?

I'm glad that I was able to help you. If you can please accept answer. This will give info for other community users that this topic is solved and they can find solution here :)

You need to add organisation to projects - https://support.atlassian.com/jira-service-management-cloud/docs/add-an-organization-to-a-service-project/ Important thing - every organisation member will be able to see and search tickets created by other organisation members. So if you want that every customer will be able to…

Hi @[deleted] You can get all users and groups from space by using this api (GET): https://<your-site>/wiki/rest/api/space?spaceKey=<space-key>&expand=permissions&limit=2147483647 Regards, Seba

Hi @Vera Valshonok You can create an organisation and put all customers inside it. Then every member of organisation will be able to see all tickets created by other members. More details: https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/ Regards, Seba

Hi @James Conway Here you can find roadmap - https://www.atlassian.com/roadmap/cloud?selectedProduct=jpd&

What ticket history is showing? It don't have to be your rule. Maybe someone else create it.

Hi @Purni Please check ticket history to find if summary was changed after creation. It looks like there is an automation rule that do that. Regards, Seba

in every project you can assign issue type screen scheme where you can define set of screens (screen scheme) to each issue type.

Hi @Atle Bjelland you can use branch and add condition inside branch. Great example with good explanation you can find here - https://community.atlassian.com/t5/Jira-Software-questions/Automation-question-concerning-multiple-condition-action-blocks/qaq-p/1601719 Regards, Seba

Hi @Patrick Till Please check if user still have same permissions or is assigned to the same groups or check apps permissions. Some of apps like BigPicture or Tempo have own set of permissions that allows users see apps. Regards, Seba

Hi @Abhi Based on your description you create custom field and set context for it. What you didn't do is add this custom field to screens on the project. Can you check this? Regards, Seba

Hi @Xenia Mikheeva I guess that by saying dash you mean board with backlog. Yes, you can do that. What you need to do is to create filter that will include all issues from both projects or limited number of tickets from both projects. Then you can create a board based on that filter. Steps: * Create filter * Go to…

Hi @Kamil Askerov As I understand JSM and Jira Software are in the same site/url. You can create an automation rule to achieve that. To find request please use Customer request type field. Then you can clone ticket from JSM project to JS project. During cloning you can assign user to newly created ticket. Here you have an…

Hi @Vannia Martinez Please check if user have 'Schedule issue' permission on projects displayed on roadmap. I had similar case and that was a cause. Regards, Seba

Hi @Tomas Greif As I understand and know JPD product issue collector is not available there. Here you can find comments that users ask about that - https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Known-limitations-of-Jira-Product-Discovery/ba-p/2069648 Regards, Seba

Hi @Özge Özgenç Based on configuration screenshot everything looks ok. You can check if on RSPF project there are required fields. Maybe this is it. Also what you can do is to contact with Atlassian support (https://support.atlassian.com). Probably there will be able to get more info about this error. Regards, Seba

Hi @Ajay salla I don't think that it is possible based on available actions in automations (I found only grant permission action). There is a 'Send web request' action but I'm not sure if automations in Confluence will be that flexible to achieve this. IMO better will be to write a script and use confluence rest api to do…

Hi @Ravuri, SuryaBhagavan (Contractor) This is not possible to change JSM Cloud url. I don't think that there is a docs about redirection. What you can do is to setup proxy server that will be redirecting from your url to Atlassian Cloud JSM url. Regards, Seba

you should be able to choose product without having url of your site.

Hi @Admin OKZT Lack of '+ Create issue' means that you don't have Create issue permission on one of projects that is displayed on board. Regards, Seba

Hi @Risikanta Pradhan Unfortunately this is not possible in JSM. This can be done by some additional apps. Regards, Seba

Hi @Daniel Blomqvist In Jira Cloud by default it is not possible to do that on dashboards. Maybe there is an add-on that can do that but I'm not aware about something like that. Regards, Seba

Hi @ALexander Aleshin Will be the best, if you will contact with atlassian support to solve that (https://support.atlassian.com). Support will be able to tell you what was wrong. On community we don't have access to logs/other checks to confirm what happened. Regards, Seba

Hi @jing_guo Based on https://help.tempo.io/timesheets/latest/connecting-to-office-365-calendar-for-your-organiz Before You Begin * You need Microsoft Office 365 administrator account credentials. so you need to contact with o365 admins and use admin account to integrate it. Regards, Seba

How about customers in JSM project? Does user exist there?

Hi @Asiya fathima Duplicate users means that both users exist in different user directories. As I understand your user db is crowd. Please check if this user exist in your local jira db or other user db that you are using. Regards, Seba

I never had a chance to ride on the left side of road so I can't tell you what is better. Probably this will be mind blowing moment in my life when I will have a chance :D

Hi @Jason Chayer Unfortunately it is not possible in Confluence Cloud without any apps. Regards, Seba

Hi @Luc Felix Please contact with Atlassian Support to get back access to your account (support.atlassian.com). Regards, Seba