Daniel Eads Atlassian Team

Hi @Chinda Tiotsop Jordan , Reviewing the mail logs, it looks like there was a temporary delay at IONOS that has since been resumed. I have contacted IONOS support on your behalf and provided the logs related to the outgoing messages that were rejected. You may start seeing emails come in from Bitbucket now. If the…

Hi @Jonathan Oreste Maruca , welcome to the Community! I see you were able to open a support case, and the Bitbucket Support Engineer was able to remove your address from an internal suppression list. Although they provided the IP ranges for our outgoing mail services, as I see your mail provider you may be interested in…

Hi @[deleted] , Jira Automation will include formatting like {color} from the body of a smart value by default. When rendered in an editor that doesn't use that formatting style, such as Slack, the formatting text will then be visible and the formatting won't be applied. You can use the .text function in a smart value to…

Hi @JP , I responded yesterday on a support ticket that came in for your organization. For the benefit of others potentially landing on this question, I'll just briefly mention two pieces of information: * In some cases, it's possible for email addresses to wind up on an internal suppression list in Atlassian Cloud's mail…

Hi Moses, The Security Advisories page you linked lists advisories we have released for critical vulnerabilities, per our advisory publishing policy. CVE-2021-39128 has a CVSS score of 7.2, which is high severity rather than critical severity. If you have Jira Service Management and wish to mitigate the vulnerability, you…

Hi @Dnyaneshwar Raut , Checking account records, it looks like that site may have been reactivated today. Generally when sites deactivate, it's due to missing or expired payment details. Our system will send emails to all the site administrators and billing contacts when the site is about to deactivate when this is the…

Oooh ooh, me me! Since I haven't been keeping up on industry literature, I'll just share what I think is one of the most helpful Atlassian practices to me personally. Practice: Let's call it Podcast Proliferation. Adding to Teamistry which I looooove, there's Work Check which I don't think @Christine P. Dela Rosa would…

Hi @Moshe A , The additional FAQ for CVE-2021-44228, CVE-2021-45046 and CVE-2021-45105 covers all three mentioned CVEs. Cheers, Daniel | Atlassian Support

Regarding log4j2-stacktrace-origins-2.2-atlassian-2.jar - this library is a highly cut down version of log4j 2.x that has just the stacktrace packaging code and nothing else. This results in the requirements for the vulnerability not being met. If you wish to verify this on your own, you can expand the .jar and check for…

Hi Vickie, Yes, same company. I see that the Customer Advocate team has responded on two of your requests now. One of those cases (related to the refund) is marked as in-progress. If you have additional questions related to the billing of your Trello workspaces after the refund process completes, reply to the email with…

Hi @Dean Mento , welcome to the Community! I've unblocked emails to your address. Notifications should start flowing in again. Cheers, Daniel

Hi @Polina Kolotova , Slack Integration+ for Jira is offered by Nextup.ai - while I'm quite familiar with the native/built-in integration between Jira Cloud and Slack, unfortunately I'm not well-versed in the specific features of Nextup.ai's app. Here's a couple links that might help though: * Nextup.ai's help…

@Gowtham K (In Active) , welcome to the Community! I have cleared this error for you and your teammate. Google's mail servers had previously responded with this error: 550: 550-5.1.1 The email account that you tried to reach does not exist. This often happens when someone new is joining a company or domain, and the…

Yes, the JQL filter is the cause for all the Done issues from the previous version staying on the board. The portion fixVersion in releasedVersions() includes those issues rather than removing them. If the intention is to remove issues from the board once the version is released, this JQL would do it: project = FMSKAB AND…

Hi @Ian White , welcome to the Community! Reviewing the mail logs for recipients on your email domain, I found 6 addresses that are suppressed on the Atlassian side. Specifically, these addresses returned the type of error we see with Outlook's SCL being incorrectly applied to Atlassian mail and then bounced back. There is…

Hi @Assen Natchev , welcome to the Community! Would you be able to share the current JQL filter for the board? You can access it from the board's settings. Click the Board dropdown in the top-right, then click Configure: On the General tab, there is a Filter section: We would be interested in seeing the JQL filter saved…

Hi @[deleted] , If this particular user's email address is on your domain and the name portion starts with an 's' and ends with a 'k', we've resolved the problem for that email address by removing it from an internal suppression list. Office365 bounced an email back from that address yesterday with an "access denied"…

Hi @Reneesh Kottakkalathil , I would refer you first to the Atlassian advisory for impact on Atlassian products, and then elastic's announcement for more impact information related to the bundled elasticsearch product in Bitbucket Server. Both these articles take the information from the follow-up CVE-2021-45046 into…

Yes that's right, it's Jira 8.8 where the Server to Data Center in-place conversion is heavily simplified. (see Jira versions cheatsheet )

Hi @Iro Karavasili , Just some additional context - it looks like the server license you're mentioning ended its support maintenance in Nov 2019. This makes the latest version of Jira that you can upgrade to on the expired license Jira 8.5.1 (8.5 is a Long-Term Support version, but you cannot upgrade to the latest 8.5.x…

Ah indeed - thanks for pointing that out, which you did include in your original question and I overlooked. Unfortunately I don't believe there's a bypass for this currently in the native Slack integration. As a possible workaround, you could look at creating a Jira Automation rule that runs on issue comments, have it…

Hi @Suman ragi , While Confluence 7.4.9 is not vulnerable to CVE-2021-44228, there are a couple other advisories in recent months that do affect that version: * Confluence Server and Data Center - CVE-2021-26084 - Confluence Server Webwork OGNL injection * Multiple Products Security Advisory - Unrendered unicode…

Hi @Ramakrishna Grandhi , If the official security advisory does not answer your question (and it may - I am not a developer and cannot say for certain), then I would suggest these next-steps: * We have a dedicated Developer Community that might be good to check out for plugin development related questions. I have not…

Hi all, Daniel from Atlassian Support - I'd like to let you know that we have updated the advisory to include more information about Bitbucket Server, Bitbucket Data Center, and the bundled elasticsearch product. Please refer to the advisory for the most current guidance: *…

Hi all, Daniel from Atlassian Support - I'd like to let you know that we have updated the advisory to include more information about Bitbucket Server, Bitbucket Data Center, and the bundled elasticsearch product. Please refer to the advisory for the most current guidance: *…

Hi @bmarwa , welcome to the Community! I've checked our mail service records to see if potentially email was not going out from the Atlassian mail service. A total of 22 email addresses on your domain had at various points in time returned error messages that placed them on an email suppression list on our end. I've…

Hi Vickie, Rest assured, the case is still in the queue. There is a large volume of cases open at this time and the customer advocate team is addressing cases based on priority of impact (for example, a site being deactivated) and then in order the issue was received. I can't provide an estimate of when the team will…

Hi all, Daniel from Atlassian Support - I'd like to let you know that we have updated the advisory to include more information about Bitbucket Server, Bitbucket Data Center, and the bundled elasticsearch product. Please refer to the advisory for the most current guidance: *…

Hi all, Daniel from Atlassian Support - I'd like to let you know that we have updated the advisory to include more information about Bitbucket Server, Bitbucket Data Center, and the bundled elasticsearch product. Please refer to the advisory for the most current guidance: *…

Hi all, Daniel from Atlassian Support - I'd like to let you know that we have updated the advisory to include more information about Bitbucket Server, Bitbucket Data Center, and the bundled elasticsearch product. Please refer to the advisory for the most current guidance: *…