Daniel Eads Atlassian Team

Hi @[deleted] , The status pages for Atlassian products are intentionally broken out by product. While we are pleased that many teams use multiple products, the reality is that most teams do not use all products we offer. As an example, even in a company that uses Bitbucket, Jira Software, Confluence, and OpsGenie to…

Hi @[deleted] , For any of the individual status pages listed on status.atlassian.com: * Click the individual page you want to subscribe to (e.g. jira-software.status.atlassian.com) * Click the "Subscribe to Updates" button in the top-right * Select the Slack tab * Click the "Subscribe via Slack" button * Follow the Slack…

Hi @Rakesh Jajper , welcome to the Community! First I'd like to mention a couple items which are useful pieces of information, but - are not precisely a solution to your question. * The Atlassian products themselves have RSS feeds you can subscribe to in Slack using the RSS app. These are detailed on a Community answer…

I know this is an oldie question, but I stumbled upon it via search results and want to provide the answer courtesy the helpful answer on another question: * JIRA Family:* https://my.atlassian.com/download/feeds/jira-core.rss * https://my.atlassian.com/download/feeds/jira-software.rss *…

Hi @Guilherme Rafael It looks like an invitation may have been sent before the mailbox was created for your new account. Our mail service received a "mailbox does not exist" error when an email was sent to your address about 3 weeks ago. I've cleared the error from our mail service. If you have a team member send the…

Hi @acasari , welcome to the Community! It looks like the repo invitations may have been sent before the mailbox was created with your new employer. Our mail service received a "mailbox does not exist" error when the invites were sent yesterday. I've cleared the error from our mail service. If you have a team member send…

Hi @Magdalena Bendowska , The user you mentioned was not receiving emails due to some messages that were returned to our mail service last week with this error: 550 5.1.1 : Recipient address rejected: User unknown in virtual mailbox table I've cleared the error out of our mail service - additional tries to resend the…

@jkoradiya , welcome to the Community! I've cleared the block on your email address. Please have your team re-send the repo invitation, and it should deliver this time. Cheers, Daniel

Hi @Chad Barczuk , welcome to the Community! It looks like the support case you opened was already at a high priority. I'm glad that the support team was able to get you back in to your account quickly! Cheers, Daniel

Hi @Leonel Azuela , While the "too many redirects" error can sometimes occur with bad cookies (I would recommend flushing the cookies for id.atlassian.com and auth.atlassian.com), if you've already wiped the cookies in your browser, we may need to open a support case on your behalf. We have seen an elevated number of…

Hi @Stephanie Evans , welcome to the Community! It looks like a teammate has already opened a support case about this issue with your site. You should get email updates about the case as it progresses. For others who may be experiencing this issue with the Slack integration throwing an error even on the configuration page,…

Hi @Fotis Paraskevopoulos , the issue in your screenshot is something different than the problem in this original question from several years back. Atlassian Support needs to do some checks on your site however in order to clear the error up. I've created a support case on your behalf - you should have received an email…

Hi @Janaki Lenagala , Atlassian's security team is evaluating CVE-2022-23181, which was released by the Apache foundation four days ago . Apache's initial severity listing on their mailing list is low. The public issue related to Atlassian's investigation for Jira is JRASERVER-73223 , which you can watch for updates.…

Hi @Luke Bailey , welcome to the Community! Depending on your current Server licensing status and the number of users you have, there are a couple migration-related discounts you might be able to take advantage of: * The Cloud Migration Trial lasts the duration of your Server maintenance or Data Center subscription (for up…

Hi @[deleted] , I've cleared your email address from the list. Please ask the repo owner to send the invitation again; it should go through this time.

Hi @Gian Generoso , I didn't find a user on your domain similar to that username pattern on the list of email addresses which have been paused. Since we will need the full email address in order to check the logs, I've created a support case on your behalf to provide the email address privately. Thanks, Daniel

Hi @Yichen Liu , I've checked our mail records for your domain and found an address recently bounced with this error from your organization's mail server: 550: 550 #5.1.0 Address rejected. This may have occurred if the first invite to the user (dated January 18) was sent before the user's mailbox was completely set up.…

If you've already got activity on your new Atlassian Account at your new company (e.g. Jira, Confluence usage, etc), then changing the email address at id.atlassian.com won't work. We do have some guidance for this scenario. Reference: Usernames, privacy, email changes, alter egos, and you That didn't work! My email is…

I would suggest Jira 8.8 for single-node conversion to be on the safe side. References: * Jira versions cheatsheet * Confluence versions cheatsheet 

Hot take on books, some are poorly written and should not be published. 25 years ago we had publishers who controlled what books went to print, and generally had editors who would reject bad works. Obviously publishers are not the end-all, sometimes things went to print on the author's previous merits and their latest work…

Hi @lei , A common method for getting information about CVEs when Atlassian have not published a security advisory is to check our public Jira instance. Here is a link to a search for the 3 CVEs you mentioned . Please see our Security Bug Fix Policy for more information about the questions you have raised. Also note…

Hi @John Heap , welcome to the Community and thanks for the note. I've increased the priority on your support case based on your note that you're currently locked out. Our support team should be in touch shortly.

Hi @SIG Solothurn , We'll need the email address of the user since it's a public mail domain - if the email address weren't hotmail/gmail/yahoo/etc, we could check our mail logs based on your company's domain. I've created a support request on your behalf so you can provide the email address to us in a non-public way.…

Hi there, welcome to the Community! I understand you're looking to generate an uptime report. Currently there aren't graphical/in-app options for exporting historical uptime data. The subscriber lists are the only data available for export from the web interface. However, the API provides access to all the component and…

Hi @Ender , glad you were able to solve it! For the benefit of others landing on this question, here are some pointers: * Scheduling a message to Slack can be done daily/weekly, etc - see this article for a tutorial on creating a scheduled Automation rule for Slack messages * Doing all the issues in one message can be…

As an add-on to the answer about DMs, there is a script you can run that will get the Slack UIDs and store them in a user property that Automation can access. Details here: Mention someone directly in Slack via Jira Automation 

Hi @Dennis Geese , welcome to the Community! Our mail service paused delivery to your address on January 11. It looks like you were able to post on another thread here on Community as well and another support engineer unblocked the email. I currently see smooth deliveries in our outgoing mail logs for your email address.…

Hi @Selahattin Özen , a block on your email address has been cleared out. If you have any pending invitations, they will need to be resent. Otherwise, email should start flowing. Cheers!

Hi @Sierra , I see that a support engineer was able to clear some blocks for your domain the other day. One of the entries specifically mentioned in your support case was back on the list the same day; I've cleared that one again. If any of the users mentioned start having issues again, you can reply on the support case…

It is supposed to pull the fields from the Create screen, but not necessarily in the order they appear on the screen. There is a an open feature request to customize the fields, API-157