Daniel Eads Atlassian Team

Jira has bundled Adopt Open JDK since version 8.3 - the bundled version with 8.13 is Adopt OpenJDK 8u202b08. If for some reason the bundled version has been replaced, or if the application is using a system Java, you can also change the JVM being used by the application. 

Hi @Anand Mohan Tripathy , welcome to the Community! I see that you also opened a support case for this issue and our support team was able to clear it up for this user yesterday. Based on the specific error our system received and the details you mentioned here, I'd just like to mention it's likely this occurred because…

Will also mention that if you find your team having conversations about issues in both Jira and Slack, Halp might be a solution that bridges the gap or helps solve tickets faster in Slack. Quick 3 minute demo: https://www.youtube.com/watch?v=SCuwQ1zokgM

Hi @Antonio Pensabe Salmeron , welcome to the Community! It's possible this other user's email address returned errors to our mail processing service in the recent past, causing emails to go onto a temporary suppression list. Based on the number of email addresses with Atlassian accounts on your domain, it's actually best…

@[deleted] your address is now unblocked. @Ville-Pekka Seppä none of the four users (including yourself) on your site currently have suppressed emails, or have shown any issues with delivery in the past few weeks. I would suggest having those users check spam again or searching through their mailbox if possible, as there…

Hi @Joseph , welcome to the Community! When adding messages from Slack to a Jira issue, they do not act as Jira comments like you may expect. Instead, they are attached through the app activity in the right sidebar: When you open the info for the Slack app here, you see any messages attached, who attached them, and a link…

Hi @[deleted] , The /jira create command uses the Create screen for the selected issue type in Jira. It doesn't take the request configuration into account from the customer view. So in this case, it sounds like you won't be able to make changes in Slack without considering changes to the Create screen in Jira. If the…

Hi there, Interestingly enough, I was able to get -1e40 onto an issue as well: But it didn't crash Firefox 95.0.2 on my test. In order to get a value this large saved on the issue however, you must be using the old issue view, and you must use a negative value as you mentioned. The validator on the old issue view will stop…

Hi @Andrea Marcovecchio , welcome to the Community! The email address you mentioned shows only successful deliveries in our mail system. There are two things I'd recommend doing from here: * Have the user confirm that emails from Jira haven't wound up in their bulk/spam folders. This particular user appears to be on a…

Your license will allow you to upgrade to any versions released before the end of the license period. If you are unsure of the exact date, it can be found at my.atlassian.com or on the Versions and Licenses page in Jira's administration. By checking the dates of the versions on the Jira download archives page , you can…

Hi there, The addition today was to add the question "Are Atlassian products impacted by CVE-2021-44832?" and its accompanying response. This was added at the very bottom of the page. Cheers, Daniel

This one feels very multilayered! There's different opportunities to empathize depending on the context. Your teammates: "I see you're not able to get to a task and understand it's hard this week with the kids at home. Is there anything I can help out with?" Your customers: "The problem was with the configuration of XYZ -…

Hi @Dina Teper , welcome to the Community! This sounds like an interesting situation. Are you able to share some more information about the service receiving the webhook, and confirm you're on Jira Cloud (url like "yoursite.atlassian.net") vs an on-prem instance (url like "jira.yourdomain.com")? Jira Cloud doesn't use…

Hi @Dakshata Pednekar , welcome to the Community! Looks like you should be all set for this potential issue - your email address is not on the suppression list. If you're not receiving some emails that it seems like you should, have a site admin check the project/product configuration to ensure you've got product access…

Hi @Ann Rodrigues , welcome to the Community! I've cleared the issue for your email address, as mentioned on another reply. Cheers, Daniel

These email addresses have been fixed, via another post on this thread.

Cleared for your teammates as well. I am editing the posts here to remove the email addresses (since Community is public). Cheers!

@akshay_patil I've cleared your email address from the list, new emails should start flowing. Cheers!

I've seen this absolutely crush companies in other industries. The pace of change is happening faster than ever but clearly going remote thanks to the pandemic is a watershed moment in most industries, including tech. You would expect well-known, desirable tech companies like Apple to be onboard with this. They changed the…

Hi @Tushar Patel (cc: @nitin-bc ), Our email system had a bounce for your email address in early December - it appears that Gmail had listed the account as disabled at that time. This prevented our mail service from sending additional emails. I've cleared out this suppression from our mail service, so new emails should…

Hi @Mei Lin , I've gone ahead and cleared the remaining entries for your domain. For some providers we try not to do this, as sending repeated emails to mailboxes that don't exist increases the chance a provider will start marking email as spam. I didn't find indication that your domain's mail provider does this.…

Hi @Mei Lin , I found a recent entry on the suppression list from your domain - the email starts with an 'n' and ends with an 'e' - and have cleared that entry. This can easily happen for new employees if the invitations are sent before the mailboxes are set up (and the email bounces because the mailbox doesn't exist on…

Hi @Nagihan Aydınlık , I've removed your email address from the suppression list. Notifications should start coming through. If you had any pending invitations, they will need to be resent by a Jira/Confluence Site Admin or a Bitbucket repository owner. Cheers!

Hi @Jens Kisters __SeibertSolutions , I would refer you to the upstream vulnerability in Apache Tomcat: CVE-2021-33037 (at nvd.nist.gov) . Atlassian routinely upgrades the bundled Tomcat version to include fixes for such issues. It is possible to upgrade the Tomcat used by Jira manually, however such a modification would…

Hi @Matt Rice and @Brant Schroeder , thanks for bringing this to our attention. These feeds aren't widely used internally at Atlassian - externally I'm aware of iapetus.fyi that displays these feeds on a single page. Given that I can't promise the Confluence feed will be patched in the near future, I would offer these two…

Please see BSERV-13093 for details around the Logback version upgrade in Bitbucket Server, related to CVE-2021-42550. The upgrade for 7.17.x is slated for 7.17.5 which has not been released yet.

@Lorena Brito cleared - email should start flowing now. Cheers!

@Andrew Litvak welcome to the Community and apologies for delayed response over the holidays. I see a site admin at your company was able to open a support case and get the issue resolved last week. Our logs are showing successful delivery for your email address now. Cheers!

Hi @Mathias Nietlispach , Your email address was on the suppression list, as were a number of other email addresses at your domain. I have cleared these all from the suppression list. However, you may wish to have an Exchange Online admin follow the steps in Unblocking Office365 emails for Atlassian Cloud to ensure the…

Hi @Dmitry B , I see you also opened a support case, and another support engineer cleared the issue for you. Cheers, Daniel