Daniel Eads Atlassian Team

In order to keep the results future-proof, the link simply does a search for the word "Slack" on Marketplace. I think the results you'll be interested are mostly in the top row. This solution from codefortynine for example lets you customize the message:

Hi Luuk, The migration assistant should allow you to complete even if you go over the user limit for your Cloud site. Once the migration is complete, you can deactivate/unlicense the extra users from Jira Cloud. Cheers, Daniel

Hi Andrew, The default integration (which we recommend for bi-directional communication between Slack and Jira) currently doesn't include customization options for adding or removing fields like Request Type. This is documented as a suggestion here: API-95 However, using Jira's automation rules, you can fully customize a…

Hey Rob! Just to add on in case you hadn't already seen details - there will be a Halp presentation for the NYC ACE this Thursday! Since the event is remote anyway, that made it extra convenient for Halp's cofounder and Atlassian's head of product integrations to dial in. If you had already gotten details about the…

Thanks for confirming Emily! I've tested again using 4.7.0 and noticed what I hope is the cause! The functionality for multi-line still works, but you have to use shift+enter for the modal window in Slack instead of just the enter key. After re-reading your post, I think that may be what's happening. Can you try it again…

Hi Emily, welcome to the Community! We've not had luck reproducing this issue on the Atlassian side so far. It's possible the Slack client version may be a factor. Would you be able to check what version of Slack you're running (and also, which operating system are you on)? Hoping we can find the cause and get this…

Hey @mandaarp - I've been poking around on your license a bit and it seems to work in our test environment with an 8.8.1 server without issue. I'm hoping now to determine if perhaps there was an older license applied to your instance in the past that is tripping the license check up. Would you be able to run this database…

Hi Harry, Would I be right in guessing that you've had a look at this article about creating linked issues, which was published for Jira Service Desk cloud some years back? I'd actually recommend using the Automation for Jira plugin (either the unlimited or Lite variants are both fine!) than the older Service Desk specific…

Hello Wilfredo, welcome to the Community! We certainly have Confluence Cloud apps for iOS and Android. More information and download links are available here! Do you have any specific concerns about using the apps or need extra assistance? Cheers, Daniel

Hi Shelly, If you're looking to post any of the graphs or reports you can see related to a sprint in Jira, unfortunately there's no quick way of sending those as images to Slack. I recently suggested a workaround for burndown charts on another Community thread , but the same approach should work for the other reports as…

As an Atlassian employee who's working from home, I decided my laptop should still get renewable power even out of the office. We put panels on our roof at home last month and about 80% of our home electrical usage now comes from the sunshine hitting our house. Definitely not alone, as other Atlassians who have taken the…

As this is a duplicate of another question, I'm locking the thread. For answers/further discussion, please see: https://community.atlassian.com/t5/Jira-Software-questions/JIRA-Security/qaq-p/1440309 Cheers, Daniel | Atlassian Team

Hi @WAJDI ALZINATI , My first thought is that certification requirements vary by certificate. While some certifications require that your vendors (in this case, us - Atlassian) meet certain criteria such as being certified themselves, others don't. You need to examine this on a case-by-case basis for each certification…

Hi Preet, It sounds like you're serving HTTPS directly from Confluence/Tomcat. I'm curious if you're working through the documentation on doing that - Running Confluence over SSL or HTTPS. Using the Java keytool is more complicated than other methods of getting HTTPS configured, and I find that there's a lot of room to…

Hi Matthias, It might be worth confirming what's in the database. You can run this SQL statement to see all the active accounts: SELECT * FROM cwd_user WHERE active = 'T'; Let me know how many rows are returned by this query! Thanks, Daniel

Hi Ryan, welcome to the Community! There are a few apps on the Atlassian Marketplace that provide some extra functionality around user profiles. A couple have provisions for uploading lists of user attributes like you've mentioned! Have a look at the apps related to user profiles and see if one might fit your particular…

Hello @Ann Hemmons - I just wanted to provide you and others on this thread with a quick update about the links at the bottom of the search dropdown. Following feedback provided in Jira and through Community, the links were re-instated into the search menu. Our product manager in charge of the search platform has more…

Hi Denise, Following feedback provided in Jira and through Community, the links were re-instated into the search menu. Our product manager in charge of the search platform has more details on this Community post if you're interested. Thanks for providing feedback, it really does help inform decisions as we continue…

Hi @mandaarp , To provide a little more clarity on how the licenses work - you can install any version that has a build date before the date of your license's maintenance expiration. For Jira 8.8.1, that build date is April 22, 2020. The March date you noted was for the release of 8.8.0 - subsequent bugfix releases (like…

Hi Sanjay, welcome to the Community! In order to pull records from an external source in Jira Service Desk Cloud, you'll need to utilize apps from the Atlassian Marketplace. There are a few apps that look promising for importing data into custom fields for use in Service Desk. A couple even have strategies for dependent…

Hey @Michael Kuhl {Appfire} ! Unfortunately there's no secret base64 encode function. Definitely was worth checking, but all the encoders (HTML, JSON, XML, URL) are listed on the text fields documentation. It's another layer, but one workaround might be using Zapier/IFTTT or the like to encode the data before sending it on…

Hi, welcome to the Community! Our payment details and tax information are all available on our How to Pay FAQ . Specifically the tax information you are after is in the Vendor Profiled document listed on the page: VAT ID: EU372001951 ABN: 53102443916 CAGE Code: Z06N1 ACN: 1024443916 Standard Industry Code (SIC): 7379 US…

Thanks for the additional details! I'll be editing out some of the information you posted to protect your company's data, but based on the screenshot I've established that you're on Jira Server using Atlassian's official Slack connector with multiple Slack workspaces. I see that you've got quite a few Slack workspaces…

Hi Kiran, While Sourcetree does contain code from open source libraries (a complete list is available in the Acknowledgements page in the application), the application itself is fully controlled by Atlassian. All development is done by Atlassian employees and we include a step in our build process to scan binaries for…

Hi Sofia, Unfortunately the outgoing email sender's name isn't configurable in Jira Service Desk Server currently. We do have an open suggestion to make it configurable, which you can view and track here: JSDSERVER-702 A couple notable workaround ideas (from the feature request): * This comment details using postfix to…

Hi Thomas, welcome to the Community! Unfortunately site renames must be done by Atlassian Support, and require a case in our support portal. Since Cloud Free sites aren't eligible to open support cases, this also means that Cloud Free sites aren't eligible to undergo a rename. There are a couple options available: * Export…

Hi there, welcome to the Community! Between 02:30 UTC to 02:45 UTC on Wednesday, July 22, Confluence Cloud experienced some issues with particular features. This incident was listed on our Statuspage, and has since been resolved. Things should be back to normal now. If you continue to have any difficulty, please let me…

Hi Christina! Between 02:30 UTC to 02:45 UTC on Wednesday, July 22, Confluence Cloud experienced some issues with particular features. This incident was listed on our Statuspage, and has since been resolved. Things should be back to normal now. If you continue to have any difficulty, please let me know! Cheers, Daniel |…

Hi Ajith, welcome to the Community! Between 02:30 UTC to 02:45 UTC on Wednesday, July 22, Confluence Cloud experienced some issues with particular features. This incident was listed on our Statuspage, and has since been resolved. Things should be back to normal now. If you continue to have any difficulty, please let me…

Hi Catalin, welcome to the Community! I see you've also raised an issue on the support portal and that it was addressed by another Support Engineer. When our email system attempts to deliver an email and the receiving mail server responds with a bounce, our mail system keeps track of that address and doesn't send…