Daniel Eads Atlassian Team

Hi there! It looks like a second copy of this question was asked with a different Community account: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Password-reset-not-working-on-3-14-0/qaq-p/1437255 To focus efforts on providing the correct answer once, I'm going to lock this copy of the question and answer…

Hi there! I'd love to help out here but am interested in what error you're getting. Fairly regularly when people try to switch from a GET to a POST (at least in Postman), the Content-Type header doesn't get set. If it isn't there, Bitbucket will respond with a 415 Unsupported Media Type error. If you're using the…

Hey Micah, On July 15 we had some token errors with file uploads. It's possible you encountered some temporary trouble on that day. I'm wondering if you've noticed problems uploading files since then? If you continue to see some problems, I'd like to open a support case to gather some more specific info about your upload…

Hi, welcome to the Community! While we don't publish a list of md5 hashes for Sourcetree on the actual site, I can confirm the hashes for the 3.3.9 Windows installer for you: md5 12ad58ccaf4b2eff9a9e76d1b77ea9c9 SourceTreeSetup-3.3.9.exe sha256 ffaef30ad57ab28aefb4dec307af0bdccdb81a99d1e345f2a7f4030dcc48f874…

Hey Andrew, welcome to the Community! What you've got looks great, with just one minor tweak needed to get the value you want. Adding .name should get you the actual version instead of the version's internal id: Affects Versions - {{issue.version.name}} Great use of Automation and smart values! Cheers, Daniel

Hi Boyuan, welcome to the Community! Adding the Home tab was a recent addition to the app. From what I've been able to tell, if the Home tab is available for an app, Slack will always go to that tab when you click on the app unless there are new Messages (and then it goes to the message tab). Reading through Slack's…

Hi Sanjay, welcome to the Community! I'm happy to help out but need a bit more detail: * Are you using Jira Cloud (the address is <yoursite>.atlassian.net) or Jira Server (site is usually jira.<yourdomain>.com)? * What integration screen isn't showing up - could you provide a screenshot? Thanks, Daniel

Hi Francisco, welcome to the Community! At the moment, using the the RSS Feed is the quickest way to get notifications into multiple Slack instances. On your Statuspage, you can get the RSS feed for your page. On the Slack side, you can use the RSS feed app to subscribe to the Statuspage. If you've already got the app…

Update: in Confluence 7.3.2 and above, the Confluence Previews plugin can no longer be disabled in the plugin manager. I'd recommend using the "Download All" option I mentioned! As an addendum, we're also looking closely at this suggestion to be able to more extensively modify how previews work: CONFSERVER-36736 

"View all _______" is available under the respective dropdowns for Projects, Filters (issues), Dashboards, etc. The "/" search dropdown now just shows the most recently accessed items without giving specific options to "view all". I think this is just how the new navigation is moving but still want to confirm with @Fawad…

Hi Sema, The last login date is accessible in the administration section of Atlassian Cloud. On the Users list in administration, the Last activity column shows when a user was most recently active on the site: You can access the Administration section by appending your site URL with /admin - example:…

Hi Phil, welcome to the Community! I'm tracking down some additional information in the backend for you. That procedure typically would work (although I should point out that it turns off the preview for all attachments, not just PDFs). Would you be able to let me know the version of Confluence you're on, and also the…

Hey @Fergus Mc Manamon - without taking a look at the JSON file it's hard to make a suggestion on what might need to be changed for the Jira importer to get past the error. I've looked around on Community a bit and found most people who are doing a Zendesk to Jira migration choose the CSV export instead. Zendesk's…

Hello @eli.l - in regards to your first question: 1) I just want them to access the service desks bug form I created and do not want them to see a "Help Center" - how can I get rid of all the Help Center references/links? Unfortunately there's no way to remove this link in Jira Service Desk Cloud currently. We do have an…

Hi @Birte Herder Johansson , Daniel from Atlassian support here! We dropped support for Internet Explorer earlier this year (as many other SaaS providers have as well). You can see which browsers we currently support on this knowledgebase article but the latest version of Chrome is definitely a "yes". Performance between…

Hi Andy, To add some more context: Can you limit or block information provided via email which goes into the ticket via the service desk ie avoiding an email signature been included into the ticket. Jira Service Desk Cloud current doesn't have a way to trim signatures from emails. This is a frequent ask however and you can…

Hi Erick, I'm interested in understanding your ideal solution a bit more. You mentioned a couple things that it looks like you want to improve on: * Using Confluence on mobile isn't what you like * The message provided by the official Slack integration is too short For the first, I'm wondering if you're using the…

Now dashi-names only exist in pictures

Hello Jason, welcome to the Community! After creating a support case, you should receive an email from our support system confirming the case has been opened. Additional email notifications should contain links to view the issue on the web. If you'd like to see support cases you've opened with your account, you can also go…

Hi @Saurabh Punn , welcome to the Community! Jira's automation can run at a set interval! In the project settings for your project you can go to the Automation section and add a new rule. Given the information you mentioned, you might build something along these lines: I used the Scheduled trigger to run every day and had…

Hi John, welcome to the Community! Do these values exist in a user directory somewhere (such as Active Directory)? There are several apps on the Atlassian Marketplace that sync extra profile fields from external directories. If possible, I'd go that route so all you have to do is configure which fields you'd like to sync.…

Hi Mark, welcome to the Community! The answer to this depends on if you're looking at a Next-Gen or Classic project. In a Classic project, the columns are based on JQL filters and could technically differ from whatever statuses the issues they contain are currently in. Next-Gen boards are more simplified and simply match…

Hi Joe, If you're considering moving to Jira Cloud (and I highly recommend taking a look at the Jira Cloud Migration Assistant we provide to help with this), then Atlassian handles all the functions you'd have separate VMs for. If I understand your environment correctly, you currently have: * A VM running the…

Hey Dylan, Your question is tagged for Jira Server - is this what you have (vs Jira Data Center)? The documentation you linked is for the Jira Data Center SAML authenticator. If you have a Jira Server license instead, you'll need to use one of the SAML apps on the Atlassian Marketplace. Knowing which app you're using will…

Hey Tom, great question. If you haven't already taken a look, I would encourage you to read through the roadmap for next-gen projects in Jira. With schemes, the general strategy for next-gen is that projects are independent of one another. This differs from classic projects, where you might share one issue type scheme for…

Hey there! An update to the plugin was recently published on June 17 - it's still being used in Confluence Server. You can see the version history on Marketplace here. The compatibility check in the plugin manager works by connecting to Marketplace, checking the most recent version of the app, and determining if the…

Hi Jasmine, welcome to the Community! When I think of Microsoft Project, I think Gantt charts. There are definitely a few apps on the Atlassian Marketplace that add Gantt charts and seek to address other features Microsoft Project offers. One thing that comes with Jira is the Roadmap feature in Next-Gen projects. Check out…

Hey Ian! The error in your screenshot seems to be indicating that you've put in a password rather than an API token into the password field. Details about how to use API tokens with Atlassian Cloud are listed here. In short, you generate a new token from id.atlassian.com and use that in place of the password. The advantage…

Hi Ricky, welcome to the Community! The MacOS feature that prevents applications from being opened sometimes is called Gatekeeper. You can create an exception for the Sourcetree app by following these steps: In macOS Catalina and macOS Mojave, when an app fails to install because it hasn’t been notarized or is from an…

Hi Chris, welcome to the Community! The DNS spec allows multiple TXT records on the @ value. Sometimes it's a matter of attempting to add more records in the interface; not all web interfaces for DNS make it clear that you can add more records instead of just modifying the existing ones. If for some reason the web…