Daniel Eads Atlassian Team

Hi Seungmin, While you can upgrade Jira and Jira Service Desk without internet access, the process is not as straightforward as it may seem. Let's examine the process from end to end. I am operating under the assumption that you are working to upgrade a Jira Software server that has Jira Service Desk installed on it as…

Hey Adrian, Ideally you'd want something to expose the user making the change to JQL. For the Automation for Jira addon, the user is addon_com.codebarrel.addons.automation. Exposing the user that initiated a transition or update in JQL is not native to Jira, but if it were ideally you'd tack something on to your existing…

Hi Patrina, Thanks for reaching out. You can manage each product subscription independently - removing Confluence for instance without affecting your Jira subscription. You'll need to log in to admin.atlassian.com as a Site Administrator for the site you want to manage, then: * Choose the site you want to manage and click…

Hi Wendy, Closing a page without making edits can indeed cause a page to get the "unpublished changes" flag. Unfortunately this has been a known issue in Confluence - we have an open issue to track it at CONFCLOUD-56893. The issue describes some actions that could cause the unpublished changes flag to appear (such as…

If the file permissions are correct, I'd suspect corruption of the H2 database at this point. The best path forward would be to spin up a traditional database and port your data over there, hopefully using an existing backup. Here's how I recommend tackling it: * Check for the presence of an automatic backup - out of the…

Hi Ted, welcome to the Community! The official Jira Cloud for Slack integration doesn't provide the Reporter field in either our default or extended view types. Currently, these are the only options you have for display styles with the official integration. While we don't currently offer the ability to customize the issue…

Hey @Jon Dobson ! Currently there's not a configuration option to make the create message ephemeral. You didn't miss a config option. I can see how this might be useful in several contexts though :) We're currently evaluating how teams using Jira Service Desk specifically might benefit from a more focused Slack…

Hi @Sagiv Masvari , welcome to the Community! A change recently went out on Atlassian Cloud that now takes the language settings from your account preferences at https://id.atlassian.com/manage-profile/account-preferences instead of the specific Jira/Confluence settings. Changing the language preferences at that link…

As noted by @Sepi Shokri and @Edgar Garcia , the language settings moved from Jira/Confluence specific profile settings to sitting at the Atlassian ID level (and are shared across both applications now). You can access the account-level language settings here: https://id.atlassian.com/manage-profile/account-preferences

With the release of the change this week, we have seen a small delay in some cases between changing the preference and having it take effect in Jira and Confluence. Glad things are back to where they should be now for you!

Hey @Mishi Patel , The feature request is still in the "Gathering Interest" status. Watching the ticket directly on jira.atlassian.com is the best way to stay in the loop for any updates. Cheers, Daniel

Hey @Mohit Dhir ! Luckily the use-case of multiple Jira Server instances is accounted for. It's slightly more work than just setting up one, but it can be done! The details are outlined in the documentation for the official integration. Because of the length of the setup guide, I won't copy all the information necessary…

Hi Eswar, Thanks for explaining how your set up is, and that you want to limit the number of users coming across from AD into Jira. You've basically described an LDAP filter! We've got step-by-step instructions for configuring LDAP filters in Jira here:…

Hi Fion, welcome to the Atlassian Community! The full list of Sourcetree versions available for download is here: https://www.sourcetreeapp.com/download-archives In the upper right corner of that screen, you'll see a blue "Download free" button which will get you the most recent version. I believe even the most recent 4.x…

Hi Kiran, A change recently went out on Atlassian Cloud that now takes the language settings from your account preferences at https://id.atlassian.com/manage-profile/account-preferences instead of the specific Jira/Confluence settings. Can you check your account language there and see if it is set to Norwegian? Thanks,…

Hi all! Thanks for your interest in a MacOS app for Confluence. The Jira Cloud MacOS app was released recently and has had great reception so far. I can see how many organizations would benefit from a similar app to use for Confluence. I've opened a feature request on our public Jira to track interest in a native…

Hey @Accello RPA ! On Jira Server, you'll be using a plugin to provide SAML capabilities for Okta. Different plugins provided on the Marketplace handle API calls in varying ways. In the case of the SAML Single Sign On (SSO) Jira, SAML/SSO by resolution Reichert Network Solutions GmbH plugin you've evaluated, the plugin…

Hey @iofjuupasli , welcome to the Atlassian Community. As part of our marketplace vendor and solution partner guidelines, we kindly ask that users call out if they work for a vendor/partner they are endorsing: Identify yourself as a partner: Make sure the user is aware you are affiliated with a partner company; for…

Hey @Mark T , welcome to the Community and thanks for giving Confluence a try. The embedded H2 database is easy to start with, but unfortunately known to be difficult to work with and gives less-than-helpful error messages sometimes. It's more or less a file in Confluence's home directory, which over time leads to…

Hi @sydpao ! Daniel with Atlassian Support here. I've done some quick checking to see if we made any certificate changes around the day you posted your question, and there don't seem to be any known server-side problems on the day you posted. That being said, let's verify some things to see if we can figure out what's…

Hi @Vicente_Siufi , welcome to the Community! The quickest way to configure Jira notifications is to type /jira manage in a channel and then click through to whichever Jira projects are configured to send notifications. The configurations listed by the app are clickable: Depending on the Jira project's permissions, you may…

@Hey @Torbjörn Richter ! I've previously configured Jira Server instances with Github and can speak on this a bit. First, some assumptions: * You're looking at Github's listed IP addresses which can change from time to time. If you're statically whitelisting their IPs in your firewall, you may need to go back later and…

Hey @Fábio Cabrita , The logs in this case refer to the application logs that Jira writes in its home directory on your server. You'll need to retrieve these from the local filesystem on the server you've got Jira installed on. To find where the application logs are stored, you can look at the 'File Paths' section of…

Hey Rene, I've released your post from the spam quarantine. As @Payne mentioned, code blocks often throw the automatic spam filter for a loop. Much like Sheldon Cooper and sarcasm: As your activity on the Community increases, the spam filter seems less likely to accidentally get tripped up by code blocks in your questions.…

Hey @Sanjay Pant ! The suggestion ticket is still listed as gathering interest. For more information about how Atlassian prioritizes feature requests made on jira.atlassian.com, check out this Community post. Keeping an eye on the ticket directly by watching it is the best way to stay up to date on the latest information.…

Should be all set now @simon_Lemay ! 🧰🖥🔧

Hey @Cuthbert Tse , welcome to the Community! We use a phased-rollout approach to new versions of Sourcetree that helps reduce less users to potential new bugs (which we are able to then fix before releasing more widely). This means that most people will still get 3.2.6 at the moment when clicking the download button from…

Hi Grace, There are some helpful sizing resources available, but some reading will be required to really understand how the recommendations fit with your environment. Bitbucket Data Center has several metrics that might vary across different companies and teams that affect server sizing. According to our load profile…

Hi @Rajat Kumar , welcome to the Community! The email address you posted this question with appears to be verified in our system. Are you encountering an error trying to log in with something like Bitbucket Cloud using the same email address? Or potentially was the verification email delivered (and clicked on) since you…

Hey @ove.nordli.winger , welcome to the Community! It looks like there are a couple different options for connectors on the Marketplace: * Microsoft Teams Bitbucket Connector by vendor Move Work Forward, which you've linked to. It looks like they don't have official documentation for connecting to Bitbucket Cloud on their…