Sebastian Krzewiński Community Champion

Hi @Jain, Divyanshu As I understand you are transition issue to close status and fill fields on transition screen. Where do you see null values? Regards, Seba

Hi @Perry Wong For me it sounds to use BI tool and analyse ticket changelog to get moments when ticket was moved to other project. Regards, Seba

Hi @Soumya Bhattamishra What do you mean by changing template for pages? Are you thinking about blueprints? If yes, I'm not sure that this is possible. If you want to edit page and modify content, then yes. For that scale I would go with rest api and small script. Regards, Seba

Hi @katlego Did you try to use JQL to that? (parent in) ? Regards, Seba

Hi @Vera Valshonok You can add internal user as a collaborator. Please check this answer - https://community.atlassian.com/t5/Jira-Service-Management/How-do-I-add-user-as-Collaborator-on-Jira-Service-Management/qaq-p/2138746 Note - add internal user as a collaborator will give user to add internal comments only. User won't…

Hi @Alex Kolesov Please submit support ticket to Atlassian. Support have access to logs so they will be able to check more than you. Regards, Seba

Hi @Sidharth verma Did you try to create variable in Create variable action and use it later in rule? Regards, Seba

Hi @Nataliia Kriuchkova I don't understand what do you want to achieve. Can you tell more about this? Regards, Seba

Hi @Shyamily Kuriakose Question - during migration will you change user emails? If not it should be any issue IMO. Regards, Seba

Hi @Deepika Venkatesan Here you can find info how to write macro in Confluence - https://confluence.atlassian.com/doc/writing-user-macros-4485.html Regards, Seba

Hi @Rohrböck Rupert Components, versions will be visible in jira in JQL but you will be not able to pick it in other projects. Labels you can use globally. Regards, Seba

Hi @thumuluru.shreya IMO - you can use script runner to make better filtering linked issues. For choosing options from field - why you don't want prepare separate reports or make quick filter modifications to get issues? Regards, Seba

Hi @oliver.mills You need to raise a support request to Atlassian support. They will have ability to check logs. Regards, Seba

Hi @Mar For me it looks that you can use Field validator on transiton and you can use pick comment. Regards, Seba

Hi @Prudhvi Raju Kanithi I would try to do that via sql query. Regards, Seba

Hi @evan.dickson By default if you will ad label it will be visible for all projects. To have something more unique to your project the best will be to use components or create custom field/use existing one with context set to your project. Regards, Seba

Hi @Sumit Raghuvanshi Please check this template - https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/9919294 It's almost as your case. You need to modify it little bit. Regards, Seba

Hi @Shashank Aman Sounds like bug in Jira. I don't have solution for this. Did you raise support request for that? Regards, Seba

Hi @Jens Prokoph Unfortunately this is not possible by built in JSM customer notifications. What you can use as a workaround is automations. You can define notification there like you want. Regards, Seba

Hi @Vipin Kumar I don't understand. Can you tell bit more about your need? Regards, Seba

Hi @Dominik Schanz Unfortunately at this moment this is not possible. Currently, attachments in the customer portal are contained within customer comments, but are not organised in any way. Please vote and watch this ticket - https://jira.atlassian.com/browse/JSDCLOUD-4104 Regards, Seba

Hi @Launcher Based on this doc (https://confluence.atlassian.com/jirasoftwareserver/advanced-searching-functions-reference-939938746.html) your issue looks like a bug. Please raise support ticket on Atlassian support with this. Regards, Seba

Hi @andre For any logs from jira cloud you need to ask atlassian support. Regards, Seba

Hi @Barış Özer Unfortunately CSAT in JSM is not editable :/ There is no way to modify it. Regards, Seba

Hi @Ramakrishna.Nimmaluri Please contact with your Confluence admin to check permissions. You can also ask Atlassian support about that. Regards, Seba

Hi! Below script that I wrote few years ago for similar thing. It worked. Maybe this will help you to solve this. import com.atlassian.jira.component.ComponentAccessor def issueManager = ComponentAccessor.getIssueManager() def customFieldManager = ComponentAccessor.getCustomFieldManager() def cField =…

Hi @KFoster Based on my knowledge this is not possible. Regards, Seba

Hi @Anele Mpungose Whee did you wrote that script? can you share your code to review it? Regards, Seba

Hi @Rajat Krishnan Did you consider to user rest api import in Easy BI and use this endpoint - https://docs.atlassian.com/software/jira/docs/api/REST/9.17.0/#api/2/project-getAllProjects ? You will get all informations what you need directly from jira. Regards, Seba

Hi @d.kamposos I think you are using wrong json to set parent. Please check this thread - https://community.atlassian.com/t5/Jira-questions/how-to-update-the-parent-field-of-an-issue-with-API/qaq-p/2574491 Regards, Seba