Daniel Eads Atlassian Team

Hey Del, Just looking to understand more about what issue you are facing. I read through your support ticket and it looks like the default page in your Confluence instance was restricted. Once that restriction was removed, anonymous users no longer got the login prompt. I was able to view your page as an anonymous user in…

Hey Gideon, Github recently (within the last couple days) published an add-on to the Marketplace that takes over Github integration with Jira. They announced the change here and we've been slowly rolling it out to customers over the weekend. You may have a different experience today (and this could have been contributing…

Hi Jonas, You can see what your organization has paid on past quotes at my.atlassian.com. You can also use Wayback Machine to view previous versions of the Jira pricing pages. Our customer advocate team is also available at 512-640-3000 option 1 if you'd like to chat with someone! Cheers, Daniel

Hey Pat, Are you authenticating with Google / G Suite? Looks like you already went through the G Suite troubleshooting steps and it didn't seem to work. If you are indeed getting stuck with Google's login screen, you could try reaching out on their support forum or contact their support directly if you're a G Suite…

Hey Andrew! I'm sure it is "expected" on Jira but just double-checked with a Bitbucket Server-specific engineer. It's expected across all three (although the default wait period on Bitbucket is 30 seconds). Cheers, Daniel

Hey George, I took a look at your account and see that your Jira trial has already expired. That's why the Portfolio trial can't activate! If you update the credit card on file, the system can renew your account - once the account is current and paid you should be able to activate the free trial. Here are the steps to…

Hey Senthil, So I understand it's your Jira Cloud instance that seems to be having issues. I do have some more questions about your setup: * What browser are you using? * Are you using G Suite / Google for authentication? As a general test, can you try using a different browser entirely - like if you typically use Chrome,…

Hey Mona! I'd suggest using a straight reverse proxy instead of ELB if you're not in need of a load balancer (for instance, if you were using Jira Data Center). But more importantly - let's open a new question for you! It's easier if we can troubleshoot in a dedicated question/answer post focused just on you. You can use…

Hey Mona! I recommend asking a new question using the Ask the Community button up top. That ensures we get the right info to help you without confusing this older thread. Cheers, Daniel

Hey Andrew, Firstly with the shutdown command - this happens when the plugin subsystem is still running. It's really nothing to worry about. The main application has stopped serving requests at this point and we literally kill the pid so that the process doesn't just run in perpetuity waiting for non-responsive plugins to…

Hey Senthil, I'm not sure entirely what you are encountering. I see you've got Jira/Confluence Cloud associated with your account as well as Bitbucket. Which one of the products is giving you trouble, and can you include more information (or even a screenshot) on what's gone wrong? Thanks, Daniel

Hey Glen, Are you asking about Jira or Trello?

Hi Karen, Sorry you had some trouble finding the installation guide! Try these out: * Install Bitbucket Server on WIndows * Install Bitbucket Server on Linux Cheers, Daniel

Hi Juan, The macro works by essentially generating static images of each slide and displaying them as images. Video/gif content isn't compatible with the way the previews are generated. We had an open feature request for support for gifs/animation in previews, but it was closed due to low interest. You can comment on the…

Hi Jason, We recently depreciated the use of Passwords with API calls to Atlassian Cloud. Instead, you can generate tokens from id.atlassian.com and generally just use as a drop-in replacement any place you're currently using a password. The advantage of tokens is that they can be revoked easily! For more info on setting…

Hi Mark! The importer does indeed bring attachments in to Jira's file storage. Any changes/deletions to the attachments in Trello will have no bearing on the copies in Jira. A quick litmus test if you're ever in doubt: Trello attachment URLs begin with trello-attachments.s3.amazonaws.com Jira Cloud attachment URLs begin…

Hey Ian, I've been following up with our development team since you posted this question. They confirmed that in addition to fixing the thing that was causing the errors to occur, they also deployed a change on September 30 to prevent the bot from posting error messages like this into the channel. Cheers, Daniel

Hi Sebastiaan, Cloud instances don't have particular fixed IP addresses. We do have some ranges you can whitelist. There is no guarantee that a specific IP address that your Cloud instance is using now is the one it will use in the future, so don't expect a particular address that you can see connecting today to be "the…

Hey there! We have a dedicated Developer Community that might be good to check out for plugin development related questions. Since the topics are more focused, it's easier for other developers to watch the questions coming in and provide guidance. That's not to say someone on the regular Community here won't have a…

Looks like you're partway there! You've already changed the Windows Service user and now just need to ensure the file permissions are correct. You'll need to set that user as the owner on the home directory and the install directory. If you used the installer and didn't change the default home directory path, it is at:…

Hey Doug, You do not need to reboot Jira after making changes in Active Directory. Since the user details for Delegated directories aren't stored in Jira, you also won't need to do a directory sync for that particular directory configuration. Passwords are not stored in Jira for external directories, so Jira always checks…

Hi Stepan, welcome to Community! It's probably not totally clear to you, but you're looking at the New Issue view in Jira. Unfortunately we're still working on adding all the features you'd expect in to this view. From our documentation: Linking to A Confluence Page You can't do this in the new issue view just yet. Click…

Hi Muhammad, There's several things that could be at play here. * Do you have a reverse proxy configured in front of Jira? Apache, nginx, etc may have a default timeout value that you need to increase for your API call to complete successfully. * Is the server you're running Jira on underpowered (not enough RAM, fast…

Hey Gustavo, I'd recommend creating Organizations for the clients you have. People from Client A can go in to Organization A and people from Client B can go in to Organization B. You can set up queues based on different Organizations in Jira Service desk. Details on how to use Organizations and even how to create queues…

Hey all, At this point you'll need to right-click on the preview or "open in new tab" links and use the download option from your browser. Details on the why are in the link. Cheers, Daniel

Hey all, At this point you'll need to right-click on the preview or "open in new tab" links and use the download option from your browser. Cheers, Daniel

Hey all, At this point you'll need to right-click on the preview or "open in new tab" links and use the download option from your browser. Cheers, Daniel

Hi Robert, While your account is tied to multiple products, the best way forward in this case is to update your email address as Stefan mentioned. Your new email address will show up on any licenses you were added to previously, and the other technical/billing contacts on the licenses should remove your account from those…

Hey Ignacio, I see a couple different Cloud sites on your account. The one ending in *******bru has an expired license and it looks like a couple emails went out from our system regarding the billing info needing an update. If you update the credit card on file, the system can renew your account - once the account is…

Hi Todor, Looks like you're affected by a known bug in the older Profile layout in Cloud. The bug (and a temporary workaround using a REST API call) is documented here. The long-term fix for this is an updated version of the profile page. Most Cloud instances have the update already but it looks like your particular…