Daniel Eads Atlassian Team

Hi Annybell, Mybrightsites is indeed where our swag store is hosted. Cheers, Daniel | Atlassian Support

Ah - thanks for that extra context! Andrew's approach is what you need then, and hopefully the extra info will dissuade anyone from doing this unless they really need to.

Hey Drew, Jira Cloud is in the midst of getting some rather significant editor changes. For example, the wiki-style syntax we're used to from Jira Server is being replaced by actual markdown in Jira Cloud. Tables haven't been implemented in the new editor in Jira yet. As somebody who also relied on those heavily in Server…

Hey Brad! Firstly, Andrew's answer is awesome for doing what you've asked. Huzzah! However, I read your post a couple times and came up with another takeaway. Inactive users don't actually count against your license, even if they're still in those groups! If you're seeing different behavior, that sounds like a bug that we…

Hey! Sorry you're having trouble getting access to your account. If you can link to the login (e.g. bitbucket.org/accountname), then we can try sending a message and/or password reset link to the email address that's on file for that account.

Hey Raffaele, What you're going to want to do is set up OAuth in Jira to allow your application to act on behalf of users. 3-legged OAuth in Jira authorizes your application to act as multiple users just like you'll need. We've got a great article explaining how the OAuth process works as well as some examples on getting…

Hey Simona, I'm aware of Delegated Project Admin - an addon that lets you proxy specific Jira Administration tasks to privileged users. Having a look through their documentation shows that those users must all be Project Admins though, which still lets them control who is in the roles for the project. One way to get around…

Hey Prasad, I'm not aware of any direct plugins that anyone's build specifically for SCCD and Jira. Jira can trigger actions in other systems via these functions: * Email notifications (would need to be parsed by SCCD) * API calls (via a webhook in the workflow) Not having worked with SCCD, I can't guess at how easy it…

But which one is the real Danny?

Hey Sergey, Sorry you're having trouble after switching to QuickReload! We have a dedicated Developer Community that might be good to check out for plugin development related questions. Since the topics are more focused, it's easier for other developers to watch the questions coming in and provide guidance. Unfortunately…

Hey Phil, Thanks for the heads-up! As you found, you can manually download the Companion app yourself for Windows (either .exe or an MSI for pushing out via group policy) from the release notes page. I'll pass this info along to our development team - can you just confirm that you saw this behavior on Confluence Cloud?…

Domain verification is for claiming ownership of your company's site - for example mycoolcompany.com so that you can administrate anybody coming in with an email address like john@mycoolcompany.com. This is how you set access policies for organizations in Atlassian Access. Sorry for the confusion on that - you definitely…

Hey Carl, We've got a great article on using Bitbucket's API with OAuth in Python. I'm not too familiar with using OAuth in curl (the OAuth dance has always seemed hard enough to leave it up to a library to help with) myself unfortunately. Looks like it can be done, but given the complexity of requesting a token and then…

Hey Ali, For Server, you can make this happen by enabling Outgoing Mail Logging. You can find that option in the Logging and Profiling page - just look for the Outgoing section and click the enable button. If you're unsure of where to find that, you can check out our KB article here. Depending on how much mail is being…

Hi! Thanks for reaching out via a support ticket to get a new password reset link. I'm glad we were able to get you sorted and you can access your Bitbucket account. Although the "Lost password" option on the login screen is the fastest way to reset your password, we can generate new tokens on request via ticket at…

Hey Jörg! Sorry this question went unanswered for a week! There are two methods to verify your domain, both documented on the domain verification article. The HTTPS method will go faster (assuming you can modify files on your company's web server) as you don't have to wait for DNS servers to update. There are a couple…

Hey Ariel, By now you may have already manually recreated your request types. And unfortunately, that's all that you can do in Cloud right now! We do have an existing feature request open to improve this process: JSDCLOUD-349 - since you now know first-hand what a timesink this can be, I recommend watching and voting for…

Hey Charisma, That is a really slick workaround - wish I'd known about that while I was still a Confluence administrator! For your point of injecting in <head> - unfortunately that won't work here as the page content is stored in the database and rendered into a specific place in the page template. Stephen's clever script…

Hey Charisma, I'm looking at your question about editing source code so you'll see me again in a few minutes. The answer on that question varied between Cloud/Server so I came back on your previous questions to see what deployment you have. You're very passionate about Confluence and that's awesome - in a former role I was…

Hi Celine, I've not personally used HAProxy or have a test one handy to give this a run. So take this with the proper "untested!" grain of salt. :) The nginx-specific fix simply parses the URI. Based on what nginx is doing, it seems like the equivalent directive you'll need to set in HAProxy is: http-request set-uri…

Hey Harvinder! If you're on Server and using an LDAP directory for your company, then good news! We support this with an option in the User Directory called Default Group Memberships. In the Directory configuration for your company's LDAP, you'll just add an additional group you want to auto-add (confluence-users should be…

Hi Kristjan, We generally see errors like this after an upgrade attempt that skipped versions. Did you recently upgrade the Jira platform? If so, which version did you start on, which version did you finish on, and did you go to any versions in between? Did you execute any Service Desk updates during any Jira upgrades? We…

Hey Kevin, It sounds like the new user may inadvertently be in an extra group that's providing access to more projects than you anticipated. From Site Administration you can view User group memberships and compare the old/new users. My hunch based on what you've said is that the new user is in at least one more group than…

Hey Bhuwan, Experimental API endpoints can change at any time without notice. I wouldn't rely on them for a Marketplace add-on if you have other options because of the distinct possibility that the endpoint could change or be removed in a future release without warning to you. Since you're working with Server, you do have…

Hi Menouer, Jira internally will not change the URLs for any hyperlinks it generates once you land in Service Desk. So Nic is correct; you can create something like "help.domain.com" using a reverse proxy, but once you actually arrive there, any links the user clicks will go someplace like…

Hi Karthick, If you're trying to log in to any Atlassian Cloud accounts, you can reset your password if you're not seeing some other error: * Atlassian ID (Jira Cloud, Confluence Cloud, etc) password reset * Bitbucket.org password reset Otherwise you should contact the help desk or the administrators at your workplace.…

Hey Jeremy, Github Business is still hosted at github.com. We've recently changed the way Github Cloud (including Business) integrates with Jira Cloud. Github now maintains their own Marketplace app for integrating with Jira Cloud. You can read more about that change on their blog. You can install the app and still connect…

Hey Ryan! Down at the bottom of your screenshot where you've blurred some keystore info out (line 109), you've got a second active connector (serving HTTPS). That connector is missing the required options: relaxedPathChars="[]|" relaxedQueryChars="[]|{}^\`"<>" Should be good to go once those options are added! Cheers,…

Hey Drew, Currently there's no bulk copy option in Jira Cloud (see feature request JRACLOUD-37520) instead of just moving the issues. There is however a paid Marketplace add-on called Deep Clone for Jira that provides that functionality. Cheers, Daniel

Hey Ryan, Using an editor with syntax highlighting is very handy in figuring out which connectors are active. In this screenshot, it's very easy to see the top connector is active and the second one is inactive (highlighters don't colorize "commented" text): The <!-- and --> signify the beginning/end of a comment block. I…