Daniel Eads Atlassian Team

Hi Christopher, There are multiple things that could be happening to cause the behavior you're seeing. Let's try some troubleshooting steps to see if we can narrow down the cause: * Stop the Windows service and check in the Task Manager for any running tomcat instances. If you've got multiple tomcat processes running,…

Hi Daniel, Time tracking isn't available yet on Next-Gen projects but is on the short-term roadmap. You can check out what's on the roadmap and what's recently shipped here: atlassian.com/roadmap I'd also recommend checking out this Community article where one of our Product Managers discusses what's available in Next-Gen…

Hey all! Currently there are no straight-up migration features. If you want to use Next-Gen features with existing issues right now, you will need to create a new Next-Gen project and move issues from your current Classic projects. Several features are not available in Next-Gen projects as of this moment that you might…

Hey Adam! The Roadmaps feature is currently only available in Next-Gen projects. If you have an existing Jira Software project, it probably isn't a Next-Gen project. A quick way to tell is by looking at the left sidebar on the Project Settings section. If it's a Next-Gen project, it will have the Features option: If you…

Yes.

Hey Seweryn, Jira / Jira Service Desk out-of-the-box doesn't provide this functionality. However, several marketplace add-ons can get you where you need to be. Just like you mentioned, variables can be referenced by a few add-ons during a workflow post-function. Here's an older Community thread discussing how to do this…

Hey Peter, I tested this against Jira 7.12 and found that this is definitely a bug. We have an open issue for this that you can vote on and watch: JRASERVER-66877 As you noted, the best workaround appears to be using the Code format block. When viewing comments/descriptions, Jira is going to try and render any formatting…

Hey Sanil, We can't provide help on setting up your load balancer without knowing what load balancer you're using (ELB, nginx+, HA Proxy, etc). Some general guidelines are at Jira Data Center Load Balancer examples and Load balancer configuration options. The home directory for Data Center installations is split up a bit.…

Hi Jim, Jira and Confluence both maintain an internal directory of users even when using external authentication. This doesn't mean that the passwords are stored in the application - just that details like the user's name, email address, and group memberships are stored in Jira/Confluence themselves when the user is…

be hands on or write an exam and get certified. I don't think the two are mutually exclusive. I was hands-on long before Atlassian's certification program started. Once it was available, I used my experience to pass the exams. In fact, it's recommended to have 2 years experience already before trying to take some of the…

Hey Rob, We do have a known issue with anchor links in Confluence Cloud at the moment. I found this issue right off the bat but heard reports of others having similar issues late last week. It looks like a fix is in development and will hopefully be pushed out soon. Cheers, Daniel

Hey Martin, You're unspammed! We manually check the spam trap multiple times a day.

Yes, certifications can get out of hand after a while! I think folks with signatures like that often have to work with healthcare or automotive clients who require certain certifications to meet industry regulations. When this happens, the clients also expect to have to pay more to get someone with those…

Hey Gaj, We have several Data Center customers doing this where they need end-to-end encryption for compliance reasons. However, my personal recommendation is to use a local reverse proxy on each node if you can manage HTTP between your reverse proxy and Tomcat on the local node. nginx does a better job at terminating SSL…

I try to look at certifications as recommendations from people who wrote the exam questions. As an analogy, you could buy an Amazon product with 0 reviews. But you'd be more likely to buy something that has at least one or two reviews just to make sure someone else verified the product matches the item description. Is it…

Hi, welcome to Community! While you can add multiple organizations in Atlassian Access, I'd just like to call out that we do not currently offer a way to delete organizations. So add with care! This and other interesting administrative functions are detailed on the Organization Administration documentation. Cheers, Daniel

Hi Ian, The dates are actually in Unix Epoch format. There are a myriad of tools available for converting them into a human-readable format, but here are a couple that might be useful. * Converting in-browser online (epochconverter.com) * Doing it in Python * Doing it in Javascript * Casting the time to human readable…

Hey Tarun, I see Muaamar suggested some options to you in your other post. Are you all set after following those suggestions? Thanks, Daniel

Hey Yadel, I'm going to assume you're asking about Sourcetree, or at least about committing to a git repository like Bitbucket. If you've got Bitbucket (or Github) connected to Jira, all you need to do is mention the Jira key (e.g. ABC-123) in your commit message and the rest will be taken care of for you by the Jira…

Hey Bernhard, We do have a previously reported feature request for using Instance (JRASERVER-32541) which was closed as "won't fix". Looks like a ticket that better matches what you're looking for is JRASERVER-66893 - I'd suggest watching/voting on that issue! For more information about how Atlassian prioritizes feature…

Can you clarify where you're trying to bring up this screen? The developer post you linked to is about triggering the Create screen in Jira itself. You mention "The scenario is to show issue creation dialog from a separate application". Is the "separate application" a plugin in Jira, or is it an entirely different…

If you're adding the script to the field description, it won't be called on the View screen because the description text only renders on the Edit screen. There are some other areas you can inject the script: * Announcement banner * Develop a plugin or use a fragment (from ScriptRunner) * Modify one of the jsp template…

Hey Arne, The new colors (that you see in Confluence) match the Atlassian Design Guidelines version 3 that we've been rolling out to all our products. If you take a look at Jira Cloud now, the same mappings that you see in Confluence with the status colors exist: Mapped to the Status Categories in the workflow editor, more…

I've personally done this for Jira and it's not a problem. What you will see if you restore the backup is that Jira will complain the index is in an inconsistent state with the database and it will want you to do a locking reindex of all your issues. Depending on how many issues/plugins you've got in your Jira, this could…

Hey Hari, I'm not a developer (giant disclaimer!) but I did read through the Atlassian Connect document you linked and noticed that the document expects you to have set the token somewhere client-side already. I see you've got a line to try and fetch it from the document head. Have you double-checked that it's actually…

Hey @Dale Sund, One of our product managers replied on another thread with some insight on the roadmap for links - take a look here! Cheers, Daniel

Hi Huong, You can generate a quote on your own at atlassian.com/purchase - this is probably a good option for you since you already know what license count you need and the plugins you want. Alternatively you can raise a ticket with our Customer Advocate team at atlassian.com/company/contact - they'd be happy to generate a…

Hi Miroslav, I've checked the domain associated with your Community account's email address to see if we know of any emails bouncing back from users in your Cloud instance. I didn't come up with anything, which boils down to two possibilities: * We might have stopped sending emails to that particular address anyway because…

Hi Prateep, Here's the JQL you'd use to find all epics in a project: issuetype = Epic AND project = PROJKEY So to extend this out to a REST API call, you can use the search endpoint: https://jira.yourdomain.com/rest/api/2/search?jql=issuetype = Epic AND project = PROJKEY Don't forget to swap in your own URL and project…

Hey Maimoona, I don't have personal experience with Hockeyapp but found a resources that mentioned integration with Jira. If you fully set up integration from Hockeyapp to Jira, and then Jira back to Hockeyapp as described in the articles below, you'll be able to: * Get issues created automatically in Jira when someone…